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Senior Help Desk Analyst Jobs in Rochester, NY (NOW HIRING)

Cooper Companies

Lead, Supply Chain Analyst

Victor, NY · On-site

$79K/yr

Responsible for supporting the Sr Global Supply Managers (GSM's) in the end-to-end supply chain ... Help develop write off strategy and write off estimates for finance. c. New product launch review ...

Senior Lifestyle

Concierge

Rochester, NY · On-site

$16 - $18/hr

Demonstrate a compassionate, professional, kind, engaging, empathetic and helpful manner. * Work as ... Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team ...

Senior Lifestyle

Concierge

Rochester, NY · On-site

$16 - $18/hr

Demonstrate a compassionate, professional, kind, engaging, empathetic and helpful manner. * Work as ... Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team ...

Deloitte

Epic Research & Genomics Analyst

Rochester, NY · On-site +1

Epic Research & Genomics Sr. Consultant Are you an experienced, passionate pioneer in technology ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Safran

Financial Analyst

Rochester, NY · On-site

Reporting to the FP&A Manager, the Financial Analyst supports Safran Federal Systems by helping ... Prepare financial insights and summaries for senior management * Contribute to financial modeling ...

Safran

Financial Analyst

Rochester, NY · On-site

Reporting to the FP&A Manager, the Financial Analyst supports Safran Federal Systems by helping ... Prepare financial insights and summaries for senior management * Contribute to financial modeling ...

Safran

Financial Analyst

Rochester, NY · On-site

Reporting to the FP&A Manager, the Financial Analyst supports Safran Federal Systems by helping ... Prepare financial insights and summaries for senior management * Contribute to financial modeling ...

Safran

Financial Analyst

Rochester, NY · On-site

$60K - $80K/yr

Reporting to the FP&A Manager, the Financial Analyst supports Safran Federal Systems by helping ... Prepare financial insights and summaries for senior management * Contribute to financial modeling ...

Paychex

PD&IT Financial Senior Analyst

Rochester, NY · On-site

$82K - $103K/yr

... to help organizations work smarter, support their people, and achieve better business outcomes ... variance analysis, highlighting operating savings and presentation of the results to senior ...

Paychex

Financial Senior Analyst

Rochester, NY

$82K - $103K/yr

... to help organizations work smarter, support their people, and achieve better business outcomes ... variance analysis, highlighting operating savings and presentation of the results to senior ...

Livingston Associates

Senior Accountant

Scottsville, NY

$75K - $85K/yr

The role will also help improve accounting processes, strengthen internal controls, reduce close ... Analyze financial activity and identify unusual fluctuations or variances. * Support month-end and ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site

$95K - $130K/yr

... a help desk capacity and assist in troubleshooting application questions • Provide on-site ... analytical skills EDUCATION, EXPERIENCE, & KNOWLEDGE: • CPA or CMA Preferred • Minimum 3-5 ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY

$95K - $130K/yr

... a help desk capacity and assist in troubleshooting application questions · Provide on-site ... and analytical skills EDUCATION, EXPERIENCE, & KNOWLEDGE: · CPA or CMA Preferred · Minimum 3-5 ...

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All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Rochester, NY

Senior Help Desk Analyst information

See Rochester, NY salary details

$53.1K

$109K

$141.5K

How much do senior help desk analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior help desk analyst in Rochester, NY is $109,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,800.00 and $136,000.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

How much does a senior help desk analyst make in the US?

A senior help desk analyst in the US typically earns between $55,000 and $75,000 annually, depending on experience, location, and certifications. They often require strong technical skills, knowledge of ticketing systems, and customer service abilities.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.
What are the most commonly searched types of Help Desk Analyst jobs in Rochester, NY? The most popular types of Help Desk Analyst jobs in Rochester, NY are:
What are popular job titles related to Senior Help Desk Analyst jobs in Rochester, NY? For Senior Help Desk Analyst jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Analyst jobs in Rochester, NY look for? The top searched job categories for Senior Help Desk Analyst jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Help Desk Analyst jobs? Cities near Rochester, NY with the most Senior Help Desk Analyst job openings:
Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $109,046 per year, or $52.4 per hour.

Senior Financial Analyst - AI Trainer

DataAnnotation

Rochester, NY • Remote

$50 - $100/hr

Contractor

Re-posted 24 days ago

Data Annotation rating

6.9

Company rating: 6.9 out of 10

Data Annotation

Based on 6 frontline employees who took The Breakroom Quiz

8.0

Company rating compared to similar companies: 8.0 out of 10

Software companies average

Based on 4,165 frontline employees who took The Breakroom Quiz

Job description

About the job:

DataAnnotation is committed to creating high-quality AI. Enjoy the flexibility of remote work and the freedom to set your own schedule. This is an opportunity to work with us as an independent contractor.

We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making.

In this role, you might:

• Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets

• Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work

• Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t.

• Share clear, structured feedback to help make each new version of the AI smarter and more reliable.

To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning.

Advantages of contracting with us:

  • You'll be able to choose which projects you want to work on and when
  • You work on your own schedule, on your own computer, from the comfort of your own home
  • Projects are paid hourly starting at $50-$100+/hr, with bonus rates available on some projects

Responsibilities:

  • Give AI chatbots diverse and complex problems and evaluate their outputs
  • Evaluate the quality produced by AI models for correctness and performance

Qualifications:

  • Fluency in English
  • Detail-oriented
  • Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
  • A current, in progress, or completed Master's and/or PhD is preferred but not required

Note:

Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contractor position.

#finance

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