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Senior Computer Support Specialist Jobs in Rochester, NY

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Sales Specialist - Flooring - Day

Webster, NY

$19/hr

How We Support You Whether you need a part-time position or a place to plant yourself and grow ... Computer-Aided Design System * Professional certification related to the department being ...

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Senior Computer Support Specialist information

See Rochester, NY salary details

$35K

$106.1K

$115.9K

How much do senior computer support specialist jobs pay per year?

As of Aug 17, 2026, the average yearly pay for senior computer support specialist in Rochester, NY is $106,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $114,900.00 per year, depending on experience, location, and employer.

What does a senior computer support specialist do?

A senior computer support specialist provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often diagnose complex problems, install and configure systems, and may mentor junior staff while using tools like remote support software and maintaining documentation. This role typically requires strong problem-solving skills and relevant certifications such as CompTIA or Microsoft certifications.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

What are the most commonly searched types of Computer Support Specialist jobs in Rochester, NY?

The most popular types of Computer Support Specialist jobs in Rochester, NY are:

What are popular job titles related to Senior Computer Support Specialist jobs in Rochester, NY?

For Senior Computer Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Rochester, NY look for?

The top searched job categories for Senior Computer Support Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Computer Support Specialist jobs?

Cities near Rochester, NY with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $106,148 per year, or $51 per hour.

Patient Support Specialist I

Spectrum Health & Human Services

Rochester, NY • On-site

$17 - $19/hr

Full-time

Posted 20 days ago

Job description

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time: 31 E Main Street, Rochester

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Maintain a neat, organized workspace consistently
  • May require travel between sites to provide coverage for other support staff
  • Greeting and checking clients in upon arrival for their appointment
  • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
  • Answering and directing calls to the appropriate person
  • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
  • Collection, reconciliation and posting of all client payments
  • Sends/receives incoming and outgoing mail and faxes
  • Responding to high volume of email requests in timely manner
  • Attend meetings onsite and offsite as assigned
  • Other duties as assigned

SKILLS/COMPETENCIES:

  • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
  • Excellent customer service skills with clients and colleagues
  • Excellent computer skills and use of office machines
  • Strong communication skills, both verbal and written
  • Meticulous attention to detail; excellent time management and organizational skills
  • Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

  • High School Diploma or equivalent

EXPERIENCE:

  • One year work experience in work related field preferable
  • Flexible availability and willing to work nights and weekends.
  • Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION: $17.00/hr - $19.00/hr