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Senior Technical Support Analyst Jobs in Michigan

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Experience with communicating technical design in non-technical terms to users. Experience with ...

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Provide technical system and user support by responding to calls and email requests for technical ... Experience working with advanced software issues that require root cause analysis * Experience ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, MI · On-site

$22 - $25/hr

We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment ... Coordinate with the broader technical support team to resolve escalated issues and maintain rollout ...

FastTek

Workstation Support Analyst

Jackson, MI · On-site

Workstation Support Analyst #1058323 If you're looking for a career that will provide a challenging ... Provide technical expertise, guidance and strategic recommendations to other IT groups.

FastTek

Senior Technical Program Manager

Dearborn, MI · On-site

Provide accurate and insightful analysis and reporting, presenting the data in a clear format for ... AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for senior technical support analyst in Michigan is $30.39, according to ZipRecruiter salary data. Most workers in this role earn between $25.34 and $32.69 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Michigan?

For Senior Technical Support Analyst jobs in Michigan, the most frequently searched job titles are:

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The top searched job categories for Senior Technical Support Analyst jobs in Michigan are:

What cities in Michigan are hiring for Senior Technical Support Analyst jobs?

Cities in Michigan with the most Senior Technical Support Analyst job openings:

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Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,203 per year, or $30.4 per hour.

Application Support Analyst

LibSys Inc

Ann Arbor, MI • On-site

Full-time

Re-posted 10 days ago

Job description

Job Description

Postion: Application Support Analyst

Location: Ann Arbor, MI

Duration: 6+ Months Contract


Must Have:

Experience handling transaction databases and transaction processing applications at the second tier level

SQL query writing to research, debug, and submit statements for DBA execution for data changes

Experience with a ticket handling system (such as JIRA)

Experience with working with remote users for transaction processing application debugging. 

Responsibilities: 

Support Analyst for Custome application.

Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.  

Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.

Create training documents and conduct periodic training for selected system super users in different business areas.

Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.

Deliver a high level of customer service to all users and continuous communication.

Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.

Required Qualifications:

Bachelor's degree

A minimum of two (2) years' experience working in application support environment with custom or out of the box applications.

Excellent written and verbal communication skills.

Ability to work in a fast paced environment, ability to multi-task and work with multiple users.

Strong interpersonal, problem solving and analytical skills.

Well organized and good customer service skills.


Preferred Qualifications:

Bachelor's degree in information systems or a related area of study

Three (3) years or more experience working with custom application support.

Experience with supporting Oracle E-Business Suite.

Experience with training content creation tools and conducting application training.

Experience with communicating technical design in non-technical terms to users.

Experience with application testing and writing/executing test plans.


Qualifications

strong sql

Additional Information

All your information will be kept confidential according to EEO guidelines.

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