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Itsm Analyst Jobs (NOW HIRING)

Terumo BCT, Inc.

TC ITS Service Management Analyst

Lakewood, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You create your future and ours. IT Service Management (ITSM) Analyst JOB SUMMARY Position acts as system administrator, configuration analyst and SME for the ITSM Management Tool. This position ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts ... Acting as a key bridge between architects, vendors, analysts, and business stakeholders, this role ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Be Doing The ITSM Platform Engineer II serves as the primary technical escalation point ... Acting as a key bridge between architects, vendors, analysts, and business stakeholders, this role ...

Stifel

ITSM Platform Engineer II

Saint Louis, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Be Doing The ITSM Platform Engineer II serves as the primary technical escalation point ... Acting as a key bridge between architects, vendors, analysts, and business stakeholders, this role ...

Maximus

ITSM Tools Analyst

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

Maximus

ITSM Tools Analyst

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA

ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description: Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data ...

Eliassen Group

ITSM Business Systems Analyst

Westlake, TX · On-site

$50 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

On-site Every Other Week onsite / 5 days in Westlake, TX or Merrimack, NH Our client seeks an ITSM Product Analyst who supports the design, delivery, and continuous improvement of ITSM product ...

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ITSM Analyst information

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$88.6K

$123.5K

How much do itsm analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.
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ITSM Analyst jobs near you
Infographic showing various Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

IT Service Management (ITSM) Analyst

Client Solution Architects

Dahlgren, VA • On-site

Full-time

Re-posted 12 days ago

Job description

Job Summary:
Client Solution Architects (CSA) is seeking an IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. The role involves generating documentation, monitoring ITSM processes, and improving the IT experience for stakeholders through metrics and continuous service improvement.
Responsibilities:
• Generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement.
• Manages the coordination with Service Owners to design new services and enhance existing services.
• Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations.
• Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services.
Qualifications:
Required:
• Must possess and maintain an active Secret Clearance
• Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement.
• Collaborate with business and technical teams to optimize IT products and services and align them with business objectives.
• This position is required to be designated as IAT II level
Company:
Client Solution Architects is a management consulting company that offers strategic and operational solutions. Founded in 2003, the company is headquartered in Mechanicsburg, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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