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Itsm Analyst Jobs (NOW HIRING)

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Experience with ManageEngine and/or ServiceChannel ITSM tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good troubleshooting and analytical skills Excellent ...

Neshent Technologies

ND · On-site

We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement, and manage enterprise reporting, dashboards, scorecards, KPI governance, and analytics ...

ProSidian Consulting

ITSM IT Analyst II

Washington, DC · On-site

ITSM IT Analyst II Candidates shall work to support requirements for Program Support and The IT Analyst II Analyzes information security systems and applications and recommends and develops security ...

ProSidian Consulting

ITSM IT Analyst I

Washington, DC · On-site

ITSM IT Analyst I Candidates shall work to support requirements for Program Support and The IT Analyst I Assists in the maintenance of systems to protect data from unauthorized users. Identifies ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM ... Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.

G2IT

ServiceNow ITSM Developer

Suitland, MD

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM ... Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

... analysis, and briefings in support of IT service management Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of Government ...

Defi-Auto-LLC

ITSM Specialist

Columbus, OH · On-site

$60 - $80/hr

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Monday, June 8, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

... analysis, and briefings in support of IT service management • Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of ...

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ITSM Analyst information

See salary details

$49K

$88.6K

$123.5K

How much do itsm analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.
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ITSM Analyst jobs near you
Infographic showing various Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

ITSM Consultant

Sidram Technologies

Boston, MA • On-site

Contractor

Re-posted 16 days ago

Job description

Hi ,

This is Rachael from SidRam Tech, We have an urgent position  ITSM Consultant @ Boston, MA - Onsite

Job Title: ITSM Consultant

Location: Boston, MA - Onsite

 

Job Description:

 

We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.

 

Key Responsibilities:

Administer and support ITSM tools like ManageEngine and/or ServiceChannel

Manage incident, problem, and change management processes

Monitor ticket queues and ensure timely resolution of issues

Configure workflows, SLAs, and automation within the ITSM platform

Collaborate with IT teams and business users for service improvements

Generate reports and maintain documentation for IT operations

 

Required Skills:

Experience with ManageEngine and/or ServiceChannel ITSM tools

Strong understanding of ITIL processes (Incident, Problem, Change Management)

Good troubleshooting and analytical skills

Excellent communication and stakeholder management abilities

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com | 

Email: rachael@sidramtech.com

Direct: 4705239688

Led by 25+ Years of Industry Experience

 

 

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