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Itsm Analyst Jobs in Georgia (NOW HIRING)

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA

ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description: Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data ...

Nastech Global

ITSM Lead

Atlanta, GA · On-site

Job Title: ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical ... Strong analytical and data analysis skills. Bachelor's degree in computer science, information ...

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication ... Strong analytical and data analysis skills. * Bachelor's degree in computer science, information ...

Southern Company

Digital Experience Analyst

Atlanta, GA · On-site

$94K - $112K/yr

  • Medical

  • Retirement

Experience integrating telemetry or automation platforms with ITSM systems using REST APIs, JSON ... cause analysis, corrective actions, compliance remediation, and risk reduction * Develops ...

PamTen Inc

Technical Analyst II (1477466)

Atlanta, GA · On-site

Required : • Proficient using ITSM platforms for ticketing, specifically Service NOW. • ... analysis. • Ensures compliance, audit readiness, and operational consistency across systems. • ...

KYYBA Inc

Sr. ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

... ITSM, CSM, HAM, and FSM experience • Agile/Scrum project delivery. • Technical documentation and system design. • Troubleshooting and analytical thinking. Qualifications : Required : • ...

Ubertal Inc

DOAS Senior System Analyst

Atlanta, GA · On-site

Senior System Analyst Location: Atlanta, GA (Onsite, Hybrid Schedule) Job Type: Contract ... Understanding of ITIL best practices and IT service management (ITSM). * Strong communication ...

RaceTrac

ServiceNow Business Analyst

Atlanta, GA · On-site

Strong understanding of ITSM, CSM, Scoped Applications, CMDB, and ServiceNow workflow capabilities. * 2-4 years of experience as a Business Analyst or working within SDLC methodologies (Agile, DevOps ...

Cuboid IT Solutions

Senior ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

... ITSM/ITOM processes. Must have Skills & Experience: ✔️ 6+ years of ServiceNow platform ... and analytical skills Interested candidates or referrals--please message me directly arshiya ...

ShiftCode Analytics, Inc.

ServiceNow Architect

Atlanta, GA · On-site

$68.50 - $86.25/hr

ShiftCode Analytics, Inc. is seeking a highly skilled ServiceNow Architect to design, implement ... ITSM modernization efforts. Responsibilities : • Lead the design, configuration, and ...

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Itsm Analyst information

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$41.4K

$74.8K

$104.3K

How much do itsm analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for itsm analyst in Georgia is $74,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $84,000.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.

What are the most commonly searched types of Itsm Analyst jobs in Georgia?

The most popular types of Itsm Analyst jobs in Georgia are:

What are popular job titles related to Itsm Analyst jobs in Georgia?

For Itsm Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Itsm Analyst jobs in Georgia look for?

The top searched job categories for Itsm Analyst jobs in Georgia are:

What cities in Georgia are hiring for Itsm Analyst jobs?

Cities in Georgia with the most Itsm Analyst job openings:

Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 7% Part Time, 10% Contract, and 3% Nights. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $74,786 per year, or $36 per hour.

ITSM Reporting Analyst

E*Pro, Inc.

Alpharetta, GA

Full-time

Re-posted 5 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title : ITSM Reporting Ananlyst

Location : Alpharetta, GA

Job Type : Permanent Full Time

Description:

Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data integrity issues and develops cleanup strategy if needed

Extensive experience with data extraction (including ODBC), analysis, and presentation / OLAP tools, such as Business Objects, Crystal reports, etc. Familiarity with emerging dashboard tools a strong plus

Strong report generation capabilities with Spotfire needed

Provides statistics, custom/ad hoc reports and research to the business leaders across various departments 

Responsible for leveraging multiple relational databases, flat files, and Excel documents for creating custom reports, data analysis, transforming business data into logical data models, working with programmers to tune Database querying code and developing procedures to improve data integrity and quality

Understand the ITSM tool, end to end, in order to develop custom reporting that will vary in frequency for daily, weekly, monthly, and quarterly reporting 

Responsible for the presentation layer of current reports as defined from the Due Diligence sessions

Expert level Experience reporting within ITSM or Ticket Based applications 

Expert level Experience with Crystal Reports 

Strong level experience with Spotfire 

Expert level Experience with Business Objects 

Expert level Experience with SQL 

Expert level proven experience and knowledge of: MS Excel (to include complex formulas and data modeling), MS Access (to include queries, modules, and macros), VBA experience (to include integrations between MS Office products) 

Excellent presentation and report writing skills 


Additional Information

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