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Itsm Analyst Jobs in Tennessee (NOW HIRING)

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

Responsibilities : • Design ITSM and CMDB Processes • Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for ...

kgs

UAC Analyst (Mid)

Nashville, TN · On-site

Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...

Koniag, Inc.

UAC Analyst (Mid)

Nashville, TN · On-site

Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...

Spry Methods

UAC Analyst - Mid

Nashville, TN · On-site

Collect, analyze, and validate operational data from ITSM platforms, telephony systems, workforce management tools, and other program data sources. * Design, develop, and maintain dashboards ...

New

kgs

UAC Analyst (Mid)

Nashville, TN

Independently collect, clean, validate, and analyze call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools to support ...

Spry Methods

UAC Analyst - Mid

Nashville, TN · On-site

Collect, analyze, and validate operational data from ITSM platforms, telephony systems, workforce management tools, and other program data sources. * Design, develop, and maintain dashboards ...

New

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) * Meet ... Strong analytical and troubleshooting abilities. * Ability to manage multiple priorities ...

Koniag, Inc.

Operations Analyst (Jr)

Nashville, TN · On-site

Familiarity with IT call center or service desk operations, including exposure to ITSM platforms ... Foundational analytical skills with the ability to collect, organize, and interpret operational ...

kgs

Operations Analyst (Jr)

Nashville, TN · On-site

Familiarity with IT call center or service desk operations, including exposure to ITSM platforms ... Foundational analytical skills with the ability to collect, organize, and interpret operational ...

kgs

Operations Analyst (Jr)

Nashville, TN · On-site

Familiarity with IT call center or service desk operations, including exposure to ITSM platforms ... Foundational analytical skills with the ability to collect, organize, and interpret operational ...

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Itsm Analyst information

See Tennessee salary details

$44.5K

$80.4K

$112.1K

How much do itsm analyst jobs pay per year?

As of Aug 13, 2026, the average yearly pay for itsm analyst in Tennessee is $80,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $90,300.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

What are the most commonly searched types of Itsm Analyst jobs in Tennessee?

The most popular types of Itsm Analyst jobs in Tennessee are:

What are popular job titles related to Itsm Analyst jobs in Tennessee?

For Itsm Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Itsm Analyst jobs in Tennessee look for?

The top searched job categories for Itsm Analyst jobs in Tennessee are:

Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% Internship, 84% Full Time, 8% Part Time, and 7% Contract. Highlights an 80% Physical, 10% Hybrid, and 10% Remote job distribution, with an average salary of $80,386 per year, or $38.6 per hour.

ITSM Process & Product Manager

Deloitte

Hermitage, TN • On-site

Full-time

Re-posted 11 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

Job description

Job Summary:
Deloitte Global is the engine of the Deloitte network, delivering strategic programs and services. The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional teams to implement changes and drive organizational improvement.
Responsibilities:
• Design ITSM and CMDB Processes
• Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization.
• Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process.
• Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives.
• Drive the design and implementation of new ITSM workflows, procedures, and tools (including ServiceNow and the Common Service Data Model) to improve service levels.
• Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization.
• Act as a subject matter expert on ITSM and CMDB best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies, tools, automations and AI (such as NowAssist or CoPilot) to enhance our incident management capabilities.
• Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement.
• Partner with relevant teams, customers, leadership and steering committees to align ITSM process improvement initiatives with broader organizational goals and strategic objectives.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment.
• Robust understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
• Expertise in leading outcome driven tooling initiatives such as ServiceNow, enterprise monitoring tools, AI and policy as code practices.
• Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements.
• Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables.
• Excellent analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Preferred:
• ITIL and Lean Six Sigma certification preferred.
Company:
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. Founded in 1845, the company is headquartered in London, GBR, with a team of 10001+ employees. The company is currently Late Stage.

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