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Itsm Analyst Jobs in Tennessee (NOW HIRING)

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) * Meet ... Strong analytical and troubleshooting abilities. * Ability to manage multiple priorities ...

Koniag, Inc.

Operations Analyst (Jr)

Nashville, TN · On-site

Familiarity with IT call center or service desk operations, including exposure to ITSM platforms ... Foundational analytical skills with the ability to collect, organize, and interpret operational ...

kgs

Operations Analyst (Jr)

Nashville, TN · On-site

Familiarity with IT call center or service desk operations, including exposure to ITSM platforms ... Foundational analytical skills with the ability to collect, organize, and interpret operational ...

kgs

Operations Analyst (Jr)

Nashville, TN · On-site

Familiarity with IT call center or service desk operations, including exposure to ITSM platforms ... Foundational analytical skills with the ability to collect, organize, and interpret operational ...

kgs

UAC Analyst (Jr)

Nashville, TN · On-site

The Junior Data Analyst will support the operational performance monitoring and reporting functions ... Familiarity with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ...

Koniag, Inc.

UAC Analyst (Jr)

Nashville, TN · On-site

The Junior Data Analyst will support the operational performance monitoring and reporting functions ... Familiarity with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ...

kgs

UAC Analyst (Jr)

Nashville, TN

The Junior Data Analyst will support the operational performance monitoring and reporting functions ... Familiarity with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ...

Raymondjames

ServiceNow Business Analyst

Memphis, TN · Hybrid

As a ServiceNow Business Analyst, you will work closely with business owners across the Raymond ... Familiarity with the FSO, ITSM, ITOM, IRM, PRF processes a plus. * Scrum Master skills would be ...

New

Malibu Boats, LLC

IT Business Analyst

Loudon, TN · On-site

The IT Business Analyst bridges the gap between business needs and technical solutions within the ... ITSM: Jira Service Management * Project, Tools and Task Management: Jira, Zephyr Scale & Smartsheet

MBI - Malibu Boats, Inc

IT Business Analyst

Loudon, TN · On-site

The IT Business Analyst bridges the gap between business needs and technical solutions within the ... ITSM: Jira Service Management * Project, Tools and Task Management: Jira, Zephyr Scale & Smartsheet

Biltmore Company

ITSM frameworks (ITIL preferred) * System integrations, APIs, or automation tools (preferred ... Excellent analytical, problem-solving, and critical thinking skills * Strong communication skills ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Experience using a helpdesk or ITSM ticketing system to log, prioritize, and resolve support ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Experience using a helpdesk or ITSM ticketing system to log, prioritize, and resolve support ...

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Showing results 21-40

All JobsItsm Analyst JobsItsm Analyst Jobs in Tennessee

Itsm Analyst information

See Tennessee salary details

$44.5K

$80.4K

$112.1K

How much do itsm analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for itsm analyst in Tennessee is $80,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $90,300.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.

What are the most commonly searched types of Itsm Analyst jobs in Tennessee?

The most popular types of Itsm Analyst jobs in Tennessee are:

What are popular job titles related to Itsm Analyst jobs in Tennessee?

For Itsm Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Itsm Analyst jobs in Tennessee look for?

The top searched job categories for Itsm Analyst jobs in Tennessee are:

Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Tennessee as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, 5% Contract, and 1% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $80,386 per year, or $38.6 per hour.

IT Support Analyst II

AerSale Holdings

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

AerSale rating

7.9

Company rating: 7.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

21st of 67 rated aviation services

Job description

Who we are:
AerSale® is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale®, AerTrak® and AerAware).
For more information, visit us at www.aersale.com.
What we Offer:
• Medical Insurance
• 100% Employer Paid Dental, Vision, Life, Short and Long Term Disability Insurance
• 401K with Employer Contribution
• Employee Stock Purchase Plan (ESPP)
• Education Reimbursement (related field)
• Employee Referral Program and Recognition Program
• Paid Holidays and 15 Paid Time-Off Days annually
Job Description:
Essential Duties and Responsibilities:
  • Provide Level 2 support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot and resolve Windows, Microsoft 365, email, VPN, and application-related issues.
  • Diagnose hardware, software, network, and connectivity problems.
  • Support remote and onsite users across multiple locations.
  • Escalate unresolved issues to Tier III support, engineering teams, or vendors as necessary.
  • Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira)
  • Meet established SLA and KPI targets.
  • Document troubleshooting steps, root causes, and resolutions.
  • Prioritize support requests based on business impact and urgency.
  • Create, modify, and disable user accounts and groups in Active Directory and Azure AD.
  • Manage password resets, permissions, group memberships, and access requests.
  • Support identity and access management processes.
  • Support Microsoft 365 applications including:
    • Outlook
    • Teams
    • OneDrive
    • SharePoint
    • Word, Excel, and PowerPoint
  • Assist with mailbox management, licensing, and user provisioning.
  • Deploy, configure, and support desktop and laptop systems.
  • Utilize endpoint management tools such as:
  • Microsoft Intune
  • SCCM/ME
  • Autopilot
  • Lansweeper
  • Follow corporate cybersecurity policies and procedures.
  • Support MFA enrollment and troubleshooting.
  • Assist with endpoint security initiatives and vulnerability remediation.
  • Report security incidents and potential risks.
  • Participate in technology refreshes and hardware deployments.
  • Support office moves, expansions, and onboarding initiatives.
  • Assist with testing and implementation of new technologies.
  • Contribute to process documentation and knowledge base articles.
  • First-call resolution rate.
  • SLA compliance.
  • Customer satisfaction (CSAT).
  • Ticket backlog management.
  • Mean Time to Resolution (MTTR).
  • Knowledge article contributions.

Education and Experience:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Equivalent experience may be substituted for formal education.
  • 3-5 years of IT support or help desk experience.
  • Experience supporting Microsoft Windows environments.
  • Experience with Microsoft 365 administration and troubleshooting.
  • Experience with Active Directory and Azure AD.
  • Experience with Mobile Device Management.

Preferred Certifications
  • CompTIA A+.
  • CompTIA Network+.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • ITIL Foundation.
  • Microsoft 365 Certified Fundamentals.

Skills and Abilities:
  • Excellent customer service and communication skills.
  • Strong analytical and troubleshooting abilities.
  • Ability to manage multiple priorities simultaneously.
  • Strong documentation and organizational skills.
  • Ability to work independently and within a team environment.

Technical Skills
  • Windows 11.
  • Microsoft 365.
  • Active Directory.
  • Azure Active Directory / Entra ID.
  • Microsoft Intune.
  • TCP/IP networking fundamentals.
  • Remote support tools (TeamViewer).
  • Atlassian/Jira or similar ITSM platforms.
  • Pentagon ERP.
  • Lansweeper IT Asset Management.

If you would like to see your career take flight, apply today!
Aersale is an Equal Opportunity Employer. The company prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, general identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. As a Government Contractor Aersale takes affirmative action to employ and advance in employment individuals without regard to disability or veteran status. If you are an Individual with Disability and require any assistance with the application process please contact Human Resources at: Monica.Rivas@aersale.com.

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