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Itsm Analyst Jobs (NOW HIRING)

Maverick Payments

ITSM Lead

Calabasas, CA · On-site

... cause analysis and known-error management. • Serve as the platform owner for our ITSM/ESM tooling including configuration, workflows, integrations, and continuous improvement. • Lead the ...

Freshworks

Senior Product Marketing Manager

San Mateo, CA · On-site

$137K - $180K/yr

Own analyst relations: Lead the PMM workstream for ITSM analyst briefings (Gartner, Forrester, IDC)-prep, narrative, and follow-through. * Be the expert: Serve as a subject matter expert and ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Tuesday, June 9, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Tuesday, June 9, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Monday, June 8, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted ...

Vertex Solutions Inc.

ITSM ServiceNow Lead

Woodbridge, NJ · On-site

$54.50 - $75/hr

ServiceNow ITSM Lead Location : Iselin, NJ (Onsite 4 days a week) Type : W2 / Contract to Hire ... Ensure root cause analysis and corrective and preventive actions are captured and fed into ...

ProSidian Consulting

ITSM IT Analyst II - WA

Seattle, WA

$80K - $101K/yr

ITSM IT Analyst II Candidates shall work to support requirements for Program Support and The IT Analyst II Analyzes information security systems and applications and recommends and develops security ...

Ci

ITSM Administrator

Austin, TX

Strong reporting and analytics capabilities; able to translate data into actionable insights * Understanding of RBAC, security controls, and ITSM data governance * Excellent communication skills with ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

The ITSM Support Engineer serves as a primary point of contact for end-user technology support and ... Ability to maintain, analyze, troubleshoot, image, provision, and support desktops, laptops, mobile ...

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Itsm Analyst information

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$49K

$88.6K

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How much do itsm analyst jobs pay per year?

As of Jul 3, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM Analyst job?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive in the Itsm Analyst position, and why are they important?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM Analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

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Itsm Analyst jobs near you
ITSM Administrator Contractor

ITSM Administrator Contractor

Saxon Global

Poughkeepsie, NY • On-site

Other

Posted 16 days ago

Job description

Job Title : ITSM Administrator Contractor
We are seeking an experienced ITSM Administrator to support and enhance ITIL-based processes within our organization. This role focuses on operational excellence, governance, and continuous improvement across Incident, Major Incident, Request, Problem, and Change Management processes.
Key Responsibilities
• Manage Incident, Major Incident, Request and Problem processes to ensure timely resolution, root cause analysis, and accurate documentation.
• Maintain accuracy and continues improvement of the CSDM model latest version, not limited to but focused on the Services, Offerings, Applications, and Business Application tables.
• Lead major incident coordination, facilitate bridge calls, and provide stakeholder updates.
• Conduct Major Incident Reviews and drive corrective actions.
• Oversee Change Management: review requests for risk, completeness, and implementation/rollback plans.
• Facilitate CAB meetings, post agendas 24 hours prior, and review changes for conflicts and compliance.
• Ensure change hygiene, record accuracy, and adherence to ITIL standards.
• Conduct Post-Implementation Reviews for failed, high-risk, and major incident-related changes.
• Identify repetitive changes for conversion to standard changes and manage freeze periods (Storm Mode).
• Monitor change completion post-window and track success rates.
• Create catalog items, record producers, and associated workflows for common requests.
• Evaluate, review and enhance requests workflows.
• Define and monitor SLA for ITSM processes.
• Maintain and update documentation, knowledge bases, and policies.
• Drive continuous improvement and automation opportunities across ITSM processes.
• Act as the primary escalation point for ITSM processes and provide stakeholder training.
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• Build strong relationships with technical teams, business units, and vendors.
• Support audit and compliance activities related to ITSM governance.
Required Expertise
• Strong understanding of ITIL framework.
• Proven experience managing ITSM processes.
• Proficiency with ServiceNow.
• Excellent communication and facilitation skills.
• Ability to work under pressure and manage multiple priorities.
• Analytical mindset with focus on metrics and KPIs.
Preferred Qualifications
• ITIL v4 Certification.
• SCRUM experience.
• Experience with CAB governance and Post-Implementation Reviews.
• Familiarity with automation opportunities within ITSM processes.
Saxon global logo

About Saxon global

Sourced by ZipRecruiter

Saxon Global is a leading IT consulting and staffing company based in Irving, Texas. The company operates in the technology services industry and has been providing unparalleled services to its clients for over a decade. Saxon Global specializes in app development, business intelligence (BI), and data integration services. Established in 2007, the company was founded on the principle of harnessing the power of data and technology to drive business success. With their focus on innovation, quality, and superior service, Saxon Global aims to help businesses achieve their goals with significantly increased efficiency and effectiveness.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Irving, TX, US

Year founded

2000

Social media

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