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Itsm Analyst Jobs (NOW HIRING)

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication ... Strong analytical and data analysis skills. * Bachelor's degree in computer science, information ...

AllSTEM Connections

Data Governance Analyst

Oakland, CA · On-site

$93K - $112K/yr

Senior Enterprise Performance & ITSM Analytics Lead Role Overview We are seeking a Senior Enterprise Performance & ITSM Analytics Lead to serve as the architect of our operational insight strategy.

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM ... Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM ... Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.

ProSidian Consulting

ITSM IT Analyst II

Washington, DC · On-site

ITSM IT Analyst II Candidates shall work to support requirements for Program Support and The IT Analyst II Analyzes information security systems and applications and recommends and develops security ...

ProSidian Consulting

ITSM IT Analyst I

Washington, DC · On-site

ITSM IT Analyst I Candidates shall work to support requirements for Program Support and The IT Analyst I Assists in the maintenance of systems to protect data from unauthorized users. Identifies ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

... analysis, and briefings in support of IT service management Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of Government ...

Koniag, Inc.

ITSM Platform Administrator

Washington, DC · On-site

$130K - $160K/yr

Experience with ServiceNow Performance Analytics, IntegrationHub, or agentic/AI workflow ... Experience supporting federal government ITSM implementation Our Equal Employment Opportunity ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

... analysis, and briefings in support of IT service management • Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of ...

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Charlotte, NC · Remote

$80K - $100K/yr

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to ... Implement Root Cause Analysis documentation and processes for tracking RCAs and Post- Mortem events ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

General information Job Posting Title ITSM Entitlement Analyst Date Monday, June 8, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted ...

defi AUTO LLC

ITSM Specialist

Saint Paul, MN · On-site

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Charleston, WV · On-site

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Indianapolis, IN · On-site

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

defi AUTO LLC

ITSM Specialist

Jackson, MS · On-site

The company's comprehensive suite of originations, servicing, and analytics solutions together with ... ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ...

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All JobsItsm Analyst Jobs

Itsm Analyst information

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$49K

$88.6K

$123.5K

How much do itsm analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.
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Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

ITSM Lead

JConnect Infotech

Atlanta, GA • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title

Must Have Technical/Functional Skills

  • ITIL Strong Knowledge and Hands-on experience
  • Strong understanding of ITSM principles and best practices, including ITIL framework.
  • Experience with ITSM tools and platforms (e.g., ServiceNow).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to lead, mentor, and motivate teams.
  • Strong analytical and data analysis skills.
  • Bachelor's degree in computer science, information technology, or a related field.
  • Relevant certifications (e.g., ITIL V4, ServiceNow certifications)

Roles & Responsibilities

  • Developing and improving ITSM processes like incident and change management
  • Monitoring service delivery to meet agreed-upon service levels and address issues promptly
  • Establishing metrics to assess service performance and drive improvement initiatives
  • Promoting collaboration among IT teams and ensures clear communication with stakeholders
Jconnect Infotech logo

About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

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