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Itsm Analyst Jobs (NOW HIRING)

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions * Oversee and manage critical incident response and day to day ITSM ...

ProSidian Consulting

ITSM Security Analyst - CO

Boulder, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ITSM Security Analyst Candidates shall work to support requirements for Program Support and The Security Analyst Implements security controls, performs ongoing maintenance, prevents, detects ...

Nastech Global

ITSM Lead

Atlanta, GA · On-site

Job Title: ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical ... Strong analytical and data analysis skills. Bachelor's degree in computer science, information ...

Prophecy Technologies

Lead ITSM Support Analyst

This role is for a Lead Support Analyst responsible for leading a global team of Application ... ITSM (IT Service Management) * SQL * Reporting * Incident Management * Leadership * Database ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Experience with ManageEngine and/or ServiceChannel ITSM tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good troubleshooting and analytical skills Excellent ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Experience with ManageEngine and/or ServiceChannel ITSM tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good troubleshooting and analytical skills Excellent ...

AllSTEM Connections

Data Governance Analyst

Oakland, CA · On-site

$93K - $112K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Enterprise Performance & ITSM Analytics Lead Role Overview We are seeking a Senior Enterprise Performance & ITSM Analytics Lead to serve as the architect of our operational insight strategy.

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication ... Strong analytical and data analysis skills. * Bachelor's degree in computer science, information ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM ... Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM ... Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.

ProSidian Consulting

ITSM IT Analyst II

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ITSM IT Analyst II Candidates shall work to support requirements for Program Support and The IT Analyst II Analyzes information security systems and applications and recommends and develops security ...

ProSidian Consulting

ITSM IT Analyst I

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ITSM IT Analyst I Candidates shall work to support requirements for Program Support and The IT Analyst I Assists in the maintenance of systems to protect data from unauthorized users. Identifies ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

General information Job Posting Title ITSM Entitlement Analyst Date Monday, June 8, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted ...

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

Responsibilities : • Design ITSM and CMDB Processes • Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

General information Job Posting Title ITSM Entitlement Analyst Date Tuesday, June 9, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted ...

Centurion Consulting Group, LLC

ITSM Lead

Suitland, MD · On-site

$17.25 - $22.75/hr

The IT Service Management Lead will lead the transformation, assessment, analysis, modernization, and improvement of the enterprise ITSM capabilities, with primary emphasis on the ServiceNow platform ...

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Itsm Analyst information

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$88.6K

$123.5K

How much do itsm analyst jobs pay per year?

As of Aug 13, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

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Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

ITSM Lead

Syntricate Technologies

Irving, TX • On-site

$160K/yr

Other

Re-posted 19 days ago

Job description

IT Service Management Lead (ITSM Lead)

Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years

Job Description:

• Bachelor’s degree in Computer Science • 3+ years in an ITSM leadership role in a regional or global organization • ITIL v4 practical experience and certification • Practical experience of service management value points vs. academic structure • Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time • Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills • Strong leadership skills and people management experience • Ability to manage multiple concurrent projects and summarize status to senior executive level • Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy • Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity • Adapt and work effectively with a variety of situations and groups • Manages work well, establishes timelines and clear priorities • Proactive and takes initiative and ownership • Excellent written and oral communication • Exceptional interpersonal skills

This position has overall responsibility for ITSM processes, strategy, compliance, and day to day execution. This function serves as part of an ITSM team that works in close partnership with IT Service Delivery staff to drive operational excellence, and continual process improvement.

What You'll Get To Do:

  • Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
  • Partner with global IT leaders and partners to establish common operating and service management methods
  • Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions
  • Oversee and manage critical incident response and day to day ITSM processes
  • Oversee and manage ITSM partner services and value realization
  • Review ITSM related contracts, services, and SLAs
  • Educate and act as an advocate for ITSM practices
  • Participate in audits and compliance
  • Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials

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