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Itsm Analyst Jobs (NOW HIRING)

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA · On-site

ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description: Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data ...

Eliassen Group

ITSM Business Systems Analyst

Westlake, TX · On-site

$50 - $60/hr

On-site Every Other Week onsite / 5 days in Westlake, TX or Merrimack, NH Our client seeks an ITSM Product Analyst who supports the design, delivery, and continuous improvement of ITSM product ...

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions * Oversee and manage critical incident response and day to day ITSM ...

Nastech Global

ITSM Lead

Atlanta, GA · On-site

Job Title: ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical ... Strong analytical and data analysis skills. Bachelor's degree in computer science, information ...

ICF

ServiceNow Business Analyst - ITSM and ITOM

Reston, VA · Remote

$73K - $92K/yr

The Work The qualified candidate will support ServiceNow ITSM and ITOM requirements analysis, process improvement, Agile delivery, backlog readiness, user acceptance testing, and stakeholder ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Experience with ManageEngine and/or ServiceChannel ITSM tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good troubleshooting and analytical skills Excellent ...

Prophecy Technologies

Lead ITSM Support Analyst

This role is for a Lead Support Analyst responsible for leading a global team of Application ... ITSM (IT Service Management) * SQL * Reporting * Incident Management * Leadership * Database ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Experience with ManageEngine and/or ServiceChannel ITSM tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good troubleshooting and analytical skills Excellent ...

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Showing results 21-40

All JobsItsm Analyst Jobs

Itsm Analyst information

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$49K

$88.6K

$123.5K

How much do itsm analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.
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Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

ServiceNow Business Analyst

Sonoma Consulting Inc.

Lincolnshire, IL

Contractor

Re-posted 20 days ago

Job description

Company Description

Company Description


Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world's leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.
Since its inception, Halo Group has been recognized for numerous awards, including: 
- INC 5000
- Future 50
- 101 Best and Brightest
- Michigan 50 Companies to Watch
- Goldline Research - "Most Dependable Companies"
- Ernst & Young - "Entrepreneur of the Year" Finalist

Job Description

Title: ServiceNow Business Analyst
Location : Lincolnshire, IL
Long Term Contract
Job Description:
Overview:
We currently have an immediate need for a seasoned Senior Business Analyst with experience in Project Management with experience working within Service Desk transition environments. The Business Analyst will work with work in concert with support teams to separate instances of ServiceNow and will account for ServiceNow knowledge documentation, service transition, colleague communication, and more to successfully complete Service Desk transitions.
Experience and Requirements
Experienced BA/PM with previous background in Service Desk transition
Experience with Microsoft suite of products expected
ITIL certifications/awareness - Service Transition scope
ServiceNow experience highly-recommended
Ability to work independently once acclimated
Ability to engage/influence leaders and drive change
Ability to work with Knowledge Management team to coordinate documentation.
Perform other duties as assigned

Qualifications

KEY SKILL REQUIREMENTS: 
This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be golden. If they have some Project Management experience as well, added plus.
Experience supporting MS Suites is required.
Strong documentation management experience is strongly desired.
Any ITIL related certifications or awareness is a big plus.

Additional Information

Title: .Service Now Business Analyst, ITIL Analyst, ITSM Analyst, Business Analyst, Service Now Analyst

Skills: ServiceNow, Service Desk, ITIL, 

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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