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Itsm Analyst Jobs (NOW HIRING)

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA · On-site

ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description: Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data ...

Amrize

ITSM Operations Analyst

Holly Hill, SC · On-site

Join Amrize as a ITSM Operations Analyst and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North ...

Amrize

ITSM Operations Analyst

Holly Hill, SC

Join Amrize as a ITSM Operations Analyst and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $39/hr

ITSM Incident Response Analyst Location: Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-39/hr (Independent Contract) Contract Length: throughAugust 31 ...

Syntricate Technologies

ITSM Lead

Irving, TX

$160.40K/yr

Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions * Oversee and manage critical incident response and day to day ITSM ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Experience with ManageEngine and/or ServiceChannel ITSM tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good troubleshooting and analytical skills Excellent ...

Nastech Global

ITSM Lead

Atlanta, GA · On-site

Job Title: ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical ... Strong analytical and data analysis skills. Bachelor's degree in computer science, information ...

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication ... Strong analytical and data analysis skills. * Bachelor's degree in computer science, information ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

Experience with ManageEngine and/or ServiceChannel ITSM tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good troubleshooting and analytical skills Excellent ...

Wissen Infotech

ITSM/Change Manager

Warrendale, PA · On-site

ITSM/Change Manager Job Location: Chicago IL / Warrendale PA Introduction: The ITSM/Change Manager ... Perform Root Cause Analysis (RCA) for failed changes * Facilitate CAB meetings and present change ...

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Itsm Analyst information

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$49K

$88.6K

$123.5K

How much do itsm analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for itsm analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is an ITSM Analyst job?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive in the Itsm Analyst position, and why are they important?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM Analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.
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What cities are hiring for Itsm Analyst jobs? Cities with the most Itsm Analyst job openings:
What are the most commonly searched types of Itsm Analyst jobs? The most popular types of Itsm Analyst jobs are:
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Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in the United States as of May 2026, with employment types broken down into 19% Full Time, 78% Part Time, and 3% Contract. Highlights an 13% Physical, 20% Hybrid, and 67% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.

ITSM Reporting Analyst

E*Pro, Inc.

Alpharetta, GA • On-site

Full-time

Posted 16 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title : ITSM Reporting Ananlyst

Location : Alpharetta, GA

Job Type : Permanent Full Time

Description:

Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubles shoots data integrity issues and develops cleanup strategy if needed

Extensive experience with data extraction (including ODBC), analysis, and presentation / OLAP tools, such as Business Objects, Crystal reports, etc. Familiarity with emerging dashboard tools a strong plus

Strong report generation capabilities with Spotfire needed

Provides statistics, custom/ad hoc reports and research to the business leaders across various departments 

Responsible for leveraging multiple relational databases, flat files, and Excel documents for creating custom reports, data analysis, transforming business data into logical data models, working with programmers to tune Database querying code and developing procedures to improve data integrity and quality

Understand the ITSM tool, end to end, in order to develop custom reporting that will vary in frequency for daily, weekly, monthly, and quarterly reporting 

Responsible for the presentation layer of current reports as defined from the Due Diligence sessions

Expert level Experience reporting within ITSM or Ticket Based applications 

Expert level Experience with Crystal Reports 

Strong level experience with Spotfire 

Expert level Experience with Business Objects 

Expert level Experience with SQL 

Expert level proven experience and knowledge of: MS Excel (to include complex formulas and data modeling), MS Access (to include queries, modules, and macros), VBA experience (to include integrations between MS Office products) 

Excellent presentation and report writing skills 


Additional Information

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