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Computer Support Analyst Jobs in New York, NY (NOW HIRING)

Fedway

Computer Support Specialist

Basking Ridge, NJ · On-site

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department ... Records data are required to analyze and track problems to the final solution. * Prepares and ...

Fedway

Computer Support Specialist

Basking Ridge, NJ · On-site

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department ... Records data are required to analyze and track problems to the final solution. * Prepares and ...

Safe Horizon

Computer Support Specialist

Manhattan, NY · On-site

Safe Horizon is seeking a Computer Support Specialist to maintain and troubleshoot computer systems ... Analyze results, make recommendations for support process improvement, and implement changes.

SafeHorizon

Computer Support Specialist

Manhattan, NY · On-site

$25.83 - $27.48/hr

Supports and maintains user account information including rights, security and systems groups ... Evaluates documented resolutions to analyze trends for prevention of future problems. * Alerts ...

Secur-Serv

Desktop Support Analyst

New Brunswick, NJ · On-site

$24 - $32.25/hr

Provide expert network and computer support, assisting hospital staff with computer-related issues ... backups, and analyzing and troubleshooting problems promptly. * Install, configure, and ...

Secur-Serv

Desktop Support Analyst

New Brunswick, NJ · On-site

$24 - $32.25/hr

Provide expert network and computer support, assisting hospital staff with computer-related issues ... backups, and analyzing and troubleshooting problems promptly. * Install, configure, and ...

westminster

Yardi Support Analyst

Manhattan, NY · On-site

The Yardi Support Analyst focuses on providing application support services to our various property ... Requires a Bachelors' degree in computer science or related fields. An advance degree is preferred

Harris Computer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Harris Computer is seeking a Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. The role involves standard desktop ...

westminster

Yardi Support Analyst

Manhattan, NY · On-site

The Yardi Support Analyst focuses on providing application support services to our various property ... Requires a Bachelors' degree in computer science or related fields. An advance degree is preferred

Westminster Management

Yardi Support Analyst

Manhattan, NY · On-site

$125K - $175K/yr

Be caring. The Yardi Support Analyst focuses on providing application support services to our ... Requires a Bachelors' degree in computer science or related fields. An advance degree is preferred

TransPerfect

Litigation Support Analyst

New York, NY · On-site

Recent Computer Science and Digital Forensic graduates are encouraged to apply! The Litigation Support Analyst is responsible for all aspects of eDiscovery related to the analysis, processing, and ...

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All JobsComputer Support Analyst JobsComputer Support Analyst Jobs in New York, NY

Computer Support Analyst information

See New York, NY salary details

$12

$27

$40

How much do computer support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for computer support analyst in New York, NY is $27.31, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $31.59 per hour, depending on experience, location, and employer.

What is a computer support analyst?

Computer Support Analysts are IT professionals who help organizations and individuals troubleshoot and resolve issues with computer hardware, software, and networks. They provide technical support, answer user questions, and guide people through problem-solving steps to restore proper system functioning. Their responsibilities may also include maintaining IT documentation, training users, installing updates, and escalating complex problems to higher-level technicians or engineers. They play a critical role in keeping business operations running smoothly by minimizing downtime related to technical issues.

What are the key skills and qualifications needed to thrive as a computer support analyst?

To thrive as a Computer Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Excellent problem-solving skills, patience, and strong verbal communication help analysts effectively assist users and resolve issues. These skills ensure timely, accurate technical support, minimizing downtime and improving user satisfaction within organizations.

What are some common challenges computer support analysts face when assisting users remotely?

Computer Support Analysts often encounter challenges such as diagnosing technical issues without direct physical access to devices, managing communication barriers with users of varying technical proficiency, and prioritizing multiple support requests during peak times. To overcome these, analysts rely on remote access tools, clear and patient communication, and strong organizational skills. Building rapport and trust with users is also crucial, as it helps ensure effective problem resolution and a positive support experience.

What is the difference between Computer Support Analyst vs Help Desk Technician?

AspectComputer Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, technical support teamsHelp desk, call centers, remote support
ResponsibilitiesDiagnose hardware/software issues, system analysis, user supportRespond to user tickets, troubleshoot basic issues, escalate complex problems
Industry UsageIT services, corporate, governmentIT support, customer service, technical assistance

While both roles involve supporting users with technical issues, a Computer Support Analyst typically handles more complex problems, performs system analysis, and works in a broader IT environment. Help Desk Technicians focus on resolving basic user issues, often in call center settings. Both roles require similar certifications and are essential in maintaining IT operations.

What are popular job titles related to Computer Support Analyst jobs in New York, NY?

For Computer Support Analyst jobs in New York, NY, the most frequently searched job titles are:

What job categories do people searching Computer Support Analyst jobs in New York, NY look for?

The top searched job categories for Computer Support Analyst jobs in New York, NY are:

Computer Support Analyst jobs near you
Infographic showing various Computer Support Analyst job openings in New York, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $56,798 per year, or $27.3 per hour.

Computer Support Specialist

Fedway

Basking Ridge, NJ • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Fedway is New Jersey's leading wine and spirits distributor. Servicing over 7,000 restaurants, clubs, taverns and retail stores in New Jersey. We market products that cover every category of the beverage alcohol industry and represent the world's leading distillers, wineries and importers. Our team of managers, sales agents and customer service representatives are here to ensure that you come first.

Fedway Associates is seeking a Computer Support Specialist to join our Tech Support Team.

This is a full-time position, paid hourly. There are alternating shifts throughout the day with other members of the team. The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support

Duties/Responsibilities:

  • Supports both computer hardware and software applications.
  • Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk phones, and mobile devices.
  • Assists users by answering questions and providing support promptly.
  • Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.
  • Records data are required to analyze and track problems to the final solution.
  • Prepares and presents reports related to IT problems and help desk activity for management review and action.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Windows and Microsoft Office 
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to nontechnical staff members.
  • Confidence to work independently and self-motivated.

Education and Experience:

  • Associates Degree or Technical School/Training 
  • 2-3 Years prior work experience is required 

Physical Requirements:

  • Prolonged periods are sitting at a desk and working on a computer.
  • Must be able to lift approximately 15 pounds at times.      

Compensation


• pay starts at $21 an hour
• Annual bonus opportunity

Benefits
• 401K
• Paid holidays
• PTO
• Vacation Time
• Medical, dental, vision, life insurance

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