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Computer Technical Support Specialist Jobs (NOW HIRING)

Graitec

Technical Support Specialist

Atlanta, GA

Overview Role Description The Technical Support Specialist plays a key role in delivering high ... Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field (or ...

LinTech Global, Inc.

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Technical Support Specialist

Portsmouth, VA · On-site

Technical Support Specialist The Technical Support Specialist will work directly with customers to describe functionality, troubleshoot problems, monitor system availability, and resolve incidents.

Wurtec Inc.

Technical Support Specialist

Toledo, OH

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 5% or less Reports ... Technical Skills: * Strong computer skills, data entry, and Microsoft Office. * Ability to ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

DURAVANT LLC

Technical Support Specialist

Jonesboro, AR · On-site

FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible ... Computer skills: Sales Force, MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn new ...

FMH Conveyors

Technical Support Specialist

Jonesboro, AR · On-site

FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible ... Computer skills: Sales Force, MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn new ...

pregis

Technical Support Specialist

Tulsa, OK · Remote

Technical Support Specialist Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps ...

Wurtec

Technical Support Specialist

Toledo, OH · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 5% or less Reports ... Technical Skills: * Strong computer skills, data entry, and Microsoft Office. * Ability to ...

Fortinet

Technical Support Specialist

Atlanta, GA

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less ... Technical Skills: * Strong computer skills, data entry, and Microsoft Office. * Ability to ...

Collabera LLC

Technical Support Specialist

Chandler, AZ · On-site

Technical Support Specialist Location: Chandler,AZ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule: Monday to Friday About the Role ...

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Computer Technical Support Specialist information

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How much do computer technical support specialist jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for computer technical support specialist in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Technical Support Specialist, and why are they important?

To thrive as a Computer Technical Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is crucial for efficient issue resolution. Strong problem-solving abilities, patience, and excellent communication skills help build trust and effectively assist users of varying technical backgrounds. These competencies ensure timely and accurate support, minimize downtime, and contribute to overall user satisfaction in technology-driven environments.

What are some common challenges Computer Technical Support Specialists face when assisting users remotely, and how can they overcome them?

One common challenge for Computer Technical Support Specialists working remotely is accurately diagnosing issues without physical access to the user's device. This often requires strong communication skills to guide users through troubleshooting steps and ask clarifying questions. Specialists can overcome these challenges by utilizing remote desktop tools, maintaining patience, and providing clear, step-by-step instructions. Building rapport and setting expectations also helps ensure a smooth support experience for both the user and the specialist.

What is the difference between Computer Technical Support Specialist vs Network Support Technician?

AspectComputer Technical Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA (common)
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network issues
Employer & Industry UsageIT departments, tech support companies, retailTelecommunications, enterprise IT, data centers
Common Search/ComparisonYesYes

The main difference is that Computer Technical Support Specialists focus on troubleshooting and resolving hardware and software issues for end-users, while Network Support Technicians primarily handle network infrastructure, such as configuring and maintaining network hardware and resolving connectivity problems. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

What Is a Computer Technical Support Specialist?

A computer technical support specialist is responsible for providing technical support for computer systems, servers, network hardware, and workstations. In this role, you are the first one called to help resolve issues with computer equipment. These issues can include power failures, server crashes, and software installation issues. As a computer technical support specialist, you typically work in the IT departments of an organization or as part of a technical help desk. You can specialize in certain types of hardware and software as well. Your job duties include troubleshooting issues, resolving the problems, and providing information back to the user.

What are Computer Technical Support Specialists?

Computer Technical Support Specialists are professionals who assist users with troubleshooting and resolving technical issues related to computers, software, and networks. They provide support via phone, email, chat, or in person, helping individuals and organizations maintain their computer systems and ensure smooth operation. Their responsibilities often include diagnosing hardware and software problems, installing and configuring systems, and offering guidance on best practices for using technology effectively.
More about Computer Technical Support Specialist jobs
What are popular job titles related to Computer Technical Support Specialist jobs? For Computer Technical Support Specialist jobs, the most frequently searched job titles are:
Computer Technical Support Specialist jobs near you

Technical Support Specialist

Combined Public Communications

Cold Spring, KY • On-site

Full-time

Retirement, PTO

Posted 25 days ago

Job description

Job Description: Technical Support Specialist
Position Summary
The Technical Support Specialist is responsible for providing intermediate-level technical support across internal systems, field operations, and customer-facing platforms. This role includes diagnosing and resolving Tier 1 and Tier 2 issues, supporting system configurations, and ensuring reliable service delivery. The Specialist is expected to take ownership of issues from intake through resolution, while following established processes and escalating when appropriate.
Key Responsibilities
Provide technical support across devices, applications, telephony systems, and user environments to ensure system reliability.
Diagnose and resolve Tier 1 and Tier 2 technical issues, including user access, device failures, connectivity issues, and application errors.
Support account provisioning, permissions management, and device configuration for internal users and customer environments.
Assist with system configurations including telephony setup, endpoint configuration, and basic network troubleshooting.
Monitor and respond to incoming support requests via phone, ticketing systems, and messaging platforms.
Document troubleshooting steps, root cause, and resolution details within the ticketing system.
Identify recurring issues and contribute to root cause analysis and long-term resolution efforts.
Escalate complex issues to senior technical resources with complete and accurate documentation.
Create and maintain knowledge base documentation, ensuring accurate and up-to-date troubleshooting guides and support procedures
Maintain awareness of system status and proactively respond to performance or outage indicators.
Support Operations
Manage and prioritize support queues based on urgency, severity, and business impact.
Ensure all tickets are updated, tracked, and closed with proper documentation.
Participate in outage response by performing initial triage and gathering critical information.
Adhere to escalation procedures and service standards to ensure consistency and quality.
Communication amp; Collaboration
Communicate technical issues and resolutions clearly to both technical and non-technical audiences.
Collaborate with Product, Development, Infrastructure, and Operations teams to resolve issues.
Provide feedback on recurring issues, system improvements, and support process gaps.
Qualifications
2+ years of experience in technical support, IT help desk, or similar role preferred.
Working knowledge of troubleshooting hardware, software, and network-related issues.
Familiarity with Microsoft 365, device management tools, and ticketing systems.
Basic understanding of Active Directory, endpoint management, or telephony systems is a plus.
Ability to follow structured processes and independently drive issue resolution.
Non-Technical Requirements
Strong communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and analytical thinking skills.
High level of accountability and attention to detail.
Team-oriented mindset with a focus on continuous improvement.
Full time, 401k, ESOP, PTO, Benefits
2 positions available
1 position from 8AM-4PM
1 position from 4PM-12AM

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