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Technical Support Specialist

Sewickley, PA · On-site

$50K - $65K/yr

Technical Support Specialist (TSS) Department: Service Operations Location: Sewickley, Pennsylvania ... Working knowledge of computer systems, networking fundamentals, or technical support environments.

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Computer Technical Support Specialist information

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How much do computer technical support specialist jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for computer technical support specialist in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Technical Support Specialist, and why are they important?

To thrive as a Computer Technical Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is crucial for efficient issue resolution. Strong problem-solving abilities, patience, and excellent communication skills help build trust and effectively assist users of varying technical backgrounds. These competencies ensure timely and accurate support, minimize downtime, and contribute to overall user satisfaction in technology-driven environments.

What are some common challenges Computer Technical Support Specialists face when assisting users remotely, and how can they overcome them?

One common challenge for Computer Technical Support Specialists working remotely is accurately diagnosing issues without physical access to the user's device. This often requires strong communication skills to guide users through troubleshooting steps and ask clarifying questions. Specialists can overcome these challenges by utilizing remote desktop tools, maintaining patience, and providing clear, step-by-step instructions. Building rapport and setting expectations also helps ensure a smooth support experience for both the user and the specialist.

What is the difference between Computer Technical Support Specialist vs Network Support Technician?

AspectComputer Technical Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA (common)
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network issues
Employer & Industry UsageIT departments, tech support companies, retailTelecommunications, enterprise IT, data centers
Common Search/ComparisonYesYes

The main difference is that Computer Technical Support Specialists focus on troubleshooting and resolving hardware and software issues for end-users, while Network Support Technicians primarily handle network infrastructure, such as configuring and maintaining network hardware and resolving connectivity problems. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

What Is a Computer Technical Support Specialist?

A computer technical support specialist is responsible for providing technical support for computer systems, servers, network hardware, and workstations. In this role, you are the first one called to help resolve issues with computer equipment. These issues can include power failures, server crashes, and software installation issues. As a computer technical support specialist, you typically work in the IT departments of an organization or as part of a technical help desk. You can specialize in certain types of hardware and software as well. Your job duties include troubleshooting issues, resolving the problems, and providing information back to the user.

What are Computer Technical Support Specialists?

Computer Technical Support Specialists are professionals who assist users with troubleshooting and resolving technical issues related to computers, software, and networks. They provide support via phone, email, chat, or in person, helping individuals and organizations maintain their computer systems and ensure smooth operation. Their responsibilities often include diagnosing hardware and software problems, installing and configuring systems, and offering guidance on best practices for using technology effectively.
More about Computer Technical Support Specialist jobs
What are popular job titles related to Computer Technical Support Specialist jobs? For Computer Technical Support Specialist jobs, the most frequently searched job titles are:
Computer Technical Support Specialist jobs near you
Technical Support Specialist

Technical Support Specialist

Allied Universal

Raleigh, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,421 frontline employees who took The Breakroom Quiz

67th of 103 rated security

Job description

Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference.

Job Description

Allied Universal Compliance and Investigations is hiring an entry-level Technical Support Specialist.

The Technical Support Specialist is a vital member of the IT team.

The primary responsibility of the Technical Support Specialist

is to provide technical support to internal and external end-users, assisting with software and hardware issues

primarily through ticketing, inbound and outbound calls, and Microsoft Teams use.

In-office position with some flexibility to WFH periodically.

Office is located in Raleigh, NC

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  

  • Provide First & Second-level technical support to internal and external customers on software and hardware issues
  • Troubleshoot and resolve basic to moderate technical problems in a timely manner
  • Set up, configure, and maintain hardware, including PCs, laptops, and printers
  • Assist users with standard applications and internal systems
  • Document issues, resolutions, and processes as needed
  • Escalate complex issues to senior team members when appropriate
  • Assist with IT projects and tasks as assigned
  • Support network connectivity issues in coordination with network operations

BASIC QUALIFICATIONS:  

  • High School Diploma or equivalent
  • Type and Length of Specific Experience Required:
    • Minimum one year of help desk or technical support experience

KNOWLEDGE & SKILLS REQUIRED:

  • Basic understanding of Windows operating systems
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong customer service and communication skills (to include all levels in the organization)
  • Willingness to learn internal systems and processes
  • Basic knowledge of computer hardware and troubleshooting
  • Ability to follow instructions and work within established procedures
  • Ability to manage multiple tasks and prioritize effectively
  • Strong attention to detail and organizational skills
  • Ability to handle proprietary information with discretion
  • Ability to work independently and as part of a team
  • Excellent oral and written communication skills

 Other attributes to enhance hiring decision:

  • CompTIA A+ or similar entry-level certification
  • College degree in Information Technology, Computer Science, or related field of study

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Seven paid holidays annually, sick days available where required by law
  • Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID2026-1618518Employment Type: OTHER

What Allied Universal employees say

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Benefits

Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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