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16 Relativity Technical Support Specialist Jobs Hiring Near You

Relativity

Adoption Services Lead

Washington, DC · On-site +1

$189K/yr

Posting Type Remote/Hybrid Job Overview At Relativity, we believe the future of Legal Data ... Mentor Adoption Services Specialists, model best practices, and contribute to the team's collective ...

Relativity

NY · On-site

$270 - $406/hr

... and supporting pro bono legal work. WHAT WE DO At Relativity, engineers do more than write code ... This role serves as a technical liaison across teams, helping resolve dependencies, improve ...

New

Relativity

Senior Billing Specialist

Washington, DC · On-site +1

$60K - $90K/yr

Support ad-hoc projects, periodic external audits, and cross-functional initiatives * Be part of a ... Bachelor's degree in Business, Finance, or Accounting preferred Relativity is committed to ...

Relativity

$60K - $90K/yr

Support ad-hoc projects, periodic external audits, and cross-functional initiatives * Be part of a ... Bachelor's degree in Business, Finance, or Accounting preferred Relativity is committed to ...

Relativity

Senior Employee Relations Partner

Washington, DC · On-site +1

$112K - $168K/yr

The Senior Employee Relations Specialist (Level 6) is a senior IC expert responsible for leading ... Support differentiation between performance vs. capability vs. organizational/system issues in ...

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Relativity Jobs Information

What is it like to work at Relativity?

Relativity is a technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.

The company's team structure is designed to encourage cross-functional collaboration, with a flat organizational hierarchy and a focus on empowering employees to take ownership of their projects. Relativity's mission is to revolutionize the way people work with data, and its products are used by various industries, including law, finance, and government.

Working at Relativity may appeal to candidates who are passionate about technology, data analysis, and problem-solving, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to the growth of a rapidly expanding organization.

What makes Relativity an attractive place to work?

Relativity is a leading provider of cloud-based data platforms for the legal and compliance industries, known for its innovative approach to data management and e-discovery solutions. The company's workplace culture values collaboration, innovation, and employee growth, with opportunities for professionals to work on cutting-edge projects and develop their skills in a dynamic and supportive environment. Joining Relativity can offer individuals a chance to contribute to the company's mission of making data more accessible and usable, while also advancing their careers in a rapidly evolving industry.
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Infographic showing various Technical Support Specialist job openings at Relativity in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 38% Physical, 5% Hybrid, and 57% Remote job distribution.

Technical Support Specialist - Government

Relativity

Washington, DC • On-site

$54K - $80K/yr

Full-time

Posted yesterday

New

Job description

Posting Type

Hybrid/Remote

Job Overview

The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are Monday-Friday with a 9-hour shift ranging from 7am-7pm Central US (United States) Time.
Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated.

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

  • Use SQL applications and tools to run basic SQL queries

  • Respond to client questions, problems, and work requestson a daily basis

  • Develop anexpertisein company products and services and the initiative to take an active role in sharing this knowledge with customers

  • Partner with senior level team members as needed to troubleshoot and resolve customer incidents

  • Have or develop the experience to capably perform theTechnical Support Specialistposition responsibilities

Policy and Procedure Skills

  • Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data

  • Monitor assigned open tickets, contact customers, and update ticketsona timelybasis

  • Provideresponsive support to clients during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualifiedTechnical Support Specialiststaff

  • Complete all daily tasks and projects

  • Track time daily

Expectations of the Role

  • Is flexible to work a 9-hour Monday-Friday shift ranging from 7am-7pm CST with a 1-hour meal break, on-call schedule, or othertime framesspecified by management

  • Able to worka9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

  • Obtain Public Trustclearancewithin the defined timeline provided by management

  • Provide excellent customer service using the communication methodsdesignatedby Relativity

  • Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

  • Meet identified goalsregardingcustomer service tech support metrics

  • Commitment to and consistent demonstration of core company values

Your Skills/Qualifications

  • Customer support experience

  • Client-focused and ability to understand expectations

  • Direct experience supporting clients as a primary contact or lead using phone and email

  • Experience troubleshooting complex issues

  • SQL and Windows platform experience

  • Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

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