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Technical Support Specialist Jobs (NOW HIRING)

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin and metabolic intelligence SaaS platform that hospitals and health plans rely on to help prevent ...

CAI

Technical Support Specialist

Coopersburg, PA · On-site

$40K/yr

Technical Support Specialist Req number: R8105 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical Support Specialist to help researchers gather insights into human behavior, cognition and emotions ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps ...

iMotions

Technical Support Specialist

Boston, MA

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical Support Specialist to help researchers gather insights into human behavior, cognition and emotions ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

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Technical Support Specialist information

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How much do technical support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are some common challenges technical support specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What are the key skills and qualifications needed to thrive as a technical support specialist?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

What is the job of a technical support specialist?

A technical support specialist assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance through phone, email, or remote access, often using troubleshooting tools and knowledge bases to ensure systems function properly.

How much does a technical support specialist make in the US?

A technical support specialist in the US typically earns an average salary of around $50,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced specialists with certifications can earn higher wages, especially in tech hubs or specialized fields.
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Technical Support Specialist jobs near you
Infographic showing various Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Glytec

Atlanta, GA • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist

Full-Time On-Call Rotation

For 20 years, Glytec has built an insulin and metabolic intelligence SaaS platform that hospitals and health plans rely on to help prevent patient harm and standardize workflows across the continuum of care. Join our mission as a Technical Support Specialist and help our partners deliver meaningful outcomes.If you thrive where innovation drives constant change and want to be part of a team that's saving lives, this role is for you!

Location requirement:This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic travel to the office and company events.

What You'll Do
  • Provide technical support for customers across software customizations, reports, data migrations, patches, and change requests
  • Triage incoming support requests, independently resolve moderate to complex issues, and escalate high-priority cases appropriately
  • Monitor support queues and ensure timely customer communication and follow-up
  • Prepare and maintain technical documentation including user guides, knowledge base articles, installation instructions, and functional specifications
  • Collaborate with cross-functional teams on issue resolution and customer communications
  • Identify process improvement opportunities and contribute to workflow enhancements and operational initiatives
  • Serve as a backup to the IT Help Desk, providing on-site support as needed
  • Participate in a 24/7 on-call support rotation
What We're Looking For
  • Must be located in the Metro Atlanta, Georgia area
  • 2-4 years of experience in technical support, software support, or IT support
  • Demonstrated ability to troubleshoot and resolve issues across software, integrations, and data systems
  • Solid critical thinking, problem-solving, time management, and organizational skills with close attention to detail
  • Excellent communication and customer service skills
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred
Nice to Have
  • Experience with EMR/EHR systems or healthcare technology
  • SQL, data analysis, or database experience
  • Familiarity with HL7 interface engines or healthcare integrations
  • Experience with ticketing systems and support environments

Why Glytec?

Join a purpose-driven company, work with a talented team, and enjoy competitive pay, benefits, and opportunities for growth.

Apply