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Technical Support Specialist Jobs (NOW HIRING)

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Nextech

Technical Support Specialist

Memphis, TN

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday) Overview We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within ...

New

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

State of Montana

Technical Support Specialist

Helena, MT · On-site

Knowledge, Skills, and Abilities The Technical Support Specialist must possess: Substantial knowledge of use of AV technologies including those used for Internet delivery. Substantial knowledge of AV ...

State of Montana

Technical Support Specialist

Helena, MT · On-site

Knowledge, Skills, and Abilities The Technical Support Specialist must possess: Substantial knowledge of use of AV technologies including those used for Internet delivery. Substantial knowledge of AV ...

Montana

Technical Support Specialist

Helena, MT

Knowledge, Skills, and Abilities The Technical Support Specialist must possess: Substantial knowledge of use of AV technologies including those used for Internet delivery. Substantial knowledge of AV ...

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do ...

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do ...

Vecna

Technical Support Specialist

Burlington, MA · On-site

Technical Support Specialist Description: Vecna seeks passionate, service and solution-oriented people to help build out our technical support team. You will work with technology and products that ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Overview Role Description The Technical Support Specialist plays a key role in delivering high-quality technical assistance to both customers and internal teams across Graitec, Autodesk, and third ...

Pavago

Technical Support Specialist

S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware ...

State of Montana

Technical Support Specialist

Helena, MT · On-site

Knowledge, Skills, and Abilities The Technical Support Specialist must possess: Substantial knowledge of use of AV technologies including those used for Internet delivery. Substantial knowledge of AV ...

Canopy

Technical Support Specialist

South Jordan, UT

Technical Support Specialist Canopy, South Jordan, UT About Us Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to ...

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Technical Support Specialist information

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How much do technical support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What are some common challenges technical support specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What are the key skills and qualifications needed to thrive as a technical support specialist?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

What is the job of a technical support specialist?

A technical support specialist assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance through phone, email, or remote access, often using troubleshooting tools and knowledge bases to ensure systems function properly.

How much does a technical support specialist make in the US?

A technical support specialist in the US typically earns an average salary of around $50,000 to $60,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced specialists with certifications can earn higher wages, especially in tech hubs or specialized fields.
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Technical Support Specialist jobs near you
Infographic showing various Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Saalex

On-site

$45K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1–3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements.

Essential Functions:

  • Provide Tier 1–3 technical support for hardware, software, and network-related issues.
  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.
  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications.
  • Support user account management including provisioning, access control, and password management.
  • Document incidents, resolutions, and system changes using ticketing systems.
  • Assist with system updates, patching, and routine maintenance activities.
  • Support deployment of new systems, applications, and technology refresh initiatives.
  • Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations.
  • Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues.
  • Other duties as assigned or required.

Requirements

Required:

  • 3–5 years of experience in technical support, help desk, or IT support roles.
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Experience supporting Windows and/or Linux operating systems and standard office applications.
  • Familiarity with ticketing systems and IT service management processes.
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+).

Desired:

  • Experience supporting DoD or Navy IT environments.
  • Familiarity with ITIL-based service management practices.
  • Experience with endpoint management tools and remote support tools.

Additional Qualifications:

  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple tickets and priorities in a fast-paced environment.
  • Effective communication skills with both technical and non-technical users.

Security Clearance:

  • Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

#CJ

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan