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Remote Technical Support Specialist Jobs (NOW HIRING)

Convergint

Technical Support Specialist 1

$20 - $28/hr

As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as ... If the position is posted in multiple locations or is a remote position, the salary range may vary.

Convergint

Technical Support Specialist 1

$20 - $28/hr

As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as ... If the position is posted in multiple locations or is a remote position, the salary range may vary.

Patientco

Technical Support Specialist

Louisville, KY · On-site +1

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

FusionTek

Remote Technical Support Engineer II

$30 - $35/hr

As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Provide remote and onsite support for client environments. Infrastructure & Systems Administration

Techcyte, Inc.

Technical Support Specialist

Salisbury, NC · On-site +1

$52K - $58K/yr

About the Role This role is a critical one on our expanding Technical Support team. We want our ... We are a remote-first company that enables our team members to positively impact their life, family ...

Skydio, Inc

Technical Support Specialist

$59K - $100K/yr

About the role : We're looking for a technical product support professional who is passionate about helping commercial customers get the most out of industry-leading autonomous UAS drone investments.

Qventus

HITL Technical Support Specialist

About the Role We are looking for a HITL Technical Support Specialist to join our Technical Support team. In this hybrid role, you will own the day-to-day monitoring, quality assurance, and ...

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How much do remote technical support specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

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Remote Technical Support Specialist jobs near you
Infographic showing various Remote Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist 1

Convergint

Remote

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Convergint rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

189th of 492 rated business services

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Specialist to join our amazing culture. In this role, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned. You will deliver projects effectively and within budgeted cost and time schedules. This role acts as a key interface for technical support with the customer and maximizes customer satisfaction. As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Technical Support Specialist.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
  • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Installs, programs, test, repairs, and services a variety of non-routine security systems and equipment. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
  • Reads blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
  • Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
  • Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
  • Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work.
  • Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
  • Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
  • Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
  • Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
  • Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
  • Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for service.
  • Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
  • Keeps up to date and informed on all company policies.
  • Performs other duties and responsibilities as requested or required.

What You'll Need
  • Strong customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
  • Solid technical skills and experience related to electronic security systems
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions
  • Must be a self-starter and work well without direct supervision
  • Strong verbal, written and interpersonal communication skills
  • Solid organizational skills and the ability to handle multiple projects simultaneously
  • Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications
  • Good skills with Spreadsheets and Data management
  • Good networking skills
  • Working knowledge of physical security and door Hardware
  • Understanding of relay and relay logic

Company Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave

Requirements:
Education: High School/GED or equivalent experience
Minimum Experience: 2+ years of previous, related field experience.
Preferred Experience: (but not required):
  • Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation

Convergint is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Compensation Range: $20 - $28 per hour.
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.
This posting is expected to remain open until 8/21/2026
#LI-Remote
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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