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Manager Technical Support Specialist Jobs (NOW HIRING)

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

... focused Technical Support Specialist to support the day-to-day IT operations of a growing ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

tastytrade

Technical Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Trade Desk Team Lead/Manager Licensure Required: None As a Technical Support Specialist with tastytrade, you will be the frontline expert for resolving technical and platform-related issues for our ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily ...

Hayward

Technical Support Specialist

Atlanta, GA

... Technical Support Specialist to join our Commercial Aquatics team. In this role, you will provide ... Organized and detail-oriented with the ability to manage multiple priorities effectively.

Canopy

Technical Support Specialist

Draper, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite.

Canopy

Technical Support Specialist

Draper, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... We aim to help our clients unlock the firm they've always wanted with our Practice Management Suite.

Ingram Content Group

Technical Support Specialist

La Vergne, TN · On-site

$24.87 - $30.91/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Specialist communicates with customers regarding problem determination and ... level management. In this role, you are expected to continually improve the quality of support ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily ...

Kent School

Technical Support Specialist

Kent, CT · On-site

Title: Technical Support Specialist Reports to: IT Manager Schedule/Travel: Full-time, calendar year position. Typical schedule is Monday through Friday, 8 a.m. to 4:30 p.m. (includes a ½-hour ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Technical Support Specialist is responsible for providing Tier 1 support to our internal and ... Reports to the Manager - IT Support Services SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: 1. ...

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Manager Technical Support Specialist information

See salary details

$13

$26

$43

How much do manager technical support specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for manager technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a manager technical support specialist?

Manager Technical Support Specialists are professionals who oversee teams that provide technical support for products or services. They are responsible for ensuring that customer issues are resolved efficiently, developing support procedures, and training team members. These managers also serve as a bridge between technical support staff and upper management, ensuring smooth communication and continuous service improvement. Their role often involves analyzing support metrics, implementing new technologies, and maintaining high customer satisfaction.

How does a manager technical support specialist typically collaborate with cross-functional teams to resolve complex technical issues?

A Manager Technical Support Specialist often works closely with engineering, product development, and customer success teams to address and resolve complex technical problems. This involves coordinating case escalations, providing detailed feedback from customer interactions, and facilitating knowledge-sharing sessions to ensure swift and effective solutions. Strong communication skills are essential, as the manager acts as a bridge between technical teams and non-technical stakeholders. Regular meetings and status updates are common to keep everyone aligned and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a manager technical support specialist, and why are they important?

To thrive as a Manager Technical Support Specialist, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree in IT or computer science. Familiarity with help desk software, ticketing systems, CRM platforms, and IT certifications like CompTIA or ITIL are typically required. Exceptional communication, problem-solving, and team-building skills help you effectively guide support teams and ensure customer satisfaction. These skills are crucial for maintaining high service standards, resolving complex issues efficiently, and leading teams in dynamic technical environments.

What is the difference between Manager Technical Support Specialist vs Technical Support Specialist?

AspectManager Technical Support SpecialistTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA, HDI, or Microsoft are commonSimilar certifications and educational background as managers, but often less experience required
Work EnvironmentLeads support teams, manages escalations, and oversees support operationsProvides technical assistance directly to customers or end-users
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in customer service and technical support roles in multiple sectors

The main difference is that the Manager Technical Support Specialist oversees support teams and manages operations, while the Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require similar technical skills and certifications, but the manager role involves leadership and coordination responsibilities.

What cities are hiring for Manager Technical Support Specialist jobs?

Cities with the most Manager Technical Support Specialist job openings:

What are the most commonly searched types of Technical Support Specialist jobs?

The most popular types of Technical Support Specialist jobs are:

What states have the most Manager Technical Support Specialist jobs?

States with the most job openings for Manager Technical Support Specialist jobs include:

What job categories do people searching Manager Technical Support Specialist jobs look for?

The top searched job categories for Manager Technical Support Specialist jobs are:

Manager Technical Support Specialist jobs near you
Infographic showing various Manager Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

MetroSys

Irvine, CA • On-site

$20 - $30/hr

Other

Re-posted 21 days ago

Job description

Position Overview

MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in Irvine, CA. This hybrid role provides both onsite and remote support for end users, ensuring the stability, security, and performance of the company's IT environment.

The ideal candidate has strong troubleshooting skills, enjoys working directly with end users, and has experience supporting Microsoft 365, Windows workstations, and general office technology. This role is well suited for someone looking to broaden their infrastructure knowledge while supporting a modern business environment.

Key Responsibilities
  • Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing environments.
  • Troubleshoot and resolve issues involving:
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Windows 10/11 workstations
    • Desktop and laptop hardware
    • Printers, peripherals, and mobile devices
    • Basic network connectivity
  • Provision and deploy new user workstations and equipment.
  • Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management.
  • Install, configure, and maintain desktop software and business applications.
  • Assist with onboarding and offboarding activities, including equipment setup and user provisioning.
  • Maintain IT inventory and asset records.
  • Document support requests, resolutions, and technical procedures within the ticketing system.
  • Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.
  • Provide excellent customer service while supporting employees across multiple departments.
Required Qualifications
  • 2–5 years of experience in Help Desk, Desktop Support, or Technical Support roles.
  • Strong experience supporting:
    • Microsoft 365
    • Windows 10/11
    • Microsoft Office applications
    • Desktop and laptop hardware
  • Basic understanding of:
    • Microsoft Entra ID (Azure AD)
    • Active Directory
    • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience using ticketing systems to manage incidents and service requests.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
Preferred Qualifications
  • Experience supporting small to mid-sized manufacturing environments.
  • Familiarity with Microsoft Intune or endpoint management solutions.
  • Experience with Microsoft Teams administration.
  • CompTIA A+, Network+, or Microsoft certifications.
  • Exposure to VMware or virtualization technologies is a plus.

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