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Technical Support Engineer Manager Jobs in Minnesota

Konik

Software Support Engineer

Minneapolis, MN · On-site

This role combines technical troubleshooting, software debugging, system integration, and customer ... Ability to manage multiple priorities while working independently and collaboratively. Preferred ...

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Technical Support Engineer Manager information

What does a Technical Support Engineer Manager do?

A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.

How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?

A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?

To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.

What are the most commonly searched types of Technical Support Engineer jobs in Minnesota?

The most popular types of Technical Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Technical Support Engineer Manager jobs?

Cities in Minnesota with the most Technical Support Engineer Manager job openings:

Technical Support Engineer

Minneapolis, MN • On-site

ELECTRIC MACHINERY COMPANY, a division of WEG
See more jobs at ELECTRIC MACHINERY COMPANY, a division of WEGexternal

$80K - $90K/yr

Full-time

Re-posted 5 days ago

Job description

Description:

Electric Machinery Company. a division of WEG Electric Corp.

Minneapolis, Minnesota


Position: Technical Support Service Engineer 

Department: Service 


Primary Objective of Position:

Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.


Major Areas of Accountability:

  • Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
  • Resolve service requests effectively, and promote strong customer relationships. 
  • Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
  • Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
  • Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
  • Deliver Client training pertaining to EM products and services.
  • Other duties may be assigned by management to meet business needs.

Knowledge/Skills/Abilities:

  • B.S. degree in Electrical, Industrial, or Mechanical Engineering.
  • Demonstrated sense of urgency to affect timely response and resolution to customer requests.
  • Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
  • Demonstrated project management skills, including direction of technical and non-technical staff and customers.
  • Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
  • Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
  • Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project

Physical Requirements

  • Physical ability to travel freely within manufacturing and office facilities:
  • This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
  • Physical ability to climb a ladder, use scaffolding or catwalks to service machinery. 
  • Ability and willingness to wear fall protection equipment.
  • Physical ability to lift and carry 25 pounds.
  • Physical ability to travel via public, commercial or personal transportation. 
  • Must possess an insurable driver’s license. 
  • Must possess a valid Passport or be able to obtain a Passport.

Pay: $80,000 - $90,000

Requirements: