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Technical Support Engineer Manager Jobs in Minnesota

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

Diagnose and troubleshoot technical issues Maintain computer systems Provide remote and onsite support Maintain documentation of processes, issues, and solutions Our ideal Tier II Support Engineer ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · On-site

$70K - $75K/yr

Our companies are operated independently by exceptional management teams. Companies that join our ... technical issues, maintain computer systems, and provide remote and on-site support. They should be ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Create and manage cases and work orders with accuracy and efficiency in applicable software ... Capital equipment-engineering (preferred). Imaging/OCT (preferred). Mechanically inclined ...

Collabera

Technical Support Associate

Golden Valley, MN · On-site

... managed services and direct placement services to global 2000 corporations. For consultants and ... A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate ...

Abbott

Technical Support Specialist

New Brighton, MN · On-site

Technical Support Specialist: Istheprimaryaccountcontactcoveringcapitalservice andtechnicalsupport ... Capitalequipment-engineering(preferred). Imaging/OCT(preferred). Mechanicallyinclined(preferred)

SJE-Rhombus

VFD Design & Support Engineer

Detroit Lakes, MN · On-site

$80K - $95K/yr

We are looking for a VFD Design & Support Engineer to support our SJE Rhombus brand. This role will ... You will support the Technical Support team on field and technical troubleshooting as well as the ...

Caresoft Inc.

Technical Support / Technician

Eagan, MN · On-site

$30 - $35/hr

Technical Support / Technician Location: Eagan, Minnesota 55121 Duration: 3 months Duties: Assist ... cable management, hardware physical deployment and troubleshooting Triaging hardware issues ...

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Technical Support Engineer Manager information

What does a Technical Support Engineer Manager do?

A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.

How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?

A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?

To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.

What are the most commonly searched types of Technical Support Engineer jobs in Minnesota?

The most popular types of Technical Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Technical Support Engineer Manager jobs?

Cities in Minnesota with the most Technical Support Engineer Manager job openings:

Support Engineer- Tier II

Eagan, MN • Hybrid

Lyra Technology Group
See more jobs at Lyra Technology Groupexternal

$70K - $75K/yr

Full-time

Posted 12 days ago

Job description

Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies.  The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.


Your work as the Tier II Support Engineer includes several components:

   Diagnose and troubleshoot technical issues
   Maintain computer systems
   Provide remote and onsite support
   Maintain documentation of processes, issues, and solutions


Our ideal Tier II Support Engineer has the following qualifications:

   Proven experience working as a Tier 2 IT engineer for at least 3 years
   Excellent customer service and communication skills
   Excellent problem-solving and analytical skills
   Ability to explain technical solutions in a clear and understandable manner
   Experience in 365 administration
   Networking experience
   Experience trouble shooting printers
   Experience with Azure
   A degree in Information Technology is a plus
   MS - 102 certification is a plus
   MD - 102 certification is a plus

The targeted base compensation for this role is $70,000-$75,000 and will operate in Eagan, Minnesota. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

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