ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Minnesota

Konik

Stress Analysis Engineer (Remote)

Minneapolis, MN · Remote

The position blends technical analysis, coordination with multidisciplinary teams, and progressive ... Support development of standard piping support and restraint details to address thermal, seismic ...

UnitedHealth Group

Support Engineer

Eden Prairie, MN · Remote

$72K - $130K/yr

This is a support position with no software development responsibilities. Primary Responsibilities ... Excellent communication skills to collaborate with technical and business teams * Ability to work ...

KEYENCE

Field Application Engineer

Minnetonka, MN · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

ControlsJobs

BAS Controls Tech Support

Edina, MN · On-site +1

$70K - $90K/yr

BAS Technical Support Specialist * Location: Edina, MN (Hybrid: 3 onsite / 2 remote OR full in-office) * Status: Full-Time | Salaried | $70,000-$90,000 Base Key Responsibilities: * Act as primary ...

ZEISS

Applications Engineer II

Maple Grove, MN · On-site

Applications Engineers serve as a trusted technical advisor, helping customers understand and ... Technical Support * Provide remote and on-site technical support for ZEISS Industrial Metrology ...

next page

Showing results 1-20

All JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Minnesota

Technical Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Minnesota? The most popular types of Technical Support Engineer jobs in Minnesota are:
What are popular job titles related to Technical Support Engineer Remote jobs in Minnesota? For Technical Support Engineer Remote jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Minnesota look for? The top searched job categories for Technical Support Engineer Remote jobs in Minnesota are:
What cities in Minnesota are hiring for Technical Support Engineer Remote jobs? Cities in Minnesota with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Minnesota as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution.

Technical Support Agent

VOYAGER ACCESS INC

Minneapolis, MN • Remote

$26 - $33/hr

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Job description

Benefits:
  • Holiday Pay
  • Retirement
  • 401(k)
  • Health insurance
  • Paid time off

Access Control | Hospitality & Multifamily
Voyager Access, Inc.
Voyager Access is a growing access control and technology company serving hospitality and multifamily clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.
We are seeking a dependable, customer-focused Technical Support Agent to serve as a front-line resource for our clients. This role is the first point of contact for incoming technical questions, troubleshooting requests, and system support needs across our installed base. We are open to both full-time and part-time arrangements for the right candidate. The ideal candidate is a strong communicator who can diagnose issues effectively, resolve problems efficiently, and escalate with clarity when needed.
Responsibilities
Customer Support & Troubleshooting
  • Respond to inbound support requests via phone, email, and ticketing system
  • Diagnose and resolve technical issues with Salto locks, readers, encoders, and ProAccess SPACE software
  • Guide customers through step-by-step troubleshooting and system configuration
  • Document all support interactions clearly and completely in the ticketing system
  • Communicate resolution timelines and status updates to customers in a professional, timely manner
Issue Management & Escalation
  • Triage incoming issues and assess priority level based on customer impact
  • Escalate complex or unresolved issues to the Technical Delivery Lead with complete documentation
  • Track open tickets through to resolution and follow up with customers to confirm satisfaction
  • Identify and flag recurring issues or patterns that may indicate broader system or process problems
Documentation & Knowledge Building
  • Maintain accurate and organized records of issues, resolutions, and customer interactions
  • Contribute to the development of internal troubleshooting guides and support resources
  • Use AI tools to build and improve internal knowledge bases, support documentation, and customer-facing self-help resources
  • Support onboarding of new customers by providing system orientation and basic training
  • Stay current on Salto product updates, software releases, and Voyager Access procedures
Qualifications

Experience
25 years in a technical support, help desk, or field service role, preferably in:
  • Access control or electronic security systems
  • Low-voltage technology or building automation
  • Hospitality or multifamily property technology
  • Or a related technical support environment
Technical Capabilities
Strong candidates will demonstrate:
  • Ability to troubleshoot hardware and software issues in a systematic, logical manner
  • Comfort working with network-connected devices, IP configuration, and software platforms
  • Experience with ticketing or CRM systems for issue tracking
  • Aptitude for learning new systems and proprietary software quickly
  • Comfort using AI tools to draft documentation, build support resources, and improve customer-facing content
Working Style
  • Customer-first mindset with a calm, professional demeanor under pressure
  • Strong written and verbal communication skills
  • Organized, detail-oriented, and dependable with follow-through
  • Self-directed and able to manage multiple open issues simultaneously
  • Team-oriented and willing to support escalation workflows collaboratively
Location & Compensation

Location:
  • Primarily remote
  • Occasional travel possible but not required
Hours:
  • Open to full-time and part-time arrangements
  • Minimum availability of 20 hours per week required
  • Occasional evening/weekend on call requirements for emergency support only
Compensation:
  • Competitive pay commensurate with experience and hours
  • Health insurance stipend
  • 401(k)/retirement plan
  • PTO and paid holidays

This is a remote position.