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Technical Support Engineer Remote Jobs in Minnesota

Remote option available) * Compensation: $80,000 - $120,000 (DOE; hiring junior through senior ... Troubleshoot hardware and software issues while providing advanced technical support. * Work ...

... technical support. Develops and performs capacity and resource planning to optimize and expand ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

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Technical Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What are the most commonly searched types of Technical Support Engineer jobs in Minnesota? The most popular types of Technical Support Engineer jobs in Minnesota are:
What are popular job titles related to Technical Support Engineer Remote jobs in Minnesota? For Technical Support Engineer Remote jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Minnesota look for? The top searched job categories for Technical Support Engineer Remote jobs in Minnesota are:
What cities in Minnesota are hiring for Technical Support Engineer Remote jobs? Cities in Minnesota with the most Technical Support Engineer Remote job openings:
Infographic showing various Technical Support Engineer Remote job openings in Minnesota as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution.

Protection and Controls - Substations - Electrical Engineer - Remote (U.S.)

AECOM

Minneapolis, MN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


AECOM rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

16th of 78 rated construction


Job description

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM has a position opening for a Protection and Controls Engineer to support our growing Energy Business Line’s Engineering Center of Excellence in our Grid Modernization programs, projects and pursuits.

This role can be remote located in the U.S. or hybrid out of any of our AECOM U.S. offices.

Our team provides a wide range of electrical engineering services across markets sectors including transmission (substations, OH/UG transmission systems, generator interconnections, interconnection strategy), power distribution (OH/UG power systems, substations, EV charging networks, microgrid design, etc.), renewables (Solar PV, Battery Energy Storage Systems, Wind), and next generation energy (hydrogen, fuel cells, electrolyzers, etc.).  We are looking for a talented engineer with a protection and controls background to promote our skills to new clients and maintain our existing client base.

The successful candidate will have an understanding and experience in electrical engineering design and technology principles. She/he will be expected to work successfully within a team environment and be able to communicate effectively with other project team members and customers. He/she will have a high level of initiative, motivation, and displays drive, energy and enthusiasm for getting things done with an excellent attention to detail.

The responsibilities of this role also include, but may not be limited to, the following:

  • Responsible for the electrical engineering design work on assigned projects
  • Provide mentorship for the other electrical engineers in our High Voltage/Power team
  • Working with Project Engineer and Project Manager on developing design schedules and budgets for electrical engineering work activities
  • Performing Power system studies and system protection settings coordination on various project
  • Generate basis of design documentation for protection settings and relay configurations
  • Supporting projects during construction, start-up, and commissioning
  • Reviewing engineering work performed by peers
  • Attending client meetings
  • Occasional travel to client and/or project sites (including data gathering and field walks)
  • Mentor early career engineers and facilitate internal training sessions, if requested

Level specific responsibilities:

  • Serves as lead engineer on projects of all sizes
  • Senior technical resource may serve as technical advisor for team
  • Provides specialized technical input to studies and design for staff's specific area of expertise.
  • Develops study and design procedures to facilitate high quality cost effective work by others.
  • Participates in interdisciplinary review of project deliverables.
  • Develops construction cost estimates and estimates of technical efforts for projects.
  • Uses expertise in all steps of completing discipline component of PS&E package.
  • Performs quality control review of design calculations or drawings.
  • Prepares technical specification sections.
  • Provides input to the development of engineering budget and schedule to meet requirements.


DCS—Energy
AECOM’s Energy practice provides a wide range of services from consulting and engineering design to energy engineering, energy procurement and construction (EPC) for power, energy efficiency, and renewable energy clients. Our understanding of the big picture – and the interconnection between generation, distribution, storage, and the demand side of the meter – allows us to deliver holistic strategies that improve and modernize next generation energy infrastructure. We connect knowledge and experience across our global framework to bring together a unique combination of engineers, planners, scientists, and project managers who advance cleaner, secure, and more sustainable energy solutions. 

Qualifications

​​​​Minimum Requirements:

  • Bachelor’s degree in Electrical Engineering and 6 years of relevant experience or demonstrated equivalency of experience and/or education.
  • 6 years of relevant protection and controls experience in electrical engineering. 

Preferred Qualifications:

  • Professional Engineering licensure 
  • 8+ Years of experience with 2+ years as a project lead.
  • Knowledge of FERC and NERC requirements
  • Experience with IEC61850
  • Successful track record working with remote teams
  • Experience on full EPC, Design/Build projects from start to finish.
  • Plant Startup and Commissioning Field Experience
  • Power systems analysis software experience (SKM, EasyPower, Etap).
  • Relay coordination utilizing ASPEN OneLiner
  • Experience developing native relay setting files
  • Distribution automation experience
  • Experience working in collaborative 3D model environments (e.g. Navisworks)

Additional Information
  • Relocation assistance is not available for this role
  • Sponsorship for US Employment Authorization is not available for this position.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 


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