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Wordpress Support Engineer Remote Jobs in Minnesota

Konik

Process Controls Engineer

Saint Paul, MN · Remote

$84K - $109K/yr

Controls / Process Control Engineer Remote in Minnesota or Wisconsin | Occasional Office Visits ... field support. This is a remote position for candidates living in Minnesota or Wisconsin, with ...

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Wordpress Support Engineer Remote information

What does a WordPress Support Engineer do when working remotely?

A WordPress Support Engineer working remotely is responsible for assisting users with technical issues related to WordPress websites, including troubleshooting site errors, resolving plugin or theme conflicts, and providing guidance on best practices. They often communicate with clients via email, chat, or ticketing systems, and may also perform routine maintenance tasks such as updates and backups. Remote WordPress Support Engineers need strong problem-solving skills, excellent communication abilities, and a solid understanding of WordPress core, plugins, and hosting environments.

What are some common challenges faced by WordPress Support Engineers working remotely, and how can they be effectively managed?

One of the main challenges faced by remote WordPress Support Engineers is effective communication across different time zones and ensuring timely resolution of customer issues. Remote engineers often work independently, so it's important to stay organized, proactively document solutions, and manage time efficiently. Utilizing collaboration tools like Slack, project management platforms, and detailed ticketing systems can help maintain clear communication with both customers and internal teams. Regular check-ins and knowledge-sharing among team members also foster a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a WordPress Support Engineer remote, and why are they important?

To thrive as a Wordpress Support Engineer (Remote), you need strong knowledge of WordPress core, PHP, HTML/CSS, and troubleshooting skills, often backed by relevant experience or technical certifications. Familiarity with tools such as cPanel, MySQL, ticketing systems, and version control platforms like Git is typically required. Excellent communication, problem-solving abilities, and customer service orientation are key soft skills for supporting users and collaborating with remote teams. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient remote workflows.

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Wordpress Support Engineer Remote jobs near you

Technical Product Support Engineer- (Remote)

Trane Technologies plc

Saint Paul, MN • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Trane Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

137th of 544 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Job Summary:
In this position as a Technical Product Support Engineer, you will be providing technical support for the startup, operation, and service of Trane/American Standard Unitary equipment. Excellent customer service skills and documentation of work performed are required when communicating with our external and internal customers, technicians and administrators. As a Technical Product Support Engineer, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as: Packaged Rooftop AC units, Unitary Split Systems. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.
Preferred candidate should demonstrate strong proficiency with Symbio and ReliaTel control platforms, with particular expertise in BACnet controls, system integration, startup, and troubleshooting.
What you will do:
  • Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
  • Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
  • On a daily basis, is required to make pivotal decisions regarding the dispensation of company resources in order to resolve a customer issue
  • Manages and leverages relationships with manufacturing site teams as well as field offices
  • During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
  • Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
  • Documents work by following pre-defined procedures and completing documentation of support given
  • As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company
  • Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins
  • Participates in New Product Introduction projects as required, specifically focusing on unit serviceability
  • Reviews warranty claims against history of technical support provided and makes recommendations as to warranty coverage
  • Uses technical support and warranty data to drive 9-step problem solving to reduce common failures
  • Applies their expertise with equipment to create content for technical literature and end-user equipment startup guides

What you will bring:
  • 12+ years of experience preferred but not required in servicing HVAC equipment and systems.
  • Associates or Bachelors in an Engineering discipline is preferred but not required.
  • Professionally trained on various Trane equipment
  • Ability to travel up to 10%
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
  • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
  • Ability to manage support cases within Zendesk software

Key Competencies:
  • Excellent written and verbal communication.
  • Ability to troubleshoot complex refrigeration and electrical systems
  • Keeps current on Trane Unitary Light Commercial products concerning installation, operation, maintenance, service, and repair
  • Additional knowledge of Large Unitary Products and BAS systems would be beneficial, but not required
  • Adaptable and possesses the ability to prioritize multiple high-priority customer cases
  • Flexibility to work extended hours on occasion
  • Ability to meet short- and long-term deadlines
  • Effectively meet the needs of internal and external customers
  • Ability to work regularly and dependably
  • Ability to function in a team environment
  • Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers
  • Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment

Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $146,720.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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