ZipRecruiter

Log In

1

Product Support Engineer Jobs in Minnesota (NOW HIRING)

Konik

Product Support Engineer

Saint Paul, MN

$30 - $55/hr

  • Medical

  • Dental

Product Support Engineer Eagan, MN | $30 - 55/hr | Contract to Hire Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior ...

Applied Engineering

Product Support Engineer

Wyoming, MN · On-site

$46.63 - $53.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

COMPANY OVERVIEW Product Support Engineer | Wyoming, MN Applied Engineering, Inc. is seeking a motivated and hardworking individual to join our team in Wyoming, MN as a Product Support Engineer. You ...

Applied Engineering

Product Support Engineer

Wyoming, MN

$46.63 - $53.85/hr

COMPANY OVERVIEW Product Support Engineer | Wyoming, MN Applied Engineering, Inc. is seeking a motivated and hardworking individual to join our team in Wyoming, MN as a Product Support Engineer. You ...

New

Apex Informatics

Production Support Engineer

Minneapolis, MN · On-site

$43.75 - $57.25/hr

Job Title- Production Support Engineer Location- Minneapolis Minnesota 55415 (Hybrid) Duration- 24 Months (Contract Position) Skills: Required Qualifications: 4+ years of Systems Engineering ...

next page

Showing results 1-20

All JobsProduct Support Engineer JobsProduct Support Engineer Jobs in Minnesota

Product Support Engineer information

See Minnesota salary details

$16

$39

$66

How much do product support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for product support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in Minnesota?

For Product Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Minnesota look for?

The top searched job categories for Product Support Engineer jobs in Minnesota are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.

Product Support Engineer

Konik

Saint Paul, MN

$30 - $55/hr

Contractor

Medical, Dental

Posted 12 days ago

Job description

Product Support Engineer
Eagan, MN | $30 - 55/hr | Contract to Hire
Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior or principal level. As a Product Support Engineer, you'll play a key role in making sure complex products and systems for the defense industry remain safe, reliable, maintainable, and cost-effective throughout their entire lifecycle. You'll influence design decisions, define maintenance strategies, and manage long-term risks like obsolescence—all while ensuring technical data and documentation are accurate, clear, and user-friendly.
This is a collaborative role where you'll work closely with engineers, technical writers, and program stakeholders to bridge the gap between design, sustainment, and the end user. If you are a mechanically inclined individual who enjoys working in an analytical, cross-functional setting supporting complex electromechanical products, you are encouraged to apply!
Product Support Engineer Responsibilities:

  • Perform logistics analyses to define spares, provisioning, and maintenance strategies.
  • Influence system and component design for maintainability, reliability, and lifecycle cost efficiency.
  • Develop, review, and maintain CDRLs, provisioning files, and logistics support documentation.
  • Collaborate with engineering, publications, and cross-functional teams to ensure data integrity.
  • Monitor and address obsolescence risks (DMSMS) throughout program lifecycles.
  • Validate technical publications and Interactive Electronic Technical Manuals (IETM) for accuracy and usability.
  • Provide input for supportability, reliability, and safety analyses (LORA, FMECA, MTBF, MTTR, RAM).
  • Prepare and deliver sustainment metrics, dashboards, and lifecycle sustainment plans.
  • Support technical writers and artists in creating accurate maintenance manuals.
  • Participate in provisioning conferences, RCM reviews, and customer sustainment discussions.


Product Support Engineer Qualifications:

  • Bachelor's in Engineering, Physics, or related technical field.
  • Entry-level candidates with an engineering background will be considered; 3-7 years of experience for senior level; 8-12+ years of experience for principal level.
  • Strong analytical, problem-solving, and data analysis skills; ideal prospects will have a strong mechanical inclination.
  • Experience with technical documentation review, provisioning data, sustainment planning, and developing procedures in secure settings.
  • Proficiency with Microsoft Office and collaboration platforms (SharePoint, Teams).
  • Ideal candidate will have prior experience in a technical customer-facing role.
  • U.S. Person status required (ITAR compliance required).
  • Defense, aerospace, or related industry experience is a plus.


Benefits:

  • Health & Dental Insurance
  • Minnesota Earned Sick & Safe Time
  • Overtime Eligibility
  • Weekly paychecks


Be the first to learn about future positions by joining our Newsletter and following us on LinkedIn!


Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.


Konik has been creating impactful relationships between technical talent and employers for more than 50 years. Konik has specialized in placing professional, qualified personnel in Minnesota and western Wisconsin businesses since its inception, and maintains a strong commitment to customer service.

#LI-SR1

Apply