ZipRecruiter

Log In

1

Product Support Engineer Jobs in Minnesota (NOW HIRING)

Apex Informatics

Production Support Engineer

Minneapolis, MN · On-site

$43.75 - $57.25/hr

Job Title- Production Support Engineer Location- Minneapolis Minnesota 55415 (Hybrid) Duration- 24 Months (Contract Position) Skills: Required Qualifications: 4+ years of Systems Engineering ...

SJE

VFD Design & Support Engineer

Detroit Lakes, MN · On-site

$80K - $95K/yr

Our SJE Rhombus brand is a leading provider of liquid level control products and pump control ... As our VFD Design & Support Engineer , you will design specialized Variable Frequency Drive (VFD ...

3M

Sr. Product Engineer

Maplewood, MN

$124K - $151K/yr

Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...

3M

Sr. Product Engineer

Maplewood, MN · On-site

$124K - $151K/yr

Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...

next page

Showing results 1-20

All JobsProduct Support Engineer JobsProduct Support Engineer Jobs in Minnesota

Product Support Engineer information

See Minnesota salary details

$16

$39

$66

How much do product support engineer jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for product support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What does a product support engineer do?

A product support engineer provides technical assistance and troubleshooting for a company's products or services. They analyze customer issues, collaborate with development teams to resolve problems, and often use tools like ticketing systems and diagnostic software to ensure product functionality and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Product Support Engineer, and why are they important?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What engineers make $300,000 a year?

Senior engineers in fields such as software, data, or systems engineering can earn $300,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High-paying engineering roles often require advanced certifications, expertise in high-demand technologies, and work in competitive industries like tech, finance, or aerospace.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product support engineers in the US typically earn a median annual salary of around $70,000 to $90,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn over $100,000 annually.

What is a Product Support Engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are some common challenges Product Support Engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What engineer makes $500,000 a year?

Highly experienced software engineers, especially those in senior or specialized roles such as machine learning engineers or software architects, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and compensation may include base salary, bonuses, and stock options in large tech companies.
What are popular job titles related to Product Support Engineer jobs in Minnesota? For Product Support Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Product Support Engineer jobs in Minnesota look for? The top searched job categories for Product Support Engineer jobs in Minnesota are:
Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Minnesota as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.
Production Support Engineer

Production Support Engineer

Apex Informatics

Minneapolis, MN • On-site

$43.75 - $57.25/hr

Full-time

Posted 24 days ago

Job description

Job Title- Production Support Engineer
Location- Minneapolis Minnesota 55415 (Hybrid)
Duration- 24 Months (Contract Position)
Skills:
Required Qualifications:
4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
4+ years of application production support experience
3+ years of SQL experience
1+ years of scripting experience with tools such as Unix Shell, Python, ansible, etc.
Desired Qualifications:
Experience supporting an enterprise-level environment including Windows and Linux
Strong verbal, written, and interpersonal communication skills
Outstanding problem solving and decision making skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Observability experience with tools such as SPLUNK, AppDynamics, Grafana, Azure App Insights, ITRS
Ability to work effectively in a team environment
Ability to manage initiatives involving process improvements
Experience supporting cloud applications

Apply