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Product Support Engineer Jobs in Minnesota (NOW HIRING)

Konik

Software Support Engineer

Minneapolis, MN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ideal candidate will have experience supporting technical products, troubleshooting software and hardware issues, and working cross-functionally with engineering teams. This position offers the ...

3M

Senior Product Development and Support Engineer

Red Wing, MN · On-site

$124K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Product Development and Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal ...

SJE-Rhombus

VFD Design & Support Engineer

Detroit Lakes, MN

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Our SJE Rhombus brand is a leading provider of liquid level control products and pump control ... As our VFD Design & Support Engineer , you will design specialized Variable Frequency Drive (VFD ...

SJE

VFD Design & Support Engineer

Detroit Lakes, MN · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Our SJE Rhombus brand is a leading provider of liquid level control products and pump control ... As our VFD Design & Support Engineer , you will design specialized Variable Frequency Drive (VFD ...

3M

Sr. Product Engineer

Maplewood, MN · On-site

$124K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...

3M

Sr. Product Engineer

Maplewood, MN

$124K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...

3M Company

Sr. Product Engineer

Maplewood, MN · On-site

$124K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...

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All JobsProduct Support Engineer JobsProduct Support Engineer Jobs in Minnesota

Product Support Engineer information

See Minnesota salary details

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$39

$66

How much do product support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for product support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in Minnesota?

For Product Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Minnesota look for?

The top searched job categories for Product Support Engineer jobs in Minnesota are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.

Data & Product Support Manager

Wipaire Inc

South Saint Paul, MN

Full-time

Posted 19 days ago

Wipaire rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 72 rated aerospace companies

Job description

Position Summary
The Data and Product Support Manager is responsible for a broad range of duties over the life of products developed and certified under R&D Engineering.


Primary Responsibilities

  1. Manages all product support activities.
  2. Prioritizes monitors & QC's ECR/ECO Process, while ensuring ECO's are processed and completed in a timely manner.
  3. Responsible for product engineering data quality control/changes, including: service letter generation, parts, Bill of Material (BOM) & service manual updates, master drawing list updates, and FAA routing for major/minor document changes.
  4. Coordinates with FAA on product STCs/validations, while maintaining up-to-date STC database for sales team.
  5. Converts completed projects from R&D group into Manufacturing in a smooth, organized manner.
  6. Assists NTSB and Foreign equivalents with accident investigations including research and systems reports of affected systems.
  7. Foreign Certifications lead.
  8. Fosters and maintains positive, collaborative relationships between the Engineering Department, leadership, peers, employees, and the broader organization.

Primary Duties

  1. Supervises Data & Product Support Engineers and Support Staff.
  1. Sets all priorities on ECR's/ECO's consistent with safety and applicable strategic initiatives.
  2. Manages and executes major engineering projects within the department.
  3. Complies with department process and procedures to ensure product data and configuration changes are effectively communicated to the rest of the company.


Education, Experience and Credentials

4-year degree in Mechanical, Aerospace or similar engineering preferred. Prior aerospace experience in maintenance, project management, or support may be substituted for degree preference.
6 years' practical aerospace or engineering experience preferred.
Prior supervisory experience preferred.

Knowledge, Skills and Abilities

Knowledge of FAA certification processes, including new products, parts, manufacturing processes, aerospace drawings, and managerial/documentation control requirements.
Able to make proactive design decisions and move forward with projects based on available information; able to think analytically and select a design method from many alternatives.
Able to obtain senior leadership input, understand all requirements from executive management, and translate that information into work direction for each team member to move projects forward.
Strong leadership and management skills; able to function well as part of the organization's leadership team, communicating and interacting proactively and professionally to ensure the organization's operational and strategic needs are being met.
Able to supervise employees, set objectives, work goals, and standards, give direction and/or delegate while motivating assigned employees.
Able to plan, prioritize, coordinate, and manage own work in a fast-paced environment. Able to work unsupervised, make high level decisions independently, and solve problems effectively and creatively.
Perform occasional lifting of supplies and equipment weighing up to 50+ pounds.
Hear, comprehend, speak and effectively verbally communicate in the English language, including following verbal and written instructions, in order to communicate with people inside and outside the organization.
Sit at a desk for extended periods of time and perform long hours of work sitting at a computer.

Please visit our careers page at www.wipaire.com/careers to apply. Wipaire is an Equal Employment Opportunity Employer and does not discriminate against any employee or applicant based on any other applicable legally protected status. All qualified individuals are encouraged to apply.

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