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Product Support Engineer Jobs in Minnesota (NOW HIRING)

Konik

Software Support Engineer

Minneapolis, MN

The ideal candidate will have experience supporting technical products, troubleshooting software and hardware issues, and working cross-functionally with engineering teams. This position offers the ...

TEKsystems

Technical Product Support

Eagan, MN · On-site

$17 - $22/hr

TEKsystems currently has a large client in Eagan, MN looking for a about 12x Product Support ... Performs basic programming and chemical calibrations on automated controllers. Develops basic ...

TEKsystems

Technical Product Support

Eagan, MN

$17 - $22/hr

TEKsystems currently has a large client in Eagan, MN looking for a about 12x Product Support ... Performs basic programming and chemical calibrations on automated controllers. Develops basic ...

Purple Drive

Amazon Connect Production Engineer

Minneota, MN · On-site

$44 - $57.50/hr

The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of Amazon Connect-based enterprise contact center environments and ...

TEKsystems

Technical Product Support

Eagan, MN

$17 - $22/hr

Performs basic programming and chemical calibrations on automated controllers. Develops basic ... Customer & Call Environment • Supports Institutional Division customers. • Customers are ...

TEKsystems

Technical Product Support

Eagan, MN

$17 - $22/hr

Performs basic programming and chemical calibrations on automated controllers. Develops basic ... Customer & Call Environment • Supports Institutional Division customers. • Customers are ...

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All JobsProduct Support Engineer JobsProduct Support Engineer Jobs in Minnesota

Product Support Engineer information

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$16

$39

$66

How much do product support engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for product support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in Minnesota?

For Product Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Minnesota look for?

The top searched job categories for Product Support Engineer jobs in Minnesota are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Minnesota as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.

CCaaS Production Support Engineer

Eden Prairie, MN • On-site

Northern Base
See more jobs at Northern Baseexternal

$110K - $120K/yr

Full-time

Re-posted 14 days ago

Job description

Job Description
The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of enterprise Contact Center platforms, including Genesys Cloud, Amazon Connect, NICE CXOne, and integrated solutions such as Pindrop. This role serves as a critical escalation point for production incidents, troubleshooting, vendor engagement, and operational support activities, helping to maintain reliable customer and agent experiences across the contact center ecosystem.
________________________________________
Primary Responsibilities
Production Support & Incident Management
• Provide advanced production support for CCaaS platforms, associated integrations, and customer contact center services.
• Investigate, troubleshoot, and resolve complex production incidents, service disruptions, and customer-reported issues.
• Lead incident response activities, facilitate bridge calls, coordinate recovery efforts, and provide timely stakeholder communications during major outages.
• Perform detailed root cause analysis and drive corrective actions to prevent recurring issues.
• Manage incidents through their full lifecycle, ensuring accurate documentation, escalation, resolution, and post-incident review activities.
• Participate in on-call support rotations and provide after-hours support for critical business-impacting incidents.
Platform Operations
• Monitor platform health, service performance, and operational alerts across contact center technologies.
• Analyze call flows, routing behavior, agent experiences, and customer interaction paths to identify service-impacting issues.
• Support configuration validation, production deployments, and operational readiness activities.
• Review planned changes for operational risk and assist in implementation and post-deployment validation.
Vendor & Integration Support
• Serve as the primary operational liaison for CCaaS vendors including Genesys, Amazon Connect, NICE, Pindrop, and other third-party providers.
• Coordinate vendor escalations and drive timely resolution of platform-related issues.
• Troubleshoot integrations involving authentication, routing, APIs, voice services, and external contact center technologies.
• Ensure vendor issues are properly tracked, documented, and resolved within agreed service levels.
Operational Excellence
• Develop and maintain support runbooks, troubleshooting guides, knowledge articles, and operational documentation.
• Identify recurring issues and recommend process, configuration, or system improvements to enhance platform stability.
• Support problem management efforts by identifying trends, recurring defects, and opportunities for service improvement.
• Collaborate with engineering, infrastructure, network, security, and application te ams to resolve cross-functional production issues.
 
Required Qualifications
• Bachelor's degree or equivalent practical experience.
• 4+ years of experience supporting enterprise contact center technologies, including Amazon Connect, Genesys Cloud, NICE CXOne, or similar CCaaS platforms.
• 4+ years of experience in production support, incident management, and troubleshooting within large-scale enterprise environments.
• Experience supporting and troubleshooting CCaaS integrations, including voice authentication and fraud prevention solutions such as Pindrop.
• Experience with monitoring tools such as Splunk, CloudWatch, Dynatrace, Datadog, Grafana, Zabbix, or equivalent platforms.
• Experience analyzing application, system, and telephony logs to diagnose production issues.
• Knowledge of contact center technologies, telephony concepts, IVR/IVA platforms, APIs, and system integrations.
• Experience working in a 24x7 operational support environment with on-call responsibilities.
• Strong problem-solving, communication, and stakeholder management skills.