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Product Support Engineer Jobs in Minnesota (NOW HIRING)

3M

Senior Product Development and Support Engineer

Red Wing, MN · On-site +1

$124K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Product Development and Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal ...

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$16

$39

$66

How much do product support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for product support engineer in Minnesota is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.94 and $45.67 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in Minnesota?

For Product Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Minnesota look for?

The top searched job categories for Product Support Engineer jobs in Minnesota are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $81,223 per year, or $39 per hour.

Technical Support Engineer

Electric Machinery Company LLC

Minneapolis, MN • On-site

$80K - $90K/yr

Full-time

Re-posted 14 days ago

Job description

Electric Machinery Company. a division of WEG Electric Corp.
Minneapolis, Minnesota
Position: Technical Support Service Engineer
Department: Service
Primary Objective of Position :
Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.
Major Areas of Accountability:
  • Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
  • Resolve service requests effectively, and promote strong customer relationships.
  • Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
  • Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
  • Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
  • Deliver Client training pertaining to EM products and services.
  • Other duties may be assigned by management to meet business needs.

Knowledge/Skills/Abilities:
  • B.S. degree in Electrical, Industrial, or Mechanical Engineering.
  • Demonstrated sense of urgency to affect timely response and resolution to customer requests.
  • Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
  • Demonstrated project management skills, including direction of technical and non-technical staff and customers.
  • Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
  • Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
  • Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project

Physical Requirements
  • Physical ability to travel freely within manufacturing and office facilities:
  • This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
  • Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
  • Ability and willingness to wear fall protection equipment.
  • Physical ability to lift and carry 25 pounds.
  • Physical ability to travel via public, commercial or personal transportation.
  • Must possess an insurable driver's license.
  • Must possess a valid Passport or be able to obtain a Passport.

Pay: $80,000 - $90,000
Salary Description
$80,000 - $90,000

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