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Customer Support Engineer Jobs in Minnesota (NOW HIRING)

Konik

Software Support Engineer

Minneapolis, MN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position offers the opportunity to work directly with customers while contributing to software improvements, testing processes, and product development initiatives. Software Support Engineer ...

New

Konik

Product Support Engineer

Saint Paul, MN

$30 - $55/hr

  • Medical

  • Dental

Participate in provisioning conferences, RCM reviews, and customer sustainment discussions. Product Support Engineer Qualifications: * Bachelor's in Engineering, Physics, or related technical field ...

SJE-Rhombus

VFD Design & Support Engineer

Detroit Lakes, MN

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... customers. We are looking for a VFD Design & Support Engineer to support our SJE Rhombus brand ... This role will work out of our Detroit Lakes, MN location. Detroit Lakes is the home office for SJE ...

SJE

VFD Design & Support Engineer

Detroit Lakes, MN · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... customers. We are looking for a VFD Design & Support Engineer to support our SJE Rhombus brand ... This role will work out of our Detroit Lakes, MN location. Detroit Lakes is the home office for SJE ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

Fridley, MN Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer location. The engineer will ensure the ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Spend time with great customers helping them realize their goals utilizing our products and ... Jira or another software engineering workflow application * Digital Design Granicus is committed to ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Spend time with great customers helping them realize their goals utilizing our products and ... Jira or another software engineering workflow application * Digital Design Granicus is committed to ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Minnesota

Customer Support Engineer information

See Minnesota salary details

$38.2K

$77K

$106.3K

How much do customer support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer support engineer in Minnesota is $76,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $88,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are popular job titles related to Customer Support Engineer jobs in Minnesota?

For Customer Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Minnesota look for?

The top searched job categories for Customer Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Support Engineer jobs?

Cities in Minnesota with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,951 per year, or $37 per hour.

Customer Support Engineer

Whitefox Technologies

Minneapolis, MN • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Support Engineer
Do you want to join a purpose driven company who are making a global impact on society and creating a healthier environment both now and for future generations?
If working with an honest, fair, reputable, responsible and rapidly expanding global organisation is high on your agenda, joining our team could be for you.
The Customer Support Engineer, reporting to the Head of Customer Support Manager and working closely with the engineering teams, is a role vital to the successful delivery of Whitefox customer satisfaction. The position will require a pragmatic person with high performance orientation and experience analyzing process data. You will be able to demonstrate excellent problem-solving skills, ability to manage Customer Support enquiries and being able to work independently in a fast-pace environment.
Join Whitefox in shaping a more efficient industrial future. As part of our team, you'll turn insight into action, driving smarter processes, solving real-world challenges, and helping deliver advanced membrane solutions that enable industries to produce more with less.
Every improvement you make moves us closer to our 2030 goal of being globally trusted leaders in efficiency and innovation.
The main responsibilities of this role include but are not limited to:
  • Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities.
  • Promote safety in your work above all else.
  • Support existing industrial membrane installations, including process and procedure improvements
  • Communication and collaboration with the process design team, and detail engineering team
  • Ongoing operations procedure guidance and plant troubleshooting
  • Gather, analyse, and report membrane and process performance data.
  • Develop training material(s) and mentor/train operations personnel on-site
  • Provide onsite customer support presence at industrial plants, laboratories and supply chain partners as required.
  • Participate in onsite commissioning activities of new membrane installations.
  • Represent Whitefox at tradeshows and conferences.
  • Collaborate with sales teams for existing customer engagement & strategy alignment with new customers
  • Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services.
  • Other related duties as assigned

What you'll bring
Education:
  • Bachelor's degree in chemical engineering discipline from an accredited university.

Experience:
  • 1 - 3 years industry experience.
  • Understand the basic principles of heat and material balance.

Competencies
  • Innovation & experimentation - adventurousness
  • Communication & information sharing abilities
  • Collaboration & Teamwork
  • Strategic & pragmatic thinking
  • Resilience
  • Learning Agility
  • Strong MS Office familiarity, MS Excel in particular.
  • Basic understanding of industrial equipment, e.g. pumps, heat exchangers, distillation columns, etc.
  • Familiarity with ethanol production a plus.

We recognize that experience comes in many forms. If you don't meet every requirement but are excited about this role, we encourage you to apply.
At Whitefox we look for people who align with our core values:
Innovation & Strategic Thinking: Creative, curious, and structured problem-solver who thinks beyond conventional approaches, applying both strategic and pragmatic lenses to develop commercially and technically sound solutions.
Communication: Strong presentation and communication skills, with the ability to clearly convey complex technical concepts to both technical and non-technical audiences.
Collaboration: Builds strong cross-functional relationships and collaborates effectively across commercial and technical teams, contributing to a high-performing, team-oriented environment.
Learning Agility & Resilience: Demonstrates adaptability in a fast-paced environment, quickly learning new concepts, embracing challenges, and maintaining momentum through change and ambiguity.
Outcome-Driven Execution: Highly organized and results-oriented, with the ability to manage multiple opportunities simultaneously and deliver efficient, high-impact outcomes
Job Types:
  • Full-time

Schedule:
  • Remote + Onsite

Additional pay:
  • Bonus pay

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • HEKA Spending Account
  • Professional development assistance

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Find out more about being part of Whitefox Technologies, diverse, inclusive and innovative culture.
'Waste Less and Produce More'.
Voted as one of the 50 Hottest Companies in the Advanced Bioeconomy, The Digest.
Named as one of the Sunday Times Top 10 Green Tech companies to watch.
Winner, BusinessGreen, International Impact Award: Energy Efficient Ethanol Plants.
Winner, Clean Energy Awards: Most Efficient Biofuels Separation Technology Provider.

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