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Customer Support Engineer Jobs in Minnesota (NOW HIRING)

Konik

Software Support Engineer

Minneapolis, MN · On-site

This position offers the opportunity to work directly with customers while contributing to software improvements, testing processes, and product development initiatives. Software Support Engineer ...

SJE Inc.

VFD Design & Support Engineer

Detroit Lakes, MN · On-site

$80 - $95/hr

... customers. We are looking for a VFD Design & Support Engineer to support our SJE Rhombus brand ... This role will work out of our Detroit Lakes, MN location. Detroit Lakes is the home office for SJE ...

Konik

Product Support Engineer

Saint Paul, MN · On-site

$30 - $55/hr

Participate in provisioning conferences, RCM reviews, and customer sustainment discussions. Product Support Engineer Qualifications: * Bachelor's in Engineering, Physics, or related technical field ...

SJE-Rhombus

VFD Design & Support Engineer

Detroit Lakes, MN · On-site

$80K - $95K/yr

... customers. We are looking for a VFD Design & Support Engineer to support our SJE Rhombus brand ... This role will work out of our Detroit Lakes, MN location. Detroit Lakes is the home office for SJE ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT tea ... Proven experience working as a Tier 2 IT engineer for at least 3 years Excellent customer service ...

SJE

VFD Design & Support Engineer

Detroit Lakes, MN · On-site

$80K - $95K/yr

... customers. We are looking for a VFD Design & Support Engineer to support our SJE Rhombus brand ... This role will work out of our Detroit Lakes, MN location. Detroit Lakes is the home office for SJE ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · On-site

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT tea ... • Excellent customer service and communication skills • Excellent problem-solving and ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

Fridley, MN Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer location. The engineer will ensure the ...

US Bank

Software Support Engineer

Hopkins, MN · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions ... Collaborate with Engineering, Infrastructure, Product, and Support teams to resolve software ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Minnesota

Customer Support Engineer information

See Minnesota salary details

$38.2K

$77K

$106.3K

How much do customer support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer support engineer in Minnesota is $76,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $88,100.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Minnesota?

For Customer Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Minnesota look for?

The top searched job categories for Customer Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Support Engineer jobs?

Cities in Minnesota with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,951 per year, or $37 per hour.

Customer Support Engineer

Brightpath Associates LLC

Minneapolis, MN • On-site

Other

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Job Title: Customer Support Engineer

Location: Minneapolis, MN

Job Type: Full-Time | Permanent | Onsite

Position Overview

We are seeking a Customer Support Engineer with a Chemical Engineering background to provide technical support and process expertise for industrial processing systems. This role is ideal for an engineer who enjoys working directly with customers, solving process-related challenges, optimizing plant performance, and supporting equipment installations. The successful candidate will work closely with engineering and operations teams while traveling to customer facilities to ensure reliable system performance and exceptional customer satisfaction.

Key Responsibilities

  • Deliver technical support to industrial customers by diagnosing operational issues and implementing practical process improvements.
  • Assist customers with startup, commissioning, and ongoing operation of industrial process systems.
  • Analyze process performance data to identify trends, optimize system efficiency, and recommend corrective actions.
  • Work closely with engineering teams to resolve technical issues and improve system performance.
  • Develop operating procedures, technical documentation, and training materials for plant personnel.
  • Conduct on-site operator training and provide technical guidance during customer visits.
  • Support preventive maintenance initiatives and troubleshoot equipment including pumps, heat exchangers, filtration systems, and distillation equipment.
  • Coordinate replacement parts, inventory management, and service activities to minimize equipment downtime.
  • Build strong customer relationships by providing timely technical assistance and maintaining consistent communication.
  • Collaborate with sales teams to support existing customers and identify opportunities for additional solutions.
  • Represent the company at customer meetings, industry conferences, and trade shows.
  • Maintain a strong commitment to workplace safety and ensure compliance with company and customer safety standards.

Required Qualifications

  • Bachelor's degree in Chemical Engineering or a related engineering discipline.
  • 1–5 years of experience in process engineering within industrial manufacturing or processing environments.
  • Experience supporting industries such as ethanol production, chemical processing, distillation, biofuels, or similar process industries.
  • Knowledge of heat and material balance principles.
  • Familiarity with industrial equipment such as pumps, valves, heat exchangers, filtration systems, and distillation columns.
  • Strong troubleshooting, root cause analysis, and process optimization skills.
  • Customer-facing, field service, or technical support experience is highly preferred.
  • Excellent communication and presentation skills with the ability to explain technical concepts to plant personnel.
  • Proficiency with Microsoft Office, particularly Excel, for process analysis and reporting.
  • Willingness to travel to customer sites as required.

Preferred Qualifications

  • Experience with ethanol production or membrane-based process technologies.
  • Exposure to plant commissioning, startup, or field engineering activities.
  • Experience creating technical documentation and delivering operator training.
  • Familiarity with industrial process data analysis and continuous improvement initiatives.


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