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Customer Support Engineer Jobs in Minnesota (NOW HIRING)

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Spend time with great customers helping them realize their goals utilizing our products and ... Jira or another software engineering workflow application * Digital Design Granicus is committed to ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Spend time with great customers helping them realize their goals utilizing our products and ... Jira or another software engineering workflow application * Digital Design Granicus is committed to ...

3M

Specialist Product Support Engineer

Maplewood, MN · On-site

Spec Product Support Engineer - Industrial Adhesives & Tapes Division Collaborate with Innovative ... Demonstrated ability to analyze product performance, customer requirements, manufacturing data ...

3M

Specialist Product Support Engineer

Maplewood, MN · On-site

Spec Product Support Engineer - Industrial Adhesives & Tapes Division Collaborate with Innovative ... Demonstrated ability to analyze product performance, customer requirements, manufacturing data ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Experience with Python and other programming languages * Experience with AWS or Azure cloud-hosted ...

Neurealm, Inc.

Desktop Support

Fridley, MN · On-site

Fridley, MN 55421 Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer location. The engineer will ensure the ...

Best Buy

Executive Support Engineer

Richfield, MN · On-site

As an Executive Support Engineer, you will provide white-glove technical support to Best Buy senior ... and in customers' homes. Our culture is built on deeply supporting and valuing our amazing ...

Marvin

Customer Experience Support Analyst

Eagan, MN · On-site

... support for customers and employees with all CX Systems. These include our Quote and Order ... For more than a century, we've been at the forefront of designing, building, and engineering ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Minnesota

Customer Support Engineer information

See Minnesota salary details

$38.2K

$77K

$106.3K

How much do customer support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer support engineer in Minnesota is $76,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $88,100.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Minnesota?

For Customer Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Minnesota look for?

The top searched job categories for Customer Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Support Engineer jobs?

Cities in Minnesota with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,951 per year, or $37 per hour.

Customer Support Representative

Granicus

Saint Paul, MN • On-site

$16.25 - $22/hr

Full-time

Re-posted 23 days ago

Job description

Company Description

Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry's leading cloud-based solutions for communications, meeting and agenda management, and digital services to more than 3,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 150 million people, creating a powerful network to enhance government transparency and citizen engagement. By optimizing decision-making processes, Granicus strives to help government realize better outcomes and have a greater impact for the citizens they serve.

As a company, Granicus helps empower some of the most creative people in the world who innovate within complex public sector organizations to make policies more effective and to transform the citizen experience so that everything from road closures to fostering programs are better understood.



Job Description

APPLY HERE -

https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773

What you get to do:

  • Spend time with great customers helping them realize their goals utilizing our products and services
  • Use your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product use
  • Be an expert in GovDelivery product knowledge.
  • Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
  • Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies while
  • Contribute to 24/7/365 on-call support
  • Be part of a fast-growing, positive company that contributes to helping more people live better lives


Qualifications

Skills & Requirements

You have:

  • Excellent customer service skills - the ability to be empathetic, accurate, compassionate, resourceful and conscientious
  • The ability to communicate clearly and concisely
  • The ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document      issues for further escalation
  • The ability to be organized, professional and (hopefully) quick-witted
  • A passion for social media or web-based software
  • A true appreciate for easy to use, intuitive software

 Bonus experience!

  • HTML, CSS, Photoshop
  • Software as a Service (SaaS) support
  • Digital communications
  • Jira or another software engineering workflow application
  • Digital Design

Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

APPLY HERE -

https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773




Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply