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Customer Support Engineer Jobs in Minnesota (NOW HIRING)

twoharbors

Desktop Support Engineer

Minneapolis, MN

$65K - $80K/yr

... support and manage the RoundPoint systems. The Desktop Engineer possesses an enterprise view and ... Familiarity with general networking and customer/server concepts, such as SAN technology, VPN ...

Granicus

Customer Support Representative

Saint Paul, MN

$16.25 - $22/hr

Spend time with great customers helping them realize their goals utilizing our products and ... Jira or another software engineering workflow application * Digital Design Granicus is committed to ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Spend time with great customers helping them realize their goals utilizing our products and ... Jira or another software engineering workflow application * Digital Design Granicus is committed to ...

Onto

Senior Technical Support Engineer

Bloomington, MN · On-site

Onto Innovation strives to optimize customers' critical path of progress by making them smarter ... The Technical Product Support Engineer is a key member of an expert team focused on delivering ...

Onto

Senior Technical Support Engineer

Bloomington, MN · On-site

Onto Innovation strives to optimize customers' critical path of progress by making them smarter ... The Technical Product Support Engineer is a key member of an expert team focused on delivering ...

Valmet

Customer Order Support Specialist

Fergus Falls, MN · On-site

$27 - $37/hr

The Customer Order Support Specialist supports the Accounting and Operations Support Manager. Daily ... With 19,000 professionals around the world, we are the leading global developer and supplier of ...

Amat

Customer Support Technician I/II/III

Bloomington, MN · On-site

$20 - $27.50/hr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... We design, build and service cutting-edge equipment that helps our customers manufacture display ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Minnesota

Customer Support Engineer information

See Minnesota salary details

$38.2K

$77K

$106.3K

How much do customer support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer support engineer in Minnesota is $76,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $88,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are popular job titles related to Customer Support Engineer jobs in Minnesota? For Customer Support Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Minnesota look for? The top searched job categories for Customer Support Engineer jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Support Engineer jobs? Cities in Minnesota with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you

Product Support Engineer

Malton Electric Company

Virginia, MN • On-site

$75K - $100K/yr

Full-time

Posted 15 days ago

Job description


Malton Electric is hiring a Product Support Engineer to join our team in Virginia, MN. The ideal candidate combines a strong understanding of electric motors with excellent sales skills to build and maintain positive relationships with clients, promote our services, and act as a liaison between
in-house jobs and the customer effectively. This role involves both inside and outside sales responsibilities requiring industry knowledge and a customer-focused approach. Desired experience is 3–5 years; however, we are open to candidates who demonstrate strong potential, cultural fit, and a willingness to learn. Compensation is dependent on experience
Objectives
  • Build and maintain positive relationships with customers and vendors by understanding their needs, providing solutions and keeping them informed regarding job-status.
  • Maintain existing relationships with customers while acquiring new customers and developing new business opportunities.
  • Maintain a professional and positive image of the company in all interactions with customers, vendors and competitors that reflect the company's strong commitment to quality service.
Qualification
  • High school diploma or equivalent required, bachelors degree preferred.
  • Sales, industry knowledge, and professional experience are highly desirable.
  • Strong professional verbal and written communication skills.
Work Performed
  • Identify potential customers and assess their needs by providing expert knowledge on electric motors. Promote services to meet their requirements and maximize sales opportunities.
  • Communicate professionally and effectively with customers using strong written and verbal skills to promote and sell company products and services. Ensure proactive communication regarding job progress, with a key focus on customer satisfaction.
  • Investigate and resolve any complaints promptly and professionally.
  • Maintain strong relationships with existing customers to ensure continued business by
  • Keeping them informed throughout job progress and updating them on inventory, pricing, and service timelines.
  • Maintain detailed records of all customer accounts, including interactions, purchase orders, quotes, and job status.
  • Actively acquire new customers to grow the company's customer base and boost revenue. 
  • Work closely with vendors to stay current on product availability, pricing and delivery schedules. Maintain accurate documentation of vendor pricing and share updates with customers as needed.
  • Develop and maintain a deep understanding of in-house operations, electric motor repair procedures, and company services to provide clear, accurate, and confident communication with both customers and vendors.