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Customer Support Engineer Jobs in Minnesota (NOW HIRING)

Neurealm, Inc.

Desktop Support

Fridley, MN · On-site

Fridley, MN 55421 Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer location. The engineer will ensure the ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Experience with Python and other programming languages * Experience with AWS or Azure cloud-hosted ...

Best Buy

Executive Support Engineer

Minneapolis, MN

As an Executive Support Engineer, you will provide white-glove technical support to Best Buy senior ... and in customers' homes. Our culture is built on deeply supporting and valuing our amazing ...

New

ASM

Engineer II, Field Service

Bloomington, MN · On-site

Collaborate with ASM technical support, engineering teams, and customers to resolve equipment ... performance issues. * Maintain detailed service documentation, maintenance records, parts usage ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Minnesota

Customer Support Engineer information

See Minnesota salary details

$38.2K

$77K

$106.3K

How much do customer support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer support engineer in Minnesota is $76,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $88,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are popular job titles related to Customer Support Engineer jobs in Minnesota?

For Customer Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Minnesota look for?

The top searched job categories for Customer Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Support Engineer jobs?

Cities in Minnesota with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,951 per year, or $37 per hour.

Sales & Customer Support Specialist

American Time

Dassel, MN • On-site

$15 - $18/hr

Full-time

Posted 3 days ago

New

Job description

TEMP TO HIRE POSITION
American Time is an industry-leading manufacturer for the design, engineering, and distribution of synchronized time, cloud communication, and safety systems for facilities worldwide. American Time clock and communication systems can be found in a wide variety of facilities and industries benefiting healthcare, education, corporate, construction, manufacturing, distribution, government, sports amp; entertainment, and transportation customers.
As a trusted advisor, we provide high-quality, innovative, and easy-to-use products and solutions with a high level of expertise and service. Our products are designed, engineered, tested, and assembled in the USA. Because of our strict quality control, American Time products are backed by lifetime customer support to ensure long term customer satisfaction.
The Sales amp; Customer Support Specialist will serve as the first point of contact for customers, providing support and resolving inquiries. This role involves answering incoming inquiries by phone, email, and chat, addressing customer concerns, and delivering exceptional service in a professional and courteous manner.
  • Create positive interactions with customers through phone, chat, and email communications, thus creating an increase in sales and customer satisfaction. Create a positive experience by demonstrating good listening and communication skills, strong problem-solving skills, and appropriate patience.
  • Ensure accurate data entry of account contact information, quotes, orders, and other documentation in company ERP system and databases.
  • Achieve personal and departmental goals through effective research and communication. Meet or exceed net booked sales goal for self and team.
  • Continually enhance ability to provide accurate and timely information to customers and co-workers through training and development opportunities.
Required skills
  • Demonstrates professional phone etiquette, active listening, and the ability to convey information clearly and effectively through both verbal and written communication.
  • Demonstrates the ability to foster a positive work environment by leveraging individual strengths, promoting teamwork, and driving collective success toward shared goals. Maintains a courteous and professional manner when dealing with internal and external customers and vendors.
  • Applies a solution-oriented mindset to resolve issues efficiently, prioritizing customer satisfaction and long-term resolution.
  • Demonstrates patience and empathy when addressing customer concerns, ensuring supportive and respectful interaction.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and experienced with ERP systems to support operational efficiency.
  • Continuously improves performance by actively applying feedback from monitoring, training, and supervision.
World-Class Service amp; Support. We are headquartered in the heart of Minnesota where know-how and honest relationships mean everything. Our customers are treated with those same values of trust and service, and it's often the reason they choose to work with us time after time. We serve our customers via phone, chat, and web.
Sound like you? Please reach out to learn more! We look forward to learning more about you.

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