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Customer Support Engineer Jobs in Minnesota (NOW HIRING)

Merge IT

IT Support Engineer - Winona, MN

Winona, MN · On-site

Merge IT is seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site in Winona, MN. The role involves handling day-to-day IT support needs in a ...

ASM

Engineer II, Field Service

Bloomington, MN

Collaborate with ASM technical support, engineering teams, and customers to resolve equipment ... performance issues. * Maintain detailed service documentation, maintenance records, parts usage ...

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Customer Support Engineer information

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How much do customer support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer support engineer in Minnesota is $76,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $88,100.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Minnesota?

For Customer Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Minnesota look for?

The top searched job categories for Customer Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Support Engineer jobs?

Cities in Minnesota with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,951 per year, or $37 per hour.

IT Support Engineer - Winona, MN

Merge IT

Winona, MN • On-site

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Merge IT is seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site in Winona, MN. The role involves handling day-to-day IT support needs in a Windows environment, focusing on hardware replacement, device imaging, and user support.
Responsibilities:
• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads
Qualifications:
Required:
• Strong experience supporting Windows desktop environments
• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills
Preferred:
• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)
• Certifications such as A+, MCP, or ITIL are a plus but not required
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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