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Wordpress Support Engineer Jobs (NOW HIRING)

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$141K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

WP Buffs

WordPress Support Developer

Washington, DC · Remote

$22/hr

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket ...

WP Buffs

WordPress Support Developer

Washington, DC · On-site +1

$22/hr

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket ...

Webriy

WordPress Developer

New York, NY

$12K - $18K/mo

As a WordPress Developer, you will play a crucial role in creating and maintaining WordPress ... Provide technical support to clients regarding website issues. * Stay up-to-date with the latest ...

Pavago

WordPress Developer

WordPress Developer (Elementor, PHP, Site Speed Optimization) - Remote U.S. Hours Position Type ... Support non-technical team members with CMS usage What Makes You a Strong Fit * You are both ...

Artech Infosystems Ltd.

WordPress Developer

Summit, NJ · On-site

Summit, NJ : • Looking for an experienced WordPress developer to support development, maintenance and management of Corp and Country affiliate sites on WordPress Network (Multisite) platform and ...

Gemini

Part-Time WordPress Developer

Edina, MN · Hybrid

We're looking for a Part-Time WordPress Developer to support our growing portfolio of client websites. This is a contract-to-hire role, ideal for a developer who's confident in their craft, enjoys ...

Softthink Solutions

WordPress Developer

Englewood, CO · On-site

$45 - $50/hr

WordPress Developer Location: Remote Work Authorization: US Citizen Position Overview Seeking a ... Support platform integrations and testing activities. Compensation: $45.00 - $50.00 per hour ...

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Wordpress Support Engineer information

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How much do wordpress support engineer jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for wordpress support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Wordpress Support Engineer position, and why are they important?

To thrive as a WordPress Support Engineer, you need solid knowledge of WordPress CMS, PHP, HTML, CSS, and troubleshooting website or plugin issues, usually backed by a relevant IT degree or equivalent experience. Familiarity with support ticketing systems, popular WordPress plugins, basic server management, and sometimes certifications like WP-CLI or Google Analytics are highly valuable. Excellent communication, patience, and problem-solving skills help you effectively guide users and collaborate with development teams. These competencies are crucial for quickly resolving technical issues and delivering exceptional support to WordPress users.

What is a WordPress Support Engineer job?

A WordPress Support Engineer is responsible for assisting users with technical issues related to WordPress websites, themes, plugins, and hosting environments. They troubleshoot errors, provide solutions, and offer guidance on best practices to ensure website performance and security. Additionally, they may collaborate with developers to resolve complex issues, update documentation, and improve user experience. Strong problem-solving skills, knowledge of PHP, CSS, and JavaScript, and familiarity with various hosting platforms are essential for this role.

What are typical daily responsibilities for a WordPress Support Engineer?

As a WordPress Support Engineer, your daily tasks typically include responding to customer support requests, troubleshooting website or plugin issues, performing site migrations, and providing technical advice to users and clients. You may also document solutions, test new plugins or updates before deployment, and escalate complex issues to development teams when necessary. The role often involves collaborating with other support agents, developers, and project managers to ensure timely, high-quality assistance. This fast-paced environment requires staying current on WordPress updates and best practices to deliver efficient and effective solutions.

More about Wordpress Support Engineer jobs
What are the most commonly searched types of Wordpress Support Engineer jobs? The most popular types of Wordpress Support Engineer jobs are:
What states have the most Wordpress Support Engineer jobs? States with the most job openings for Wordpress Support Engineer jobs include:
What job categories do people searching Wordpress Support Engineer jobs look for? The top searched job categories for Wordpress Support Engineer jobs are:
Wordpress Support Engineer jobs near you
Infographic showing various Wordpress Support Engineer job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

WordPress Support Engineer

Rocket.net

Jupiter, FL • Remote

$141K/yr

Full-time

PTO

Posted 13 days ago

Job description

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site’s to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a “WOW!” experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.