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Wordpress Support Engineer Jobs (NOW HIRING)

Teal Media

Senior WordPress Backend Developer

Chicago, IL · On-site +1

$115K - $135K/yr

Teal Media is looking for a Senior WordPress Backend Developer who's a thoughtful problem-solver ... Lead & Support the Team * Mentor developers across the team through thoughtful feedback, pairing ...

Webhosting

Network Security Support Engineer

Austin, TX · On-site

$120 - $160/hr

Whether it is a WordPress blogger using our services for free or a global Enterprise business with ... Cloudflare is seeking an experienced Network Security Engineer to join our team and support our ...

Teal Media

Senior WordPress Backend Developer

New York, NY · On-site +1

$115K - $135K/yr

Teal Media is looking for a Senior WordPress Backend Developer who's a thoughtful problem-solver ... Lead & Support the Team * Mentor developers across the team through thoughtful feedback, pairing ...

Radish Lab

Developer Talent Pool

New York, NY · On-site +1

We are seeking an experienced WordPress developer who is comfortable leading web projects. As a ... Support teammates and collaborate with a "do what it takes" attitude * Effectively prioritize and ...

Nexcess

Senior WordPress Developer

$80K - $120K/yr

Supporting a global client base ranging from high-growth agencies to mission-critical enterprise ... Engineers to work across the two halves of what we do: the managed WordPress, WooCommerce, and ...

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Wordpress Support Engineer information

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How much do wordpress support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for wordpress support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a WordPress Support Engineer?

A WordPress Support Engineer is responsible for assisting users with technical issues related to WordPress websites, themes, plugins, and hosting environments. They troubleshoot errors, provide solutions, and offer guidance on best practices to ensure website performance and security. Additionally, they may collaborate with developers to resolve complex issues, update documentation, and improve user experience. Strong problem-solving skills, knowledge of PHP, CSS, and JavaScript, and familiarity with various hosting platforms are essential for this role.

What are the typical daily responsibilities of a WordPress Support Engineer?

As a WordPress Support Engineer, your daily tasks typically include responding to customer support requests, troubleshooting website or plugin issues, performing site migrations, and providing technical advice to users and clients. You may also document solutions, test new plugins or updates before deployment, and escalate complex issues to development teams when necessary. The role often involves collaborating with other support agents, developers, and project managers to ensure timely, high-quality assistance. This fast-paced environment requires staying current on WordPress updates and best practices to deliver efficient and effective solutions.

What are the key skills and qualifications needed to thrive as a WordPress Support Engineer?

To thrive as a WordPress Support Engineer, you need solid knowledge of WordPress CMS, PHP, HTML, CSS, and troubleshooting website or plugin issues, usually backed by a relevant IT degree or equivalent experience. Familiarity with support ticketing systems, popular WordPress plugins, basic server management, and sometimes certifications like WP-CLI or Google Analytics are highly valuable. Excellent communication, patience, and problem-solving skills help you effectively guide users and collaborate with development teams. These competencies are crucial for quickly resolving technical issues and delivering exceptional support to WordPress users.

Are WordPress Support Engineer jobs in high demand?

WordPress Support Engineer roles are in steady demand due to the platform's popularity and the need for technical support, troubleshooting, and maintenance. Employers seek candidates with skills in WordPress, web hosting, and troubleshooting, often requiring familiarity with plugins, themes, and basic coding. The demand is expected to grow as small businesses and organizations continue to rely on WordPress for their websites.

What does a WordPress Support Engineer do?

A WordPress Support Engineer provides technical assistance for WordPress websites, troubleshooting issues related to themes, plugins, and site performance. They often use tools like cPanel or FTP, and may assist with updates, security, and backups to ensure website functionality and security.
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Wordpress Support Engineer jobs near you
Infographic showing various Wordpress Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior Google Workspace Support Engineer (Remote)

Ontrac Solutions

Chicago, IL • Remote

$80 - $100/hr

Full-time

Re-posted 28 days ago

Job description

Innovate. Create. Elevate.

At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale.

About the Role

Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point responsible for diagnosing complex Google Workspace issues, improving support operations, and mentoring other engineerswhile delivering an exceptional, consultative support experience.

This organization provides 24x7 global support, so comfort with rotational schedules and participation in on-call rotations is essential.

What You'll Do (Responsibilities)

Isolate, troubleshoot, and resolve customer issues to a satisfactory outcome.

Guide customers on best practices for setup/configuration to achieve desired results.

Analyze legacy practices/data and configure appropriately in new environments.

Conduct customer reviews prior to release to confirm acceptance of data/configuration.

Maintain accurate activity records and timely updates for reporting and (where applicable) billing.

Improve and contribute to knowledge articles and support processes (including ServiceNow incident management enhancements).

Manage escalations, defect/problem resolution, and ensure crisp handoffs across teams (Incident Managers, Engineers, Account Management).

Act as a trusted ambassador in customer interactions; collaborate with partners and internal workgroups.

Required Credentials (Must-Have)

Associate Google Workspace Administrator Certification (required).

ChromeOS and Okta certifications expected to be completed within the first 90 days.

Required Qualifications

5+ years supporting Google Workspace in a production support environment.

Comfortable with rotational and weekend shifts and participating in on-call.

Advanced knowledge of Google Voice, ChromeOS Management, and Device Management.

Intermediate knowledge of GCDS.

Strong incident management and ticketing discipline; experience with tools like ServiceNow and/or JIRA.

Proven ability to handle escalations and mentor teammates.

Excellent written/verbal communication with the ability to communicate effectively with executive-level stakeholders.

Strong analytical skills; ability to manage multiple workstreams in a deadline-driven environment.

Experience producing technical assets/documentation (e.g., architecture designs, technical docs).

Nice-to-Have (Helpful Qualifications)

Familiarity with CMS tools (SharePoint, Jive, Drupal, WordPress).

Familiarity with AODocs.

Scripting skills (Python, JavaScript, Google Apps Script).

Strong grasp of best practices, design patterns, and reference architectures.

Working Model, Travel, and Expectations

Environment: 24x7 global support organization with rotational schedules.

Customer-facing time: approximately 50%.

Travel: approximately 10% to customer sites, conferences, and related events.

Onboarding: first-week orientation plus structured 90-day onboarding.

How Success Is Measured

Success is defined by the breadth and quality of your contributions, your support outcomes, customer feedback at ticket close, collaboration, and the consultative polish you bring to customer interactions. Growth tracks are available across engineering and management.