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Technical Support Engineer Manager Jobs in Minnesota

Horwitz

Technical Support Specialist

New Hope, MN · On-site

Use remote management and support tools to troubleshoot and resolve user issues * Track, prioritize ... Experience supporting technology in construction, engineering, manufacturing, or other field-based ...

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

$55K - $65K/yr

Use remote management and support tools to troubleshoot and resolve user issues * * Track ... Experience supporting technology in construction, engineering, manufacturing, or other field-based ...

Horwitz

Technical Support Specialist

New Hope, MN · On-site

Use remote management and support tools to troubleshoot and resolve user issues * * Track ... Experience supporting technology in construction, engineering, manufacturing, or other field-based ...

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

Use remote management and support tools to troubleshoot and resolve user issues * * Track ... Experience supporting technology in construction, engineering, manufacturing, or other field-based ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · On-site

$125K - $135K/yr

Drive cross-departmental collaboration, working closely with Product, Engineering, and Customer ... Manage up effectively, translating customer needs and US market behaviors into actionable insights ...

Konik

Product Support Engineer

Saint Paul, MN · On-site

$30 - $55/hr

... manage long-term risks like obsolescence--all while ensuring technical data and documentation are ... Product Support Engineer Responsibilities: * Perform logistics analyses to define spares ...

Graco

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and ... Monitor and report product defects to the Customer Care Product Solutions Manager, contributing to ...

SJE Inc.

VFD Design & Support Engineer

Detroit Lakes, MN · On-site

$80K - $95K/yr

We are looking for a VFD Design & Support Engineer to support our SJE Rhombus brand. This role will ... You will support the Technical Support team on field and technical troubleshooting as well as the ...

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Technical Support Engineer Manager information

What does a Technical Support Engineer Manager do?

A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.

How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?

A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?

To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.

What are the most commonly searched types of Technical Support Engineer jobs in Minnesota?

The most popular types of Technical Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Technical Support Engineer Manager jobs?

Cities in Minnesota with the most Technical Support Engineer Manager job openings:

Senior IT Support Engineer

Minneapolis, MN • On-site

Halcyon Financial Technology
IT Services • 11 - 50 employees
Learn more about Halcyon Financial Technologyexternal

Other

Medical, Dental, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.

  • Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud‑first enterprise environment.

  • Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.

Job description

Sr. IT Support Engineer

Minneapolis Area | Hybrid

Who We Are

Halcyon Financial Technology, L.P. ("HalcyonFT") provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.

We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.

We work as a team to meet the ever‑evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long‑term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.

HalcyonFT is Excellence in IT.

Position Overview

We are hiring for a full‑time Senior IT Support Engineer in Greater Minneapolis. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end‑users at the highest level within organizations.

We are looking for professionals who provide high‑touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

What You’ll Do
  • Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
  • Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud‑first enterprise environment.
  • Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
  • Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
  • Implement and manage identity and access controls via Entra ID, including conditional access and multi‑factor authentication.
  • Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
  • Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
  • Apply advanced AI‑driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
  • Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
  • Integrate Microsoft 365 with third‑party tools and services, ensuring seamless interoperability and alignment with business requirements.
  • Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.
Required Qualifications
  • 6+ years of recent end‑user technical support experience, including providing support to executive‑level users.
  • Strong problem‑solving skills and attention to detail.
  • Excellent written and verbal communication.
  • Strong time management and ability to prioritize.
  • Ability to thrive in a fast‑paced environment and work effectively under pressure.
  • Ability to be on‑site daily (Monday‑Friday).
  • Available to be on call once per quarter for one week.
Rewards

$80,000 – $110,000 plus generous quarterly bonus.

  • Best‑in‑class benefits: medical, dental, HSA, dependent day care FSA.
  • Travel/commuter reimbursement.
  • 4 weeks PTO and 10 paid holidays.
  • 401(k) employer contribution starting at 6 months of employment.
  • Opportunities to earn technical certifications.
  • 1% of profits contributed to non‑profits every quarter.
  • Great Place to Work Certified.
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