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Technical Support Engineer Manager Jobs in Florida

Kaseya Careers

Technical Support Engineer

Orlando, FL

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya ... Knowledge of Windows Server Core management and administration , including roles and features and ...

New

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have ... The Technical Support Engineer delivers accurate and timely technical support, guidance, and ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

We are seeking a Technical Support Engineer to support our world-class packet microwave and ... Manage computer systems and hardware, ensuring optimal performance and security through effective ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

We are seeking a Technical Support Engineer to support our world-class packet microwave and ... Manage computer systems and hardware, ensuring optimal performance and security through effective ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site +1

We are seeking a Technical Support Engineer to support our world-class packet microwave and ... Manage computer systems and hardware, ensuring optimal performance and security through effective ...

Cohesity

Technical Support Engineer

Heathrow, FL · On-site

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of ... As a Technical Support Engineer at Cohesity, you will work within our Customer Support organization ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Description Technical Support Engineer Job Details Job Type Full-time Description Position Summary ... Coordinate with sales, electrical department, and management regarding new sales/upgrades to answer ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software ... Coordinate with sales, electrical department, and management regarding new sales/upgrades to answer ...

Cyclops Inc

Technical Support Engineer (Remote)

Miami, FL · On-site +1

As the Technical Support Engineer , you will own the technical support function end-to-end (triage ... Organized and self-directed: able to manage multiple open requests without losing track of what is ...

iboss

Technical Support Engineer - 2nd Shift

Orlando, FL · On-site

To learn more, visit Technical Support Engineers interface directly with our Enterprise (Commercial ... Work with team leads and management to bubble up recurring issues or opportunities for product or ...

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Technical Support Engineer Manager information

What does a Technical Support Engineer Manager do?

A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.

How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?

A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?

To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.

What are the most commonly searched types of Technical Support Engineer jobs in Florida?

The most popular types of Technical Support Engineer jobs in Florida are:

Technical Support Engineer

Orlando, FL

Kaseya Careers
See more jobs at Kaseya Careersexternal

Full-time

Posted yesterday

New

Job description

The Role

To strengthen our global support organization, Kaseya is seeking a Technical Support Engineer - L1 to join our team in Orlando, Florida.

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical issues across operating systems, networks, servers, storage, virtualization, and other IT infrastructure while meeting or exceeding established service and performance KPIs.

You will interact directly with customers through chat, phone, and support tickets, maintaining a professional, courteous, and customer-first approach throughout every interaction.

This is an excellent opportunity for a technically curious, customer-focused professional who enjoys troubleshooting complex issues and thrives in a fast-paced support environment.

Key Responsibilities
  • Provide Level 1 technical support to Kaseya customers through chat, phone, and support tickets.
  • Diagnose, troubleshoot, and resolve issues across Windows, Linux/UNIX, and macOS environments.
  • Troubleshoot server, workstation, networking, storage, virtualization, and operating system issues.
  • Analyze system and application logs to identify potential causes of technical problems.
  • Assist customers with Active Directory, Group Policy, permissions, and Windows Server administration.
  • Troubleshoot TCP/IP, DNS, DHCP, HTTP/HTTPS, firewall, connectivity, latency, and packet-loss issues.
  • Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions.
  • Meet or exceed established support KPIs and service expectations.
  • Deliver a professional and customer-first experience while building strong, long-term customer relationships.
  • Collaborate with internal teams and escalate complex technical issues when appropriate.
Required Skills & Qualifications
  • Working knowledge of major operating systems, including Linux/UNIX, Windows, and macOS.
  • Familiarity with virtualization technologies, including VMware and Hyper-V.
  • Experience troubleshooting BIOS/UEFI and system boot issues.
  • Hands-on experience using Linux commands, PuTTY, and SSH for troubleshooting.
  • Experience performing basic system and application log analysis beyond Windows Event Viewer, including /var/log/ and application logs.
  • Experience troubleshooting Windows Server and workstation hardware.
  • Knowledge of Windows Server Core management and administration, including roles and features and disk management.
  • Understanding of Active Directory permissions (ACLs) and Group Policy.
  • Familiarity with NAS, SAN, tape, USB, RAID configurations, and virtual storage concepts.
  • Understanding of file systems, including NTFS, FAT, and ext4, as well as permissions, backup, and recovery concepts.
  • Basic knowledge of Microsoft Exchange Server, Microsoft SQL Server, and Oracle database commands.
  • Understanding of the OSI model and experience troubleshooting network technologies including TCP/IP, DNS, DHCP, and HTTP/HTTPS.
  • Experience using networking and CLI troubleshooting tools such as ping, ipconfig, Nmap, and traceroute.
  • Familiarity with firewall rule configuration, blocked-port troubleshooting, latency identification, and packet-loss analysis.
  • Excellent written and verbal communication skills.
  • Strong customer-service orientation and problem-solving skills.
Preferred Qualifications

Industry-recognized certifications or equivalent professional experience in one or more of the following areas are preferred:

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Security+
  • Microsoft Certified: Azure Administrator
  • Red Hat Linux certifications
  • VMware Certified Professional (VCP)
  • AWS Certified Solutions Architect
Equal Employment Opportunity

Kaseya provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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