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Assistant Technical Support Engineer Jobs in Florida

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Kaseya

Technical Support Engineer

Orlando, FL · On-site

The Technical Support Engineer - L1 will enhance the global support team by providing exceptional customer service and technical support to Kaseya customers, ensuring satisfaction and operational ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software ... The candidate will assist in providing customer and market feature / functional feedback for ...

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Assistant Technical Support Engineer information

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What are the most commonly searched types of Technical Support Engineer jobs in Florida? The most popular types of Technical Support Engineer jobs in Florida are:
Assistant Technical Support Engineer jobs near you

Technical Support Engineer

Kaseya Careers

Orlando, FL • On-site

Other

Posted 10 days ago

Job description

Job Description 
To enhance our global support team, we are hiring a Technical Support Engineer - L1 with strong and proven customer service experience in the IT market to be based in our Orlando, FL office.  
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. 
Required Skills 
    Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V. 
    Experience with BIOS/UEFI troubleshooting and system boot diagnostics.  
    Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. 
    Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).  
    Windows server and workstation hardware troubleshooting.  
    Windows Server Core management & Administration skills (roles and features, disk management).  
    Active Directory permissions (ACLs) & Group Policy. 
    Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. 
    Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies 
    Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands. 
    Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). 
    Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss. 
    Excellent written and verbal communication skills. 
Preferred 
Industry-accepted certifications or equivalent work experience in one or more of the following areas: 
1.    CompTIA A+ 
2.    CompTIA Network+ 
3.    CompTIA Server+ 
4.    CompTIA Security+  
5.    Microsoft Certified Azure Administrator  
6.    Red Hat Linux  
7.    VMware VCP  
8.    AWS Certified Solutions Architect 

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