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Contract Technical Support Engineer Jobs in Florida

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

New

Metrc, LLC

Technical Support Engineer

Lakeland, FL · On-site

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES · 2-4 years of experience in technical support, software engineering, application support, or a similar hands-on technical role. · Experience working ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Description Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software Support Specialist, where the position's main requirements include installing, training ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software Support Specialist, where the position's main requirements include installing, training, and providing ...

Tranzeal, Inc.

Technical Support

Orlando, FL · On-site

Technical Support Duration: 12+ Months Contract to Hire - CTH Duties: Position Overview: · We are looking for an experienced Support Engineer with a passion for excellence. · The Technical Support ...

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Contract Technical Support Engineer information

What are the typical collaboration expectations for a Contract Technical Support Engineer within a company's technical team?

As a Contract Technical Support Engineer, you are often expected to collaborate closely with both internal engineering teams and external clients. You'll regularly escalate complex issues to developers, coordinate with product managers for updates, and work with fellow support engineers to share knowledge and resolve cases efficiently. Effective communication and documentation are key, as you're responsible for ensuring that both technical and non-technical stakeholders are kept informed throughout the troubleshooting process. This collaborative environment helps to maintain high service standards and contributes to continuous product improvement.

What are Contract Technical Support Engineers?

Contract Technical Support Engineers are IT professionals hired on a temporary or project basis to assist organizations with technical issues related to software, hardware, or network systems. They troubleshoot problems, provide solutions, and ensure that systems run smoothly, often working remotely or onsite for the duration of a specific contract. Their responsibilities may include responding to customer inquiries, diagnosing technical problems, and collaborating with other IT staff to resolve complex issues. These engineers are typically brought in when companies need specialized expertise or additional support for a limited period.

What are the key skills and qualifications needed to thrive as a Contract Technical Support Engineer, and why are they important?

To thrive as a Contract Technical Support Engineer, you need a solid background in IT troubleshooting, networking fundamentals, and relevant technical certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems like Zendesk, remote diagnostic tools, and operating systems (Windows, Linux, or macOS) is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining high customer satisfaction, and ensuring smooth technical operations under contractual agreements.
What are the most commonly searched types of Technical Support Engineer jobs in Florida? The most popular types of Technical Support Engineer jobs in Florida are:
Contract Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Christie

Orlando, FL • On-site

Full-time

Posted 3 days ago

Job description

Job Overview
The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff. The TSE is responsible for helping ensure the reliable performance of lighting equipment across Christie Lites' global rental fleet by delivering timely technical support, troubleshooting assistance, and technical guidance.
Based at the Christie Lites Central Distribution Office, the ideal candidate for this role will possess a strong understanding of the entertainment lighting industry, demonstrate a sense of urgency when responding to time-critical issues, and take a proactive, methodical approach to troubleshooting and problem-solving. A genuine passion for technical challenges and delivering exceptional customer support is essential in this role.
Key Responsibilities
  • Responding to calls from customers on-site to address and resolve their show-related needs.
  • Working closely with Christie Lites Reps and Project Managers to resolve show-critical technical issues and provide technical guidance and information.
  • Support internal repair technicians and operations technicians by assisting with diagnostics, troubleshooting procedures, and repair enquiries.
  • Test, evaluate, and validate firmware updates across Christie Lites rental equipment.
  • Test and verify ONYX show files on Christie Lites Original Rental Product Line (ORPL) equipment to ensure compatibility, functionality, and operational reliability.
  • Collaborate with manufacturers to investigate technical issues, obtain repair documentation, process Return Merchandise Authorisations (RMAs), and identify advanced testing or repair procedures.
  • Research and source parts information for Christie Lites equipment, providing repair technicians with accurate component details to support efficient diagnosis and repair.
  • Work alongside fellow Technical Support Engineers to investigate recurring equipment issues, share technical knowledge, and improve troubleshooting processes.

Requirements
Essential
  • Previous experience working as a repair technician or in a hands-on technical support role involving entertainment lighting or related equipment.
  • Strong understanding of professional lighting equipment.
  • Excellent troubleshooting and analytical skills with the ability to diagnose complex technical issues methodically.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to customers and technicians.
  • Strong customer service skills and the ability to remain calm and professional when handling high-pressure, time-critical situations.
  • Willingness to provide technical support outside standard working hours when required.
  • Working knowledge of leading lighting manufacturers, including Martin, ACME, grandMA (etc.)
  • Knowledge of Network devices and setups and troubleshooting techniques.
  • Strong IT skills and confidence using software applications relevant to lighting control, diagnostics, and technical documentation.
  • Excellent teamwork, collaboration, and organizational skills.
  • A genuine passion for entertainment lighting technology.
    Desirable

  • Previous experience diagnosing, servicing, and repairing moving light fixtures.
  • Familiarity with lighting control systems, DMX, RDM, Art-Net, sACN, and related protocols.
  • Understanding of electrical systems, power distribution, and equipment configuration.
  • Experience with ONYX lighting control software.
  • Knowledge of firmware management, product validation, and equipment testing procedures.
  • Familiarity with Christie Lites Original Rental Product Line (ORPL) equipment and rental operations.

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