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Entry Level Technical Support Engineer Jobs in Florida

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Kaseya

Technical Support Engineer

Orlando, FL · On-site

The Technical Support Engineer - L1 will enhance the global support team by providing exceptional customer service and technical support to Kaseya customers, ensuring satisfaction and operational ...

Fullsteam

Technical Support

West Palm Beach, FL · On-site

$14 - $21/hr

ShopWorks has an opening for an Entry-level technical support position. The Customer Service/Technical Support representative will be responsible for helping customers via phone, email, and logging ...

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... Document issues clearly and escalate to engineering, product, or operations with actionable context ...

Payzli

Technical Support

Tampa, FL

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Document issues clearly and escalate to engineering, product, or operations with actionable context ...

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Document issues clearly and escalate to engineering, product, or operations with actionable context ...

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Entry Level Technical Support Engineer information

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$28K

$59.1K

$89.3K

How much do entry level technical support engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for entry level technical support engineer in Florida is $59,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $73,600.00 per year, depending on experience, location, and employer.

How to get into tech support with no experience?

Entry level technical support engineers can start by gaining basic knowledge of computer hardware, operating systems, and networking through online courses or certifications like CompTIA A+. Building strong communication skills and troubleshooting experience, even through volunteering or personal projects, can improve job prospects. Entry level roles often provide on-the-job training, making prior experience less critical for hiring.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

Is AI replacing tech support?

Entry Level Technical Support Engineers assist users with troubleshooting and resolving technical issues, often using diagnostic tools and customer communication skills. While AI automates some routine tasks, human support remains essential for complex problems, customer interaction, and personalized assistance. AI is seen as a complement rather than a complete replacement in tech support roles.

Is tech support an entry-level job?

Entry-level technical support engineer positions are typically designed for candidates with little to no professional experience in IT or customer service. These roles often require basic knowledge of computer hardware, software, and troubleshooting tools, and they serve as a starting point for a career in technical support or IT. Certifications like CompTIA A+ can be helpful for qualifying for such roles.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, to fix complex or persistent issues.
What are the most commonly searched types of Technical Support Engineer jobs in Florida? The most popular types of Technical Support Engineer jobs in Florida are:
What are popular job titles related to Entry Level Technical Support Engineer jobs in Florida? For Entry Level Technical Support Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Engineer jobs in Florida look for? The top searched job categories for Entry Level Technical Support Engineer jobs in Florida are:
What cities in Florida are hiring for Entry Level Technical Support Engineer jobs? Cities in Florida with the most Entry Level Technical Support Engineer job openings:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Florida as of June 2026, with employment types broken down into 3% As Needed, 41% Full Time, 53% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $59,060 per year, or $28.4 per hour.

Technical Support Engineer

Kaseya Careers

Orlando, FL

Other

Posted 12 days ago

Job description

Job Description 
To enhance our global support team, we are hiring a Technical Support Engineer - L1 with strong and proven customer service experience in the IT market to be based in our Orlando, FL office.  
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. 
Required Skills 
    Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V. 
    Experience with BIOS/UEFI troubleshooting and system boot diagnostics.  
    Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. 
    Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).  
    Windows server and workstation hardware troubleshooting.  
    Windows Server Core management & Administration skills (roles and features, disk management).  
    Active Directory permissions (ACLs) & Group Policy. 
    Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. 
    Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies 
    Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands. 
    Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). 
    Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss. 
    Excellent written and verbal communication skills. 
Preferred 
Industry-accepted certifications or equivalent work experience in one or more of the following areas: 
1.    CompTIA A+ 
2.    CompTIA Network+ 
3.    CompTIA Server+ 
4.    CompTIA Security+  
5.    Microsoft Certified Azure Administrator  
6.    Red Hat Linux  
7.    VMware VCP  
8.    AWS Certified Solutions Architect 

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