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Entry Level Technical Support Engineer Jobs in Florida

Absorb

Technical Support Specialist

Gibsonton, FL · Remote

What you\'ll bring: * 3+ years' experience in a technical support position, (ideally in a SaaS ... Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel ...

Latitude Inc

Sales Support Engineer

Sanford, FL · On-site

$25 - $35/hr

Support preparation of technical submittals and documentation * Price commercial HVAC equipment and ... Technical or Engineering degree/background with the ability to clearly articulate technical ...

AceK9 / Radiotronics

Be Seen First

Technical Support / Production Tech

Stuart, FL · On-site

$18 - $22/hr

We're seeking an experienced Technical Support Representative to join our team. Our products save ... Programming equipment. Requirements/Education: * High school diploma or equivalent * Must have ...

Collier County

Technical Support Professional I

Naples, FL · On-site

$28.32 - $32/hr

The salary listed in the reflects the full pay range for this position, from entry level through ... Provides technical support and customer assistance to information system users. Work involves ...

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All JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Florida

Entry Level Technical Support Engineer information

See Florida salary details

$28K

$59.1K

$89.3K

How much do entry level technical support engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for entry level technical support engineer in Florida is $59,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $73,600.00 per year, depending on experience, location, and employer.

How to get into tech support with no experience?

Entry level technical support engineers can start by gaining basic knowledge of computer hardware, operating systems, and networking through online courses or certifications like CompTIA A+. Building strong communication skills and troubleshooting experience, even through volunteering or personal projects, can improve job prospects. Entry level roles often provide on-the-job training, making prior experience less critical for hiring.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

Is AI replacing tech support?

Entry Level Technical Support Engineers assist users with troubleshooting and resolving technical issues, often using diagnostic tools and customer communication skills. While AI automates some routine tasks, human support remains essential for complex problems, customer interaction, and personalized assistance. AI is seen as a complement rather than a complete replacement in tech support roles.

Is tech support an entry-level job?

Entry-level technical support engineer positions are typically designed for candidates with little to no professional experience in IT or customer service. These roles often require basic knowledge of computer hardware, software, and troubleshooting tools, and they serve as a starting point for a career in technical support or IT. Certifications like CompTIA A+ can be helpful for qualifying for such roles.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, to fix complex or persistent issues.
What are the most commonly searched types of Technical Support Engineer jobs in Florida? The most popular types of Technical Support Engineer jobs in Florida are:
What are popular job titles related to Entry Level Technical Support Engineer jobs in Florida? For Entry Level Technical Support Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Engineer jobs in Florida look for? The top searched job categories for Entry Level Technical Support Engineer jobs in Florida are:
What cities in Florida are hiring for Entry Level Technical Support Engineer jobs? Cities in Florida with the most Entry Level Technical Support Engineer job openings:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Florida as of June 2026, with employment types broken down into 3% As Needed, 41% Full Time, 53% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $59,060 per year, or $28.4 per hour.
On Site Level 2 Support Engineer

On Site Level 2 Support Engineer

The Amynta Group

Sarasota, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

We're thrilled that you are interested in joining us here at the Amynta Group!
As part of the Service Desk, the On Site Level 2 Support Engineer provides advanced, hands on technical support for end user computing, Microsoft technologies, and core business applications. This role acts as the on-site and technical escalation point between the Service Desk Level 1 team and other Level 2/3 engineering teams.
This position supports hardware deployments, troubleshooting, Microsoft 365 services, and critical business applications (such as QuickBooks, Vertafore IMS and ImageRight) while delivering a high quality, professional support experience to business users. The role requires strong technical skills, customer service presence, and the ability to translate business needs into effective technology solutions.
Key Responsibilities
End-User & On-Site Support
  • Provide Level 2, technical support for desktops, laptops, mobile devices, peripherals, and meeting room technology
  • Act as the on-site escalation point for incidents and service requests unresolved by Level 1 support
  • Support new-hire and employee lifecycle events including device provisioning, onboarding, and offboarding support
  • Deliver "white-glove" support for executives, business leaders, and priority users as required

Hardware Deployment & Device Lifecycle
  • Perform hardware imaging, deployment, refreshes, and replacements
  • Troubleshoot device issues including hardware failures, performance issues, drivers, and OS errors
  • Support Windows 11 builds, device enrollment, and configuration using Intune / Autopilot (where applicable)
  • Assist with asset tracking, inventory management, and equipment recovery

Microsoft Platform Support
  • Provide advanced support for Microsoft 365 services including:
    • Outlook, Exchange Online (shared mailboxes, calendars, distribution lists)
    • Teams (chat, meetings, voice basics, peripherals)
    • OneDrive and SharePoint (user access, sync issues, permissions)
  • Troubleshoot identity and access issues related to Azure AD / Entra ID, MFA, and conditional access
  • Support Windows OS troubleshooting, updates, encryption (BitLocker), and endpoint security tools

Business Application Support
  • Serve as a key support contact for line-of-business applications, including but not limited to:
    • Vertafore IMS
    • Vertafore ImageRight
  • Troubleshoot application access issues, user configuration problems, and basic functional questions
  • Coordinate with application owners, vendors, and Level 3 teams for deeper application issues
  • Ensure issues are documented, tracked, and resolved within SLAs

Incident, Request & Problem Management
  • Resolve incidents and service requests following ITIL-aligned Service Desk processes
  • Accurately document troubleshooting steps, root cause, and resolution details in ServiceNow
  • Identify recurring issues and escalate trends to Problem Management or engineering teams
  • Participate in major incident support and on-site response as required

Knowledge & Continuous Improvement
  • Create and update knowledge articles and SOPs for repeatable support processes
  • Mentor Level 1 Service Desk technicians and assist with skill development
  • Contribute to Service Desk improvement initiatives, automation opportunities, and standardization efforts

Required Qualifications
Technical Skills
  • 3-5 years of experience in IT support or Service Desk Level 2 / Desktop Support roles
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Active Directory / Entra ID (users, groups, access troubleshooting)
  • Hands-on experience with hardware deployment, imaging, and troubleshooting
  • Experience supporting line-of-business applications in a corporate environment
  • Familiarity with ITSM tools preferably ServiceNow

Soft Skills & Business Acumen
  • Strong customer service mindset with the ability to support non-technical users
  • Ability to communicate clearly and professionally with business stakeholders
  • Comfortable prioritizing work based on business impact and urgency
  • Able to work independently while collaborating effectively with cross-functional IT teams

Preferred Qualifications
  • Experience supporting one or more of: Vertafore IMS, ImageRight, QuickBooks, Insurity
  • Experience with Intune, Autopilot, and modern endpoint management
  • ITIL Foundation or equivalent service management experience
  • Previous experience in regulated or insurance-focused environments

Success Factors for This Role
A successful Service Desk On-Site Level 2 Support Engineer:
  • Resolves most issues without escalation
  • Acts as a trusted on-site IT presence for business users
  • Improves user satisfaction through responsiveness, professionalism, and customer service skills
  • Identifies recurring issues and helps the organization reduce ticket volume over time

Benefits We Offer
  • Hybrid work option available
  • Competitive Medical, Dental, Vision, Disability, and Life insurance
  • 401k with Company Match
  • Generous Paid Vacation
  • Paid Holidays

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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