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Remote L3 Support Engineer Jobs in Florida (NOW HIRING)

ClearlyAgile

Lead Application Support Engineer

Tampa, FL · On-site +1

Remote Overview We are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service applications. This position serves as a hands ...

ClearlyAgile

Lead Application Support Engineer

Tampa, FL · On-site +1

Remote Overview We are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service applications. This position serves as a hands ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Carrier

Critical Systems Service Support Engineer

FL · On-site +1

As a Critical Systems Service Support Engineer, you will help advance ALC's business through ... Remote US, Must be permanent US resident. Visa sponsorship not available. Essential Functions:

KEYENCE

Field Application Engineer

Tampa, FL · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Wood Plc

Transmission Line Engineer (remote)

Orlando, FL · On-site +1

This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...

Wood Plc

Transmission Line Engineer (remote)

Tampa, FL · On-site +1

This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...

Wood Plc

Distribution Engineer (remote)

Lakeland, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Jacksonville, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Jacksonville, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are the most commonly searched types of L3 Support Engineer jobs in Florida? The most popular types of L3 Support Engineer jobs in Florida are:
What are popular job titles related to Remote L3 Support Engineer jobs in Florida? For Remote L3 Support Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Florida look for? The top searched job categories for Remote L3 Support Engineer jobs in Florida are:
What cities in Florida are hiring for Remote L3 Support Engineer jobs? Cities in Florida with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Florida as of June 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.
Lead Application Support Engineer

Lead Application Support Engineer

ClearlyAgile

Tampa, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Lead Application Support Engineer
Location: Remote
Overview
We are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service applications. This position serves as a hands-on second level of support, handling escalations from the Help Desk and ensuring stability, security, and performance of key business systems.
In addition, this position will be responsible for directing a small, distributed team - one Support Engineer (London) and one nearshore/local Support Engineer - to ensure timely, high-quality support delivery.
Key Responsibilities
Team Leadership
  • Oversee and mentor a team of support engineers (London & nearshore/local)
  • Manage daily workload and assignments, ensuring timely and accurate ticket resolution and project process.
  • Develop and promote best practices in troubleshooting, documentation, and communication

Application Support & Operations
  • Manage and coordinate the lifecycle of application patching, version upgrades, and routine maintenance for both custom and vendor applications, including creating status reports, developing schedules for deliverables, deployment of fixes and communications
  • Provide 2nd-level support for Legal and Corporate Service applications
  • Handle escalations from the Help Desk and direct requests from end users
  • Diagnose and resolve bugs, escalating to development teams when necessary
  • Monitor system automated tests and health checks and create action plans for any issues
  • Ensure system stability, performance optimization, and data integrity

Technical Responsibilities
  • Perform scheduled maintenance tasks and operations to keep applications running smoothly
  • Support and troubleshoot web applications, web servers, and database connectivity
  • Understand how web servers and databases interact across client/server environments
  • Manage group-based security and user access controls
  • Support process improvements and contribute to automation initiatives

Continuous Improvement
  • Analyze incident trends and identify opportunities for improvement and incident prevention
  • Document standard operating procedures, best practices, and known error resolutions
  • Recommend improvements to application lifecycle management and support models

Qualifications & Skills
  • 5+ years of experience in application support, system administration, or IT operations
  • Strong background supporting web applications and Microsoft server technologies
  • Understanding of client/server architectures, web servers and database systems (SQL Server or similar)
  • Knowledge of HTTP/HTTPS, SSO, SSL/TLS, and group-based security models
  • Experience in patching and upgrading applications
  • Familiarity with legal systems or corporate service applications is a plus
  • Proven ability to lead small teams and manage workloads effectively
  • Knowledge of incident, change, and problem management frameworks (ITIL certification a plus)
  • Excellent communication, problem-solving, and documentation skills
  • Experience working remotely with distributed or global teams

Benefits
ABOUT THE COMPANY
ClearlyAgile is one of the fastest growing Agile companies in the Tampa Bay area. We foster career growth and are focused on having fun while delivering quality products and services to our clients. With Unlimited Paid Time Off; 10 paid holidays; Medical, Vision and Dental benefits that start on your first day; Share Apprecition Rights; 401(k); paid training certifications; and very competitive compensation plans, ClearlyAgile strives to listen to and invest in its most important asset...its people.
Our Mission: Transform our customer's businesses using Agile methodologies and principles to help them succeed in a flexible, collaborative, self-organizing and fast-paced environment.
Our Values: We hire and reward based on our core values.
    • Show Your Passion - Have passion for what you do. Be an active learner with a commitment to grow. Attend and participate in events!
    • Be a Champion of Agile - Spread the word. Back it up with examples, case studies, and data points. Lead by example.
    • Teamwork - Be cooperative and collaborative while maintaining a team-first mindset.
    • Customer-centric - Always focus on the client and their customers. See the world from their perspectives.
    • Quality - Maintain a sense of pride in the quality of your work and the collective work of the team.
    • Be a Leader - Empower yourself to make decisions and don't be paralyzed by fear of failure.

We are an equal opportunity employer and committed to a diverse workforce.
To learn more about us visit our website at www.clearlyagile.com.

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