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Remote Production Support Engineer Jobs in Florida

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

... product. * Assist our customers with migrating their WordPress site's to Rocket.net. * Provide ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

... product. * Assist our customers with migrating their WordPress site's to Rocket.net. * Provide ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

FileCloud

Technical Support Engineer (USA)

Tampa, FL · On-site +1

... remote and will require working remotely with other team members. About the Product & Company ... support tickets within SLA * Create internal tickets with product engineering * Fill in required ...

FileCloud

Technical Support Engineer (USA)

Tampa, FL · Remote

... remote and will require working remotely with other team members. About the Product & Company ... support tickets within SLA * Create internal tickets with product engineering * Fill in required ...

Carrier

Critical Systems Service Support Engineer

FL · On-site +1

As a technical and product expert, you will solve highly complex problems, lead in training less ... Remote US, Must be permanent US resident. Visa sponsorship not available. Essential Functions:

Blossom

Lead Implementations Support Engineer

FL · On-site +1

$98K - $129K/yr

... with Product, Engineering, DevOps, and Customer Success to align timelines, dependencies, and ... support. • Strong knowledge of ETL development and automation for data migrations and ...

KEYENCE

Field Application Engineer

Tampa, FL · On-site +1

$54K - $81K/yr

Install and program our products using hand tools or programming languages. * Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100 ...

MHI

Senior Engineer, Remote Commissioning

Lake Mary, FL · On-site +1

$91K - $125K/yr

Serve as senior technical interface with site teams, engineering, product support, IT, project ... and remote commissioning support. * Strong analytical, problem-solving, and technical decision ...

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Remote Production Support Engineer information

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are the most commonly searched types of Production Support Engineer jobs in Florida? The most popular types of Production Support Engineer jobs in Florida are:
What are popular job titles related to Remote Production Support Engineer jobs in Florida? For Remote Production Support Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Production Support Engineer jobs in Florida look for? The top searched job categories for Remote Production Support Engineer jobs in Florida are:
What cities in Florida are hiring for Remote Production Support Engineer jobs? Cities in Florida with the most Remote Production Support Engineer job openings:
Remote Production Support Engineer jobs near you

WordPress Support Engineer

Rocket.net

Jupiter, FL • Remote

$134K/yr

Full-time

PTO

Posted 22 days ago

Job description

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer's voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site's to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a "WOW!" experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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