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Product Support Engineer Jobs in Florida (NOW HIRING)

Avionica

Product Support Engineer

Miami, FL · On-site

$57K/yr

The Product Support Engineer position will provide front line product support to customers utilizing Avionica products. This support will typically be telephone based, but may include on-site support ...

Avionica

Product Support Engineer

Miami, FL

The Product Support Engineer position will provide front line product support to customers utilizing Avionica products. This support will typically be telephone based, but may include on-site support ...

Bruker

Product Support Engineer

Delray Beach, FL · On-site

The Product Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale instrumentation support ...

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Product Support Engineer information

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$12

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How much do product support engineer jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for product support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What does a product support engineer do?

A product support engineer provides technical assistance and troubleshooting for a company's products or services. They analyze customer issues, collaborate with development teams to resolve problems, and often use tools like ticketing systems and diagnostic software to ensure product functionality and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Product Support Engineer, and why are they important?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What engineers make $300,000 a year?

Senior engineers in fields such as software, data, or systems engineering can earn $300,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High-paying engineering roles often require advanced certifications, expertise in high-demand technologies, and work in competitive industries like tech, finance, or aerospace.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product support engineers in the US typically earn a median annual salary of around $70,000 to $90,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn over $100,000 annually.

What is a Product Support Engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are some common challenges Product Support Engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What engineer makes $500,000 a year?

Highly experienced software engineers, especially those in senior or specialized roles such as machine learning engineers or software architects, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and compensation may include base salary, bonuses, and stock options in large tech companies.
What are popular job titles related to Product Support Engineer jobs in Florida? For Product Support Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Product Support Engineer jobs in Florida look for? The top searched job categories for Product Support Engineer jobs in Florida are:
Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Florida as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.
Product Support Engineer

Product Support Engineer

Avionica

Miami, FL • On-site

$57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Purpose:
The Product Support Engineer position will provide front line product support to customers utilizing Avionica products. This support will typically be telephone based, but may include on-site support in cases where deemed beneficial. The product support engineer will work with engineering, production, quality, and sales staff within Avionica throughout the life cycle of the product to promptly analyze and resolve customer needs arising from use of Avionica products.
This is a full-time, 40-hour position structured as four 10-hour shifts per week. The shift assignment is as follows:
  • Sunday, 9AM-8PM (with hour lunch), remote
  • Mon, Tues, Wed, 9AM-8PM (with hour lunch), on-site

Necessary training will be held in Miami office during onboarding period. Supplemental training after onboarding period will occur in Miami office as needed.
Responsibilities:
  • Maintain familiarity with the design and operation of current and newly released Avionica products.
  • Interface with current customers at all levels, as required, for the diagnosis and resolution of field failures or problems.
  • Aid personnel where necessary to identify and resolve challenges arising during the production phase and subsequent field use of Avionica products.
  • Work with internal research and development personnel as required in implementing complex changes to existing products.
  • Research and recommend solutions for component availability/reliability issues arising during the life cycle of the product.
  • Generate documentation, as required, to support the modification and verification of released hardware and software designs including, but not limited to:

- Service letters
- FAQ's
  • Interface with other internal and external personnel including, but not limited to:

- External aircraft maintenance and support personnel.
- Production and Quality personnel
- Engineering personnel
- Sales personnel
  • May travel as much as needed to accommodate above duties.

Requirements/Desired Knowledge and Skill:
  • Weekend availability is required.
  • Familiarity with computer networks and communication is a plus, though not mandatory.
  • Familiarity with aircraft systems and avionics equipment is a plus, though not mandatory.
  • Ability to interpret wiring diagrams.
  • Proficient in Microsoft Office Suite.
  • Willingness to learn.

Benefits include:
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • 401(k)
  • Vision insurance

Please do not feel discouraged if you do not meet the above criteria. All Job duties and responsibilities will be trained.
About Avionica:
Avionica is a cutting-edge aerospace technology company that specializes in providing advanced solutions for aircraft data management and communications. With a commitment to innovation and excellence, Avionica has established itself as a trusted industry leader, delivering state-of-the-art products and services to a global customer base.
Founded in 1992 Avionica has consistently pushed the boundaries of aviation technology, revolutionizing the way aircraft data is collected, analyzed, and utilized. The company's core focus lies in developing groundbreaking avionics equipment, data acquisition systems, and advanced software applications that enhance operational efficiency, safety, and maintenance effectiveness for airlines, operators, and maintenance organizations.
Avionica's portfolio includes a wide range of products designed to meet the evolving needs of the aviation industry. Their advanced avionics systems collect and transmit real-time aircraft data, enabling operators to monitor critical parameters, optimize fuel consumption, enhance flight safety, and improve overall fleet performance. These solutions leverage the power of data analytics and cloud-based platforms to deliver actionable insights and drive operational excellence.
In addition to their innovative products, Avionica provides comprehensive support services to ensure the seamless integration, installation, and ongoing maintenance of their solutions. Their team of highly skilled engineers and technicians work closely with customers to tailor solutions that meet their specific requirements, offering unparalleled technical expertise and customer support.
Customer support. Product support. IT. Information Technology. Night Shift. Customer Engineering.

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