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Product Support Engineer Jobs in Florida (NOW HIRING)

Carrier

Light Commercial Product Support Engineer

FL · On-site +1

$79K - $158K/yr

Support manufacturing quality teams and engineering with product and process improvements. * Communicate product updates and important product information in customer facing meetings. * The incumbent ...

Apex Systems

Product Services Engineer

Juno Beach, FL · On-site

Job#: 3046045 Product Services Engineer Location: Juno Beach, Florida (Onsite) Role Overview We are ... Manage user support requests, troubleshoot application issues, resolve tickets, and coordinate with ...

2T Consulting

Application Support Engineer

Baldwin, FL · On-site

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

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How much do product support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for product support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in Florida?

For Product Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Florida look for?

The top searched job categories for Product Support Engineer jobs in Florida are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Sr. Product Support Engineer

Sierra Nevada Corporation

Shalimar, FL • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Sierra Nevada Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

Senior Product Support Engineer – Senior Product Support Engineer at Mission Solutions and Technologies (MST). Provide expert‑level technical support for product and system prototypes; lead troubleshooting, manage complex technical issues, ensure product reliability, mentor junior engineers, and drive strategic initiatives to enhance support processes.

Responsibilities
  • Provide expert technical support for product and system prototypes.
  • Lead and manage product installation, testing, and validation projects.
  • Diagnose and resolve critical technical issues and defects.
  • Develop and implement advanced corrective actions in collaboration with engineering teams.
  • Create and oversee high‑quality technical documentation.
  • Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
  • Lead product demonstrations, training sessions, and technical workshops.
  • Mentor junior engineers and contribute to their professional development.
  • Drive strategic initiatives to improve product support processes and performance.
QualificationsMust Have
  • High school diploma or GED equivalent.
  • 10+ years of experience in a technical support or engineering role.
  • Higher level relevant degree may substitute for experience.
  • Expert‑level troubleshooting and diagnostic skills.
  • Extensive experience with product installation and testing processes.
  • Progressive hands‑on experience with wireless networks, tactical communications and personal computers.
  • Communication and customer interface skills.
  • Comprehensive understanding of system‑level maintenance of networks and communications systems.
  • Ability to deploy for an extended amount of time to various OCONUS operating locations.
  • Meeting current DoD and Combatant Command requirements for deployed locations.
  • Successfully pass a pre‑deployment medical assessment.
  • Willing and able to work extended hours, holidays, and shift schedules as required.
  • Current/valid passport and ability to obtain a visa to travel internationally.
  • Willing to TDY for extensive amounts of time.
  • Willing to deploy OCONUS on an approximate 60/60 rotation.
  • Active Top Secret with SCI eligibility U.S. Security Clearance required.
Prefer
  • Master’s degree in Engineering or a related field.
  • Extensive experience with advanced prototype or concept product development.
  • Comprehensive knowledge of Aerospace and Defense industry standards and practices.
  • Relevant technical certifications (e.g., Six Sigma, Project Management Professional).
  • Working knowledge of operating military units and logistics.
  • Familiarity with the network and integration of traditional communications systems and sensors.
  • Ability to read schematics, use service manuals, follow test procedures, and use logical troubleshooting techniques.
  • Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
  • Background in the Aerospace and Defense Industry, Government, or U.S. Military.
  • Leadership experience in the military or civilian organization.
Essential Functions
  • Ability to sit and work at a computer for extended periods.
  • Hand/finger dexterity for operating computer equipment.
  • Ability to lift up to 20 lbs occasionally.
  • Capability to work in an office or hybrid environment.
  • Occasional travel may be required.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

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