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Product Support Engineer Jobs in Florida (NOW HIRING)

Oracle

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... And with AI embedded across our products and services, we help customers turn that promise into a ...

Oracle

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... And with AI embedded across our products and services, we help customers turn that promise into a ...

Oracle Corporation

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... And with AI embedded across our products and services, we help customers turn that promise into a ...

Oracle Corporation

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... And with AI embedded across our products and services, we help customers turn that promise into a ...

Oracle Corporation

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As a Support Engineer, you will provide functional and technical support for the Oracle ... And with AI embedded across our products and services, we help customers turn that promise into a ...

Oracle

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As a Support Engineer, you will provide functional and technical support for the Oracle ... And with AI embedded across our products and services, we help customers turn that promise into a ...

Oracle

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As a Support Engineer, you will provide functional and technical support for the Oracle ... And with AI embedded across our products and services, we help customers turn that promise into a ...

Oracle

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As a Support Engineer, you will provide functional and technical support for the Oracle ... And with AI embedded across our products and services, we help customers turn that promise into a ...

AIR Control Concepts

Sales Support Engineer

Jacksonville, FL · On-site

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supporting the sales team with technical documentation, product information, and customer correspondence Experience and Requirements : Required Qualifications: * Technical or engineering background ...

AIR Control Concepts

Sales Support Engineer

Sanford, FL · On-site

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supporting the sales team with technical documentation, product information, and customer correspondence Experience and Requirements : Required Qualifications: * Technical or engineering background ...

AIR Control Concepts

Sales Support Engineer

Sanford, FL · On-site

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supporting the sales team with technical documentation, product information, and customer correspondence Experience and Requirements : Required Qualifications: * Technical or engineering background ...

AIR Control Concepts

Sales Support Engineer

Jacksonville, FL · On-site

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supporting the sales team with technical documentation, product information, and customer correspondence Experience and Requirements : Required Qualifications: * Technical or engineering background ...

Andor Health

Application Support Engineer - Level 3

Orlando, FL

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overall experience Minimum 3 years in application/production support, software support engineering, or a closely related role. Compliance exposure Direct working experience in a HIPAA-regulated ...

Andor Health

Application Support Engineer - Level 3

Orlando, FL

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overall experience Minimum 3 years in application/production support, software support engineering, or a closely related role. Compliance exposure Direct working experience in a HIPAA-regulated ...

Andor Health

Application Support Engineer - Level 3

Orlando, FL · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overall experience Minimum 3 years in application/production support, software support engineering, or a closely related role. Compliance exposure Direct working experience in a HIPAA-regulated ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Description Technical Support Engineer Job Details Job Type Full-time Description Position Summary ... In addition, the Software Product Support Specialist will need to communicate with team members and ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software ... In addition, the Software Product Support Specialist will need to communicate with team members and ...

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team ... Test and verify ONYX show files on Christie Lites Original Rental Product Line (ORPL) equipment to ...

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team ... Test and verify ONYX show files on Christie Lites Original Rental Product Line (ORPL) equipment to ...

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All JobsProduct Support Engineer JobsProduct Support Engineer Jobs in Florida

Product Support Engineer information

See Florida salary details

$12

$29

$50

How much do product support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for product support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in Florida?

For Product Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Florida look for?

The top searched job categories for Product Support Engineer jobs in Florida are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Support Engineer

Oracle

Orlando, FL • On-site

$23.08 - $45.05/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

55th of 245 rated software companies

Job description

Support Engineer - Oracle Health 

Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Overview

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.

Key Responsibilities

  • Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
  • Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
  • Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
  • Collaborate cross-functionally to escalate and resolve complex or critical issues
  • Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
  • Prioritize workload effectively to meet service level expectations and client needs
  • Provide guidance and support to internal stakeholders on escalated customer situations
  • Contribute to a collaborative team environment by sharing knowledge and supporting peers
  • Participate in after-hours, weekend, and holiday on-call rotations for critical issue support

Qualifications

  • 3+ years of experience in customer support, technical support, IT services, or healthcare industry
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • Experience with troubleshooting, help desk environments, or ticketing systems
  • Ability to work onsite 3 days per week in one of the designated hub locations
  • Ability to obtain required government security clearance

Preferred Skills

  • Basic IT and networking knowledge
  • Experience with SQL or querying databases
  • Familiarity with CCL, HL7, or healthcare systems
  • Exposure to backend troubleshooting or system maintenance
  • Technical certifications (preferred)

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $23.08 to $45.05 per hour; from: $48,000 to $93,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1


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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

Social media

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