ZipRecruiter

Log In

2

Work From Home Wordpress Support Engineer Jobs in Florida

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... Ability to work from anywhere in the world. You can travel and work in a new city every month. Work ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... Ability to work from anywhere in the world. You can travel and work in a new city every month. Work ...

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · On-site +1

$55.75 - $74/hr

Work closely with WordPress Support Engineers, Shift Leads, Site Reliability Engineers, and ... Ability to work from anywhere in the world. You can travel and work in a new city every month. Work ...

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · Remote

$55.75 - $74/hr

Work closely with WordPress Support Engineers, Shift Leads, Site Reliability Engineers, and ... Ability to work from anywhere in the world. You can travel and work in a new city every month. Work ...

The Jernigan Agency

WORK FROM HOME

Thonotosassa, FL · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Semler Agency

Work From Home Sales

Jacksonville, FL · Remote

This role is designed for individuals looking to learn a new skill and work from home with support. Responsibilities: * Connect with individuals requesting information * Provide guidance on coverage ...

The Semler Agency

Work From Home Sales

Jacksonville, FL · On-site +1

This role is designed for individuals looking to learn a new skill and work from home with support. Responsibilities: * Connect with individuals requesting information * Provide guidance on coverage ...

AO Globe Life

Entry Level Work From Home

Kissimmee, FL · On-site +1

Why Join Our Team? 🌎 100% Remote Flexibility Work from anywhere with a reliable internet ... Company-supported life insurance * Accidental death coverage * Leadership development opportunities

Symmetry

Remote Sales Work From Home

Kissimmee, FL · On-site +1

$60K - $200K/yr

Remote Sales Work From Home Organization Description: There has never been a better time to have total control of your schedule with the ability to meet with clients remotely, over the phone, or in ...

next page

Showing results 1-20

All JobsWordpress Support Engineer JobsWork From Home Wordpress Support Engineer JobsWork From Home Wordpress Support Engineer Jobs in Florida

Work From Home Wordpress Support Engineer information

What does a work from home WordPress support engineer do?

A Work From Home WordPress Support Engineer assists clients and users with troubleshooting, configuring, and optimizing their WordPress websites remotely. They handle technical issues such as plugin or theme conflicts, site speed problems, security concerns, and general site maintenance. Communication is typically conducted via email, chat, or support tickets, requiring strong problem-solving skills and a customer-centric approach. These engineers also help educate users on using WordPress features and best practices, ensuring websites run smoothly and securely.

What are the key skills and qualifications needed to thrive as a work from home WordPress support engineer?

To excel as a Work From Home WordPress Support Engineer, you need strong knowledge of WordPress, website troubleshooting, and basic web development skills, typically supported by experience or certifications in WordPress and related technologies. Familiarity with tools like cPanel, FTP clients, MySQL databases, and ticketing systems such as Zendesk or Freshdesk is often required. Exceptional customer service, clear written communication, and problem-solving abilities set top performers apart in this remote role. These skills ensure efficient resolution of technical issues, high client satisfaction, and effective collaboration while working independently.

What are some common challenges faced by work from home WordPress support engineers, and how can they be managed?

One common challenge for Work From Home WordPress Support Engineers is effectively communicating with clients and team members remotely, which requires clear written and verbal skills. Additionally, troubleshooting issues across a variety of WordPress configurations and plugins can be complex, so staying organized and maintaining up-to-date technical knowledge is essential. Setting up a dedicated workspace, using collaborative tools, and regularly participating in team meetings can help manage these challenges and maintain productivity.

What is the difference between Work From Home Wordpress Support Engineer vs Wordpress Developer?

AspectWork From Home Wordpress Support EngineerWordpress Developer
Primary RoleProvides technical support, troubleshooting, and maintenance for Wordpress sitesDevelops, customizes, and builds Wordpress websites and themes
Required SkillsTechnical troubleshooting, plugin management, basic coding, customer supportWeb development, PHP, HTML/CSS, JavaScript, theme/plugin customization
Work EnvironmentRemote, client-facing or internal support teamsRemote or on-site, project-based or freelance work
Common CertificationsNone mandatory, but certifications like Wordpress or technical support courses helpWeb development certifications, PHP, JavaScript courses

While both roles often work remotely and involve Wordpress, the Support Engineer focuses on troubleshooting and maintaining existing sites, whereas the Wordpress Developer primarily builds and customizes websites from scratch or for clients.

What are popular job titles related to Work From Home Wordpress Support Engineer jobs in Florida?

For Work From Home Wordpress Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Work From Home Wordpress Support Engineer jobs in Florida look for?

The top searched job categories for Work From Home Wordpress Support Engineer jobs in Florida are:

Work From Home Wordpress Support Engineer jobs near you

WordPress Support Engineer

Jupiter, FL • Remote

Rocket.net
See more jobs at Rocket.netexternal

$134K/yr

Full-time

PTO

Re-posted 15 days ago

Job description

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer's voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site's to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a "WOW!" experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

Apply