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Product Support Engineer Jobs in Florida (NOW HIRING)

Apex Systems

Product Services Engineer

Juno Beach, FL · On-site

Job#: 3046045 Product Services Engineer Location: Juno Beach, Florida (Onsite) Role Overview We are ... Manage user support requests, troubleshoot application issues, resolve tickets, and coordinate with ...

2T Consulting

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

2T Consulting

Application Support Engineer

Baldwin, FL · On-site

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

2T Consulting

FL · On-site

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

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Product Support Engineer information

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How much do product support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for product support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in Florida?

For Product Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Florida look for?

The top searched job categories for Product Support Engineer jobs in Florida are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Product Services Engineer

Apex Systems

Juno Beach, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job#: 3046045
Job Description:
Product Services Engineer
Location: Juno Beach, Florida (Onsite)
Role Overview
We are seeking a Product Services Engineer to join a dedicated Product Services Engineering team. This role focuses on root cause analysis, issue resolution, and customer communication for a portfolio of internal and external energy software platforms. The ideal candidate will have experience troubleshooting software applications and a strong customer advocacy mindset. This position offers a career path toward Product Management or Software Engineering, and is not a Help Desk or Desktop Support role.
Key Responsibilities
  • Manage user support requests, troubleshoot application issues, resolve tickets, and coordinate with software engineering teams.
  • Perform technical troubleshooting, including ticket triage, root cause analysis, and escalation to development teams through JIRA when needed.
  • Engage in end-user interactions, address training-related questions, and maintain ongoing ticket communication from intake through resolution.
  • Understand user context to identify usage patterns that could lead to support intervention.
  • Identify product enhancements and prioritize bug fixes to improve the product and customer experience.
  • Provide feedback to product teams to enhance the overall customer experience.

Required Qualifications
  • Experience in application or software troubleshooting.
  • A strong customer communication and support mindset.
  • Technical aptitude with SQL, Unix/Linux, and AWS, with an ability to investigate root causes.
  • Familiarity with the Software Development Life Cycle.
  • Experience identifying model inputs and outputs and the ability to set up a local development environment to debug and troubleshoot user-reported issues.
  • Familiarity with monitoring and observability tools like Grafana or CloudWatch.
  • Familiarity with AWS Services including S3, CloudWatch, Lambda, and Step Functions.
  • Technical aptitude with exposure to software development concepts, with Python being preferred.
Preferred Qualifications
  • Experience in a role such as Application Support Engineer, Product Support Engineer, Technical Support Engineer, or Software Support Engineer.
  • Background as a Technical Business Systems Analyst or Product Operations Analyst.
  • Familiarity with renewable energy concepts.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

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