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Technical Support Engineer Manager Jobs in Texas

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ... Managing projects from concept through commissioning, including planning, scheduling, supplier ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ... Managing projects from concept through commissioning, including planning, scheduling, supplier ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up ... The AVEVA PI Data Infrastructure is the leading operations data management platform in essential ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Manage technical support activities, including documentation, corrective actions, root cause ... or Electrical Engineering with relevant industry experience. * Strong troubleshooting skills ...

NICE

Technical Support Engineer

Richardson, TX · On-site

... technical findings. * Partner closely with Engineering and Product teams to resolve recurring ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of ... Perform duties as required/assigned by line manager * Achieve acceptable service level goals

Collectorsuniverse

Technical Support Engineer

Plano, TX · Hybrid

$41 - $67/hr

In this capacity, you manage high-level support requests that require specialized diagnostic ... Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Manage technical support activities, including documentation, corrective actions, root cause ... or Electrical Engineering with relevant industry experience. * Strong troubleshooting skills ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of ... Perform duties as required/assigned by line manager * Achieve acceptable service level goals

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

... the Technical Support Engineer II role at AVEVA offers a compelling opportunity to make a ... The AVEVA PI Data Infrastructure is the leading operations data management platform in essential ...

Aveva

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up ... The AVEVA PI Data Infrastructure is the leading operations data management platform in essential ...

NICE

Technical Support Engineer

Richardson, TX · On-site

... technical findings. * Partner closely with Engineering and Product teams to resolve recurring ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

Siemens

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Hours: Monday - Friday, 8:00 am to 5:00 pm, 40 Hours/Week Summary of ... Act as customer advocate at Siemens and liaise with R&D/Product Management to ensure that customers ...

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Technical Support Engineer Manager information

What does a Technical Support Engineer Manager do?

A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.

How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?

A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?

To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.

What are the most commonly searched types of Technical Support Engineer jobs in Texas?

The most popular types of Technical Support Engineer jobs in Texas are:

What cities in Texas are hiring for Technical Support Engineer Manager jobs?

Cities in Texas with the most Technical Support Engineer Manager job openings:

Technical Support Engineer

Dallas, TX • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 10 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Services is searching for a Technical Support Engineer for a contract opportunity in Plano, TX.


Technical Support Engineer Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II 

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 


Technical Support Engineer Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) 

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills 

Ability to multi-task and prioritize job requirements 

Strong personal organization skills 

Bachelors degree preferred, but not required. 


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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