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Technical Support Engineer Manager Jobs in Texas

We are looking to add to our team and desire a Technical Support Engineer to be part of a team that provides the most advanced end-to-end solutions that detect, track, engage and neutralize a broad ...

You will enjoy managing accounts, and seeing any potential issues through to a resolution. This ... Once trained up, members of the Support team will have a high level of working knowledge of ...

You will enjoy managing accounts, and seeing any potential issues through to a resolution. This ... Once trained up, members of the Support team will have a high level of working knowledge of ...

The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include: Troubleshooting system, software ...

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... Keep client information accurate, organized, and up to date in the CRM * Share product and ...

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... Keep client information accurate, organized, and up to date in the CRM * Share product and ...

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... Keep client information accurate, organized, and up to date in the CRM * Share product and ...

... technical findings. * Partner closely with Engineering and Product teams to resolve recurring ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Strong customer ownership skills, with the ability to manage complex investigations while keeping ...

... technical findings. * Partner closely with Engineering and Product teams to resolve recurring ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

Showing results 41-60

Technical Support Engineer Manager information

What does a Technical Support Engineer Manager do?

A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.

How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?

A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?

To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.

What are the most commonly searched types of Technical Support Engineer jobs in Texas?

The most popular types of Technical Support Engineer jobs in Texas are:

What cities in Texas are hiring for Technical Support Engineer Manager jobs?

Cities in Texas with the most Technical Support Engineer Manager job openings:

Tier II Technical Support Engineer

Plano, TX

Full-time

Re-posted 3 days ago


Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Tier II Technical Support Engineer


On behalf of our client, Procom Services is searching for a Tier II Technical Support Engineer for a contract opportunity in Plano, TX.


Tier II Technical Support Engineer Job Details


Provides technical support to field engineers, technicians, and other personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and/or upgrade. Provides support to customer/users where the product is highly technical or sophisticated in nature. 


Tier II Technical Support Engineer Mandatory Skills


-Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. 

-Ability to maintain poise and professionalism under pressure. 

-Ability to multi-task, prioritizes job requirements, and meet deadlines. 

-Friendly and approachable personality with positive attitude. 

-Self-motivated and productive focus. 

-Strong proven, customer service soft skills. 

-Strong troubleshooting and documentation skills. 

Product specific requirements:

-General understanding of SQL as related to product support. 

-Knowledge of TCP/IP and LAN technologies. 

-Strong analytical abilities including log analysis skills. 

-Understanding of Windows Operating system. 

-Understanding of Linux Operation systems.


Tier II Technical Support Engineer Start Date


ASAP


Tier II Technical Support Engineer Assignment Length


6 months with possible extensions

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.Â