They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve ... manage and execute all functional responsibilities for assigned systems or programs, often ...
They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve ... manage and execute all functional responsibilities for assigned systems or programs, often ...
Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical ... Ability to manage multiple active incidents simultaneously without losing quality or urgency on any ...
Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical ... Ability to manage multiple active incidents simultaneously without losing quality or urgency on any ...
Create the future of e-health together with us by becoming an Associate Technical Support Engineer ... Manage multiple open cases and provide timely updates to internal and external customers. Your ...
Create the future of e-health together with us by becoming an Associate Technical Support Engineer ... Manage multiple open cases and provide timely updates to internal and external customers. Your ...
Create the future of e-health together with us by becoming an Associate Technical Support Engineer ... Manage multiple open cases and provide timely updates to internal and external customers. Your ...
Create the future of e-health together with us by becoming an Associate Technical Support Engineer ... Manage multiple open cases and provide timely updates to internal and external customers. Your ...
Senior Technical Support Engineer
Annapolis, MD · On-site
$122K - $253K/yr
Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical ... Independently manage and execute all functional responsibilities for assigned systems or programs ...
Senior Technical Support Engineer
Annapolis, MD · On-site
$122K - $253K/yr
Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical ... Independently manage and execute all functional responsibilities for assigned systems or programs ...
Senior Technical Support Engineer
Annapolis Junction, MD · On-site
$122K - $253K/yr
Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical ... Independently manage and execute all functional responsibilities for assigned systems or programs ...
Senior Technical Support Engineer
Annapolis Junction, MD · On-site
$122K - $253K/yr
Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical ... Independently manage and execute all functional responsibilities for assigned systems or programs ...
We're looking for a Technical Support Engineer who is equal parts problem solver and communicator ... Ability to manage multiple open issues, prioritize effectively, and follow through without being ...
We're looking for a Technical Support Engineer who is equal parts problem solver and communicator ... Ability to manage multiple open issues, prioritize effectively, and follow through without being ...
Technical Support Engineer II - Hybrid (DC)
Bethesda, MD · On-site
$30 - $35/hr
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater ... As we continue to expand our services, we are eager to find a Technical Support Engineer II ...
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Technical Support Engineer II - Hybrid (DC)
Bethesda, MD · On-site
$30 - $35/hr
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater ... As we continue to expand our services, we are eager to find a Technical Support Engineer II ...
Technical Support Engineer II - Hybrid (DC)
Bethesda, MD · Hybrid
$30 - $35/hr
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater ... As we continue to expand our services, we are eager to find a Technical Support Engineer II ...
Technical Support Engineer II - Hybrid (DC)
Bethesda, MD · Hybrid
$30 - $35/hr
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater ... As we continue to expand our services, we are eager to find a Technical Support Engineer II ...
Cloud Support Engineer
Clinton, MD · On-site
... and supporting clients with technical issues. Responsibilities : • Research and identify ... manage several open issues at one time. • Follow up with leadership to ensure production ...
Cloud Support Engineer
Clinton, MD · On-site
... and supporting clients with technical issues. Responsibilities : • Research and identify ... manage several open issues at one time. • Follow up with leadership to ensure production ...
Technical Program Support Engineer
Odenton, MD · On-site
$116K - $210K/yr
The Leidos Digital Sector/Global Solutions Management-Operations II (GSMO-II) contract has an IMMEDIATE NEED for a Technical Program Support Engineer in Fort Meade, MD. The Engineer will leverage ...
Technical Program Support Engineer
Odenton, MD · On-site
$116K - $210K/yr
The Leidos Digital Sector/Global Solutions Management-Operations II (GSMO-II) contract has an IMMEDIATE NEED for a Technical Program Support Engineer in Fort Meade, MD. The Engineer will leverage ...
Technical Program Support Engineer
Odenton, MD · On-site
$116K - $210K/yr
The Leidos Digital Sector/Global Solutions Management-Operations II (GSMO-II) contract has an IMMEDIATE NEED for a Technical Program Support Engineer in Fort Meade, MD. The Engineer will leverage ...
Technical Program Support Engineer
Odenton, MD · On-site
$116K - $210K/yr
The Leidos Digital Sector/Global Solutions Management-Operations II (GSMO-II) contract has an IMMEDIATE NEED for a Technical Program Support Engineer in Fort Meade, MD. The Engineer will leverage ...
Senior Technical Support Engineer with Security Clearance
Annapolis, MD · On-site
$122K - $253K/yr
Nightwing is seeking an experienced Senior Technical Support Engineer, who will play a critical ... Independently manage and execute all functional responsibilities for assigned systems or programs ...
Senior Technical Support Engineer with Security Clearance
Annapolis, MD · On-site
$122K - $253K/yr
Nightwing is seeking an experienced Senior Technical Support Engineer, who will play a critical ... Independently manage and execute all functional responsibilities for assigned systems or programs ...
UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Experience in managing service delivery and ensuring compliance with defined SLAs. * Technical ...
UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field ... Experience in managing service delivery and ensuring compliance with defined SLAs. * Technical ...
This Engineer will work onsite, and support deployed software products used for DoD organizational ... management. * Experience creating technical documentation, support procedures, SOPs, and status ...
This Engineer will work onsite, and support deployed software products used for DoD organizational ... management. * Experience creating technical documentation, support procedures, SOPs, and status ...
... Engineer to join our team in supporting the Wideband Satellite Communications Operations and ... for managing and troubleshooting complex computer networks, and management of WSOMS computer ...
... Engineer to join our team in supporting the Wideband Satellite Communications Operations and ... for managing and troubleshooting complex computer networks, and management of WSOMS computer ...
Product Support Engineer
Annapolis Junction, MD · On-site
$165K - $175K/yr
... technical training, shadowing of AET in-service engineering personnel, support of internal sustainment activities, and evaluation by the AET In-Service Engineering Manager. The selected individual ...
Product Support Engineer
Annapolis Junction, MD · On-site
$165K - $175K/yr
... technical training, shadowing of AET in-service engineering personnel, support of internal sustainment activities, and evaluation by the AET In-Service Engineering Manager. The selected individual ...
Product Support Engineer
Annapolis Junction, MD · On-site
$165K - $175K/yr
... technical training, shadowing of AET in-service engineering personnel, support of internal sustainment activities, and evaluation by the AET In-Service Engineering Manager. The selected individual ...
Product Support Engineer
Annapolis Junction, MD · On-site
$165K - $175K/yr
... technical training, shadowing of AET in-service engineering personnel, support of internal sustainment activities, and evaluation by the AET In-Service Engineering Manager. The selected individual ...
... the technical voice behind our customer experience. You will work directly with customers to ... Experience with a ticketing/CRM system (Hooked, Zendesk, Intercom, etc.)## Nice to Have* Experience ...
... the technical voice behind our customer experience. You will work directly with customers to ... Experience with a ticketing/CRM system (Hooked, Zendesk, Intercom, etc.)## Nice to Have* Experience ...
... Engineer to join our team in supporting the Wideband Satellite Communications Operations and ... for managing and troubleshooting complex computer networks, and management of WSOMS computer ...
... Engineer to join our team in supporting the Wideband Satellite Communications Operations and ... for managing and troubleshooting complex computer networks, and management of WSOMS computer ...
Technical Support Engineer Manager information
What does a Technical Support Engineer Manager do?
A Technical Support Engineer Manager oversees a team of technical support engineers who assist customers with resolving technical issues related to products or services. They are responsible for managing team performance, implementing support strategies, and ensuring high-quality customer service. The manager also collaborates with other departments, such as product development and sales, to communicate customer feedback and technical challenges. Additionally, they may handle escalated issues, develop training programs for their team, and analyze support metrics to improve processes.
How does a Technical Support Engineer Manager typically collaborate with other departments to resolve complex customer issues?
A Technical Support Engineer Manager often serves as a key liaison between the support team and other departments such as engineering, product management, and quality assurance. When complex customer issues arise, the manager coordinates cross-functional meetings to analyze the problem, prioritize its resolution, and ensure clear communication between teams. This collaborative approach not only accelerates issue resolution but also helps identify recurring problems, contributing to product improvements and better customer experiences. Building strong interdepartmental relationships is essential for success in this role.
What are the key skills and qualifications needed to thrive as a Technical Support Engineer Manager, and why are they important?
To thrive as a Technical Support Engineer Manager, you need strong technical expertise in IT systems, troubleshooting, and support processes, typically backed by a degree in computer science or a related field and experience in technical support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, ITIL certification, and knowledge of diagnostic tools are commonly required. Leadership, conflict resolution, and excellent communication skills are essential soft skills for motivating teams and managing customer expectations. These competencies enable effective team management, ensure high service quality, and drive customer satisfaction in fast-paced technical environments.
What are the most commonly searched types of Technical Support Engineer jobs in Maryland?
The most popular types of Technical Support Engineer jobs in Maryland are:
What cities in Maryland are hiring for Technical Support Engineer Manager jobs?
Cities in Maryland with the most Technical Support Engineer Manager job openings:
Senior Technical Support Engineer
Annapolis Junction, MD • On-site
Nightwing
Full-time
Re-posted 25 days ago
Job description
Job Summary:
Nightwing is a company that provides advanced cyber and intelligence support services. They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve complex incidents, and lead junior team members while contributing to continuous service improvements.
Responsibilities:
• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.
Qualifications:
Required:
• 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
• Current TS/SCI CI Poly clearance
• IAT Level II certification compliance (required).
• Proven ability to work independently in fast-paced, high-stakes environments.
• Strong analytical, troubleshooting, and communication skills.
• Experience supporting complex, enterprise-level IT systems and infrastructure.
Company:
Nightwing provides cyber, data operations, systems integration, and intelligence services for government and commercial customers. Founded in 2024, the company is headquartered in Sterling, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Nightwing is a company that provides advanced cyber and intelligence support services. They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve complex incidents, and lead junior team members while contributing to continuous service improvements.
Responsibilities:
• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.
Qualifications:
Required:
• 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
• Current TS/SCI CI Poly clearance
• IAT Level II certification compliance (required).
• Proven ability to work independently in fast-paced, high-stakes environments.
• Strong analytical, troubleshooting, and communication skills.
• Experience supporting complex, enterprise-level IT systems and infrastructure.
Company:
Nightwing provides cyber, data operations, systems integration, and intelligence services for government and commercial customers. Founded in 2024, the company is headquartered in Sterling, USA, with a team of 1001-5000 employees. The company is currently Late Stage.