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Technical Support Engineer Remote Jobs in Maryland

Motorola

$90K - $110K/yr

  • Medical

  • Dental

  • Retirement

As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote ...

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and ...

Devoted Health

Support Engineer

Nottingham, MD · On-site +1

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

Ciena

Specialist, Global Technical Support

Baltimore, MD · On-site +1

$149K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Act as technical escalation path for regional support groups and peer engineers, if required. Up to 50% travel required. May telecommute from anywhere in the United States. Requirements: Employer ...

DLH

Technical IT Support - Analyst (Job 1418)

Bethesda, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview This role is part of a lean, highly integrated team consisting of an Application Developer ... remote and onsite application support while contributing to the continuous improvement of business ...

Archesys Inc

QA Automation Engineer (Remote)

Baltimore, MD · Remote

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

Required Technical Stack Experience * Automated testing frameworks and strategies. * Unit and ... We look forward to welcoming you to our team and supporting your success as QA Automation Engineer.

Archesys Inc

QA Automation Engineer (Remote)

Baltimore, MD · Remote

  • Medical

  • Retirement

  • PTO

Required Technical Stack Experience * Automated testing frameworks and strategies. * Unit and ... We look forward to welcoming you to our team and supporting your success as QA Automation Engineer.

Stantec

Fire Protection Engineer (Remote or Hybrid)

Annapolis, MD · On-site +1

$82K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Gather information to support design decisions. * Prepare engineering designs, drawings ... Prepare and present technical reports and presentations. * Engages in the development of a design ...

First American

Staff Engineer (Remote)

California, MD · On-site +1

$148K - $198K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... supported, and empowered to be innovative and reach their full potential. Our inclusive, people ... Works with technical staff to understand problems with software and develops specifications to ...

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Technical Support Engineer Remote information

See Maryland salary details

$36.4K

$76.7K

$116K

How much do technical support engineer remote jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support engineer remote in Maryland is $76,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $95,600.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Maryland?

The most popular types of Technical Support Engineer jobs in Maryland are:

What are popular job titles related to Technical Support Engineer Remote jobs in Maryland?

For Technical Support Engineer Remote jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Maryland look for?

The top searched job categories for Technical Support Engineer Remote jobs in Maryland are:

What cities in Maryland are hiring for Technical Support Engineer Remote jobs?

Cities in Maryland with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $76,704 per year, or $36.9 per hour.

Technical Support Engineer (Hybrid/Columbia MD)

Tenable, Inc.

Columbia, MD • On-site, Remote

Full-time

Re-posted 24 days ago

Job description

Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
  • Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
  • Use remote troubleshooting techniques to troubleshoot and correct issues
  • Analyzing vulnerability scan results, system audits, and log events
  • Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
  • Recreate customer software issues in a lab environment for engineering assessment
  • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
  • Maintain in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Continually review personal performance metrics to ensure goals are consistently met
  • May perform other duties and responsibilities that management may deem necessary from time to time
  • Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:
  • Bachelor's degree in a technical field or equivalent experience
  • 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
  • Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
  • Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
  • Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
  • Strong analytical and problem-solving skills, with the ability to learn quickly
  • Excellent written and verbal communication; customer-focused mindset
  • Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
  • Flexibility to work occasional weekends or holidays
  • Must be able to work hybrid/onsite at HQ in Columbia, MD

And Ideally:
  • Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
  • Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
  • Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
  • Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
  • Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
  • Fundamental understanding of programming languages
  • Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
  • Experience with or understanding of Certificates and CA's
  • Basic understanding of reviewing PCAPs with tools such as Wireshark
  • Bilingual candidates are desirable but not required (Spanish, Portuguese)

#LI-Hybrid #LI-MM1
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice

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