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Day Shift Technical Support Manager Jobs in Michigan

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Ability to manage multiple priorities and meet deadlines in a challenging work environment

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

... management, printing/plotting, coordination & support of video conferences and special events ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

Collabera

Technical Support

Ann Arbor, MI · On-site

$36K - $46K/yr

... days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance ... Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Provides technical assistance and support for applications and hardware problems. Installs ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

$35K - $44K/yr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Skill in the use and support of personal computers, in the use of applicable programs and systems ...

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Diligently manage client cases within Zendesk, and communicate any perceived delays to management ... Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays * Other ...

VEHLO

Technical Support Representative

Troy, MI

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the ... This is not a mega-corporation where you wonder what people are doing all day - every Veep is ...

Vehlo

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the ... This is not a mega-corporation where you wonder what people are doing all day - every Veep is ...

TEKsystems

Technical Support Specialist

Petoskey, MI

$18 - $21/hr

What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ... Manage and resolve tickets while maintaining SLAs and best practices * Own new hire onboarding ...

BioIVT

Technical Support Specialist

Detroit, MI · On-site

$21 - $26/hr

Identifies and recommends initiative-taking solutions to minimize common technical problems ... Supports the IT Manager and Systems Administrator in all necessary administration of all ...

TEKsystems

Technical Support Specialist

Petoskey, MI

$18 - $21/hr

What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ... Manage and resolve tickets while maintaining SLAs and best practices * Own new hire onboarding ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support. * Possess working technical knowledge of Office and/or Production products/systems ... Actively assist Account Managers to resolve day-to-day technical issues and implement corrective ...

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All JobsDay Shift Technical Support JobsDay Shift Technical Support Manager JobsDay Shift Technical Support Manager Jobs in Michigan

Day Shift Technical Support Manager information

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

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Day Shift Technical Support Manager jobs near you

TECHNICAL SUPPORT MANAGER

Michigan Broadband Services

Escanaba, MI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Michigan Broadband Services, a leading provider of high-speed communications solutions, is seeking a Level 2 Technical Support Manager to join the team. This person must reside within the Upper Peninsula of Michigan and be centrally located as this is a hybrid role with an in-office presence. We have Central Office's in Carney, Escanaba and Marquette, and the primary workstation can be based out of any of these locations. There will also be occasional travel required between sites.
This position is ideal for someone with a strong background in managing support teams, optimizing workflows, and delivering exceptional service. The Level 2 Technical Support Manager will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries, incidents, and service requests. The Level 2 Technical Support Manager will establish and uphold service standards, drive operating excellence, and ensure that satisfactory resolutions are completed in a timely manner. This position may require the ability and/or availability to work some evenings, weekends and holidays.
RESPONSIBILITIES:
  • Utilize systems and network diagnostic tools to identify and isolate end-user technology problems.
  • Manage a team of support agents handling inbound support requests to ensure the team consistently delivers high-quality, professional customer service experience.
  • Act as a point of escalation for high-priority or complex customer issues.
  • Monitor and improve customer service KPIs such as response times, resolution times, satisfaction scores, and first-contact resolution, ensuring compliance with Service Level Agreements (SLAs).
  • Collaborate with other departments to ensure alignment and support of company-wide technology initiatives are being followed.
  • Develop and maintain support procedures, training materials, and standard operating procedures.

QUALIFICATIONS:
  • 3+ years of IT experience, including at least 1+ years in a leadership role managing IT support/help desk teams.
  • Strong knowledge of IT service Management best practices.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to learn and retain new technology skills and troubleshooting processes.
  • Excellent critical thinking and decision-making skills.
  • Ability to remain calm and present yourself professionally in high stress situations.
  • Familiarity with ADTRAN AOE platform, Calix platforms, Ubiquity and Plume is a plus.
  • Knowledge of Microsoft applications

BENEFITS:
  • Health, dental and life insurance
  • 401(k) with company match
  • Paid time off
  • Holiday pay

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