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Day Shift Technical Support Manager Jobs in Milwaukee, WI

KHS USA, Inc.

Technical Support Manager

Waukesha, WI · On-site

Technical Support Manager KHS is a subsidiary of Salzgitter AG. As one of the world's leading ... Provide next-business-day follow-up and resolution support for after-hours issues handled by the ...

KHS USA INC

Technical Support Manager

Waukesha, WI · On-site

The Technical Support Manager balances hands-on technical support, customer interaction, and ... Provide next-business-day follow-up and resolution support for after-hours issues handled by the ...

Duravant

Technical Support Specialist 1

Sussex, WI

In addition, you act as a point of contact for our project managers for technically complex ... On the days where there is overlap, the scheduler will attempt to have the Technical Support ...

Duravant

Technical Support Specialist 1

Sussex, WI · On-site

In addition, you act as a point of contact for our project managers for technically complex ... On the days where there is overlap, the scheduler will attempt to have the Technical Support ...

CGS Immersive

Technical Support

Sturtevant, WI

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

Tier4 Group

Technical Support Analyst

Milwaukee, WI

Onsite (5 days per week) Duration: ASAP - 11/26/2026 Perks: Competitive Rates, Benefits, free daily ... Excellent time management, reliability, and attention to detail. * Ability to adapt quickly to ...

ABB

Technical Support Expert - Micro Drives

New Berlin, WI · On-site

$36.80K - $46.10K/yr

Senior Technical Support Manager ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

ABB

Technical Support Expert - Micro Drives

New Berlin, WI · On-site

$36.70K - $46K/yr

Senior Technical Support Manager __ ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

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Day Shift Technical Support Manager information

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$29.1K

$84.6K

$145.3K

How much do day shift technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for day shift technical support manager in Milwaukee, WI is $84,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

What are popular job titles related to Day Shift Technical Support Manager jobs in Milwaukee, WI? For Day Shift Technical Support Manager jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Day Shift Technical Support Manager jobs in Milwaukee, WI look for? The top searched job categories for Day Shift Technical Support Manager jobs in Milwaukee, WI are:
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Day Shift Technical Support Manager jobs near you

Technical Support Manager

KHS USA, Inc.

Waukesha, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Manager

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

The Technical Support Manager balances hands-on technical support, customer interaction, and functional leadership, making this an ideal growth role for an experienced field service technician seeking a deeper, centralized technical path. This role serves as the escalation point for complex technical issues, supports customers and technicians across the U.S., and drives continuous improvement in service quality, response time, documentation, and aftermarket revenue.

Your Responsibilities:

  • Serve as the primary escalation point for complex technical issues involving KHS machinery.
  • Manage inbound customer and technician calls and emails related to machine faults, performance issues, parts clarification, service scheduling, and urgent downtime events.
  • Coordinate issue resolution by routing to the appropriate internal teams, regional service managers, or engineering resources as required.
  • Act as a liaison between U.S.-based technicians/customers and KHS GmbH technical support and engineering teams.
  • Provide next-business-day follow-up and resolution support for after-hours issues handled by the German Helpdesk or KHS USA Hotline.
  • Oversee case documentation, ticketing, and follow-up using TopDesk, MS Teams, and SharePoint.
  • Ensure accurate documentation of customer issues, service actions, serial numbers, dimensions, purchase orders, and machine-specific details.
  • Continue development and maintenance of the KHS serial number folders and technical documentation databases, including SAP databases
  • Develop and implement systems and best practices to improve efficiency, first-call resolution, and overall customer satisfaction.
  • Navigate and support PLC and automation platforms, including:
    • Allen-Bradley ControlLogix
    • PNOZmulti Configurator
    • Rexroth Indramat servo systems
  • Continue expanding technical knowledge across the broader KHS portfolio, including fillers, blow molders, and process equipment.
  • Identify opportunities to sell aftermarket products, upgrades, and conversions based on installed base analysis and customer needs.
  • Take a proactive sales-support approach by promoting Regional Service Managers (RSMs) and conversions during non-urgent support periods.
  • Support the Conversions Project Managers with technical input for complex conversion quotations and feasibility assessments.

Your Profile:

  • Associate degree in electronics, industrial technology, or a related technical discipline; or professional certificate in industrial trades.
  • Minimum of 3 years of experience in maintenance or service of packaging or processing equipment within food, beverage, chemical, or industrial environments; or an equivalent combination of education and experience.
  • Strong understanding of industrial automation and packaging machinery.
  • Experience with: SAP, Microsoft Teams and SharePoint
  • Ability to remotely diagnose and support machine control systems.

Benefits:

  • Medical, Dental, Vision insurance offered at 30 days of employment
  • Generous Educational Reimbursement program
  • Company sponsored Life and Disability Insurance
  • Paid Time Off
  • Ten (10) Paid Holidays per year
  • 401K with Company Match

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.

About KHS USA

Sourced by ZipRecruiter

Industry

Machinery manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Waukesha, WI, US

Year founded

1868

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