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Day Shift Technical Support Manager Jobs in Racine, WI

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

... shift. Responsibilities: * Provide technical support via phone and chat in a contact center ... Handle approximately 25 customer interactions per day as the single point of contact for technical ...

ABB

Technical Support Expert - Micro Drives

New Berlin, WI · On-site

$36K - $46K/yr

Senior Technical Support Manager ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

ABB

Technical Support Expert - Micro Drives

New Berlin, WI

$36K - $46K/yr

Senior Technical Support Manager __ ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

Kiongroup

Technical Support Associate

Wauwatosa, WI

$65K - $80K/yr

... managing service data, and assisting with issue resolution. This role ensures accurate ... Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation ...

Kiongroup

Technical Support Associate

Wauwatosa, WI

$65K - $80K/yr

... managing service data, and assisting with issue resolution. This role ensures accurate ... Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation ...

Vehlo

Technical Support Representative

Milwaukee, WI · On-site

This is not a mega-corporation where you wonder what people are doing all day - every Veep is ... Time Management * Good listening skills * Ability to learn the application and apply those ...

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All JobsDay Shift Technical Support JobsDay Shift Technical Support Manager JobsDay Shift Technical Support Manager Jobs in Racine, WI

Day Shift Technical Support Manager information

See Racine, WI salary details

$27.7K

$80.6K

$138.3K

How much do day shift technical support manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for day shift technical support manager in Racine, WI is $80,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $97,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

What are popular job titles related to Day Shift Technical Support Manager jobs in Racine, WI? For Day Shift Technical Support Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Day Shift Technical Support Manager jobs in Racine, WI look for? The top searched job categories for Day Shift Technical Support Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Day Shift Technical Support Manager jobs? Cities near Racine, WI with the most Day Shift Technical Support Manager job openings:
Day Shift Technical Support Manager jobs near you
Infographic showing various Day Shift Technical Support Manager job openings in Racine, WI as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,559 per year, or $38.7 per hour.

Technical Support

CGS Immersive

Sturtevant, WI • On-site

Other

Posted 13 days ago

Job description

Innovation Starts With You.

Technical and Desktop Support

Full time. / Permanent Position

Sturtevant, WI / On-Site.

Job Role:

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees.  Some travel to other Merz facilities may be required.

Responsibilities:

  • Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals - includes imaging, profile configuration, network connectivity, etc.
  • Installation of software on laptops, desktops, and mobile devices.
  • Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
  • Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
  • Provides executive level support to organization VIPs.
  • Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
  • Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
  • Assists with major (Priority 1) incidents including issue definition, action plan and success criteria.
  • Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
  • Maintains adherence to organization Information Security policies and procedures.
  • Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
  • Performs additional duties as assigned.

Qualifications:

  • Professional customer service attitude and attention to detail
  • Action-oriented with the ability to balance urgency with sound judgement and communication.
  • 2-4 years of progressively responsible desktop support, help desk, or incident management experience.
  • 1-3 years of supporting C-suite executives or other organization VIPs.
  • Experience supporting Microsoft Active Directory
  • Experience supporting Windows 10 and Windows 11
  • Experience supporting Microsoft Office 365 applications.
  • Experience supporting audio/visual hardware software such as Microsoft Teams, Cisco Webex, or other virtual collaboration software.
  • Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.
  • Excellent verbal and written communication skills.
  • Experience with comparable IT Service Management system (ITSM) ticketing systems.
  • High school diploma or equivalent (GED or High School Equivalency Diploma) required.
  • Bachelor's degree in information technology, Computer Science, or related field preferred.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc and CGS Immersive in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

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