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Day Shift Technical Support Manager Jobs in Racine, WI

... shift. Responsibilities: * Provide technical support via phone and chat in a contact center ... Handle approximately 25 customer interactions per day as the single point of contact for technical ...

The Technical Support Representative is responsible for providing accurate, solutions-focused ... Strong organizational skills with the ability to manage multiple tasks and follow through on ...

The Technical Support Representative is responsible for providing accurate, solutions-focused ... manage multiple tasks and follow through on support activities. • Demonstrated ability and ...

... day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile ... Experience supporting production issues in a case management or ticketing environment How you'll ...

This is not a mega-corporation where you wonder what people are doing all day - every Veep is ... Time Management * Good listening skills * Ability to learn the application and apply those ...

This is not a mega-corporation where you wonder what people are doing all day - every Veep is ... Time Management * Good listening skills * Ability to learn the application and apply those ...

... day time will be spent; 10% Time on calls, 60% Time working case Backlog& Case/Project Management ... technical support within material handling, automation, or logistic * 3+ years' experience with ...

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

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Day Shift Technical Support Manager information

See Racine, WI salary details

$27.7K

$80.6K

$138.3K

How much do day shift technical support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for day shift technical support manager in Racine, WI is $80,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $97,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

What job categories do people searching Day Shift Technical Support Manager jobs in Racine, WI look for?

The top searched job categories for Day Shift Technical Support Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Day Shift Technical Support Manager jobs?

Cities near Racine, WI with the most Day Shift Technical Support Manager job openings:

Infographic showing various Day Shift Technical Support Manager job openings in Racine, WI as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,559 per year, or $38.7 per hour.

Aftermarket Sales & Technical Support Manager

Briggs & Stratton

Wauwatosa, WI • Hybrid

Full-time

Posted 7 days ago


Job description

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As an Aftermarket Sales & Technical Support Manager your goal is to manage and oversee all service, support, and aftermarket activities with customers across North America to drive revenue growth. You’ll expand the profitable sale of a broad range of company products through consultative selling, securing customer orders, and executing company programs. Additionally, you’ll serve as a market and technical lead to align product offerings, dealer support, and distributor communication with strategic business goals. #LI-MD1 #LI-Hybrid

You will do this by:

  • Managing product sales and territory growth through consultative selling and execution of company programs across North America
  • Analyzing market trends and product gaps to partner with marketing and product management on new solutions
  • Developing dealer support materials and conversion kits to simplify field engine swaps
  • Coordinating communication and operational support between distributor partners and dealers
  • Presenting sales and marketing initiatives to secure new customer orders and strengthen strategic partnerships
  • Maintaining consistent customer communication through scheduled calls and site visits
  • Collaborating with internal leadership to align territory activities with corporate business objectives
  • Monitoring and managing the execution of aftermarket processes, field service protocols, and program delivery standards
  • Overseeing workflow and prioritize process tasks to meet department operational goals

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. 

You are the kind of person who is/has:

  • Outgoing and able to build relationships
  • Technical engine knowledge
  • Understanding of dealer and distributor networks
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Qualifications: 

  • Bachelor’s Degree in Business, technical field or related field OR equivalent education and experience
  • Minimum 7 years of experience in technical sales or aftermarket support environment
  • At least 3 years of experience managing people preferred
  • Strong consultative selling and account management skills
  • Ability to develop clear technical training, conversion kits, and support materials for field execution
  • Proven interpersonal and negotiation skills to build relationships with distributor partners and dealers
  • Solid computer skills
  • Fluent in English and primary language used in area of responsibility

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and turf care products through its Briggs & Stratton®, Vanguard®, Ferris®, Billy Goat®, and Branco® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.