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Day Shift Technical Support Manager Jobs in Racine, WI

ABB

Technical Support Expert - Micro Drives

New Berlin, WI · On-site

$36K - $46K/yr

Senior Technical Support Manager ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

ABB

Technical Support Expert - Micro Drives

New Berlin, WI · On-site

$36K - $46K/yr

Senior Technical Support Manager __ ABB in New Berlin, WI, is hiring a Technical Support Expert for Micro Drives, for the Motion Drive Products Division. The Technical Support Expert - Micro Drives ...

Kiongroup

Technical Support Associate

Wauwatosa, WI

$65K - $80K/yr

... managing service data, and assisting with issue resolution. This role ensures accurate ... Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation ...

Kiongroup

Technical Support Associate

Wauwatosa, WI

$65K - $80K/yr

... managing service data, and assisting with issue resolution. This role ensures accurate ... Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation ...

Vehlo

Technical Support Representative

Milwaukee, WI · On-site

This is not a mega-corporation where you wonder what people are doing all day - every Veep is ... Time Management * Good listening skills * Ability to learn the application and apply those ...

VEHLO

Technical Support Representative

Milwaukee, WI · On-site

This is not a mega-corporation where you wonder what people are doing all day - every Veep is ... Time Management * Good listening skills * Ability to learn the application and apply those ...

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Showing results 1-20

All JobsDay Shift Technical Support Manager JobsDay Shift Technical Support Manager Jobs in Racine, WI

Day Shift Technical Support Manager information

See Racine, WI salary details

$27.7K

$80.6K

$138.3K

How much do day shift technical support manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for day shift technical support manager in Racine, WI is $80,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $97,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

What are popular job titles related to Day Shift Technical Support Manager jobs in Racine, WI? For Day Shift Technical Support Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Day Shift Technical Support Manager jobs in Racine, WI look for? The top searched job categories for Day Shift Technical Support Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Day Shift Technical Support Manager jobs? Cities near Racine, WI with the most Day Shift Technical Support Manager job openings:
Day Shift Technical Support Manager jobs near you
Infographic showing various Day Shift Technical Support Manager job openings in Racine, WI as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,559 per year, or $38.7 per hour.

Technical Support Manager

Salzgitter Konzern

New Berlin, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?
The Technical Support Manager balances hands-on technical support, customer interaction, and functional leadership, making this an ideal growth role for an experienced field service technician seeking a deeper, centralized technical path. This role serves as the escalation point for complex technical issues, supports customers and technicians across the U.S., and drives continuous improvement in service quality, response time, documentation, and aftermarket revenue.
Your Responsibilities:
  • Serve as the primary escalation point for complex technical issues involving KHS machinery.
  • Manage inbound customer and technician calls and emails related to machine faults, performance issues, parts clarification, service scheduling, and urgent downtime events.
  • Coordinate issue resolution by routing to the appropriate internal teams, regional service managers, or engineering resources as required.
  • Act as a liaison between U.S.-based technicians/customers and KHS GmbH technical support and engineering teams.
  • Provide next-business-day follow-up and resolution support for after-hours issues handled by the German Helpdesk or KHS USA Hotline.
  • Oversee case documentation, ticketing, and follow-up using TopDesk, MS Teams, and SharePoint.
  • Ensure accurate documentation of customer issues, service actions, serial numbers, dimensions, purchase orders, and machine-specific details.
  • Continue development and maintenance of the KHS serial number folders and technical documentation databases, including SAP databases
  • Develop and implement systems and best practices to improve efficiency, first-call resolution, and overall customer satisfaction.
  • Navigate and support PLC and automation platforms, including: Allen-Bradley ControlLogix, PNOZmulti Configurator and Rexroth Indramat servo systems
  • Continue expanding technical knowledge across the broader KHS portfolio, including fillers, blow molders, and process equipment.
  • Identify opportunities to sell aftermarket products, upgrades, and conversions based on installed base analysis and customer needs.
  • Take a proactive sales-support approach by promoting Regional Service Managers (RSMs) and conversions during non-urgent support periods.
  • Support the Conversions Project Managers with technical input for complex conversion quotations and feasibility assessments.

Your Profile:
  • Associate degree in electronics, industrial technology, or a related technical discipline; or professional certificate in industrial trades.
  • Minimum of 3 years of experience in maintenance or service of packaging or processing equipment within food, beverage, chemical, or industrial environments; or an equivalent combination of education and experience.
  • Strong understanding of industrial automation and packaging machinery.
  • Experience with: SAP, Microsoft Teams and SharePoint
  • Ability to remotely diagnose and support machine control systems.

Benefits:
  • Medical, Dental, Vision insurance offered at 30 days of employment
  • Generous Educational Reimbursement program
  • Company sponsored Life and Disability Insurance
  • Paid Time Off
  • Ten (10) Paid Holidays per year
  • 401K with Company Match

In order to ensure our success in the future, too, we need first-class employees - and we also have plenty to offer them.

Apply